Rated 3 out of 5 by MSHTR1AL Convenient to airport
Stayed here after coming in on a late night flight. Shuttle driver and desk clerk were very professional and friendly. Ground level room facing parking lot. Cleanliness of the room left A LOT to be desired. Mildew in the shower - room was stale smelling (smelled of cigarette smoke although the hotel is 'smoke free'). Also, the condition of the room was disappointing. Carpet fraying, black marks on the walls, bolt on toilet seat broken. I have stayed in Aloft properties in other cities, and never had an unpleasant experience. The staff is the one redeeming quality of this property.
October 22, 2014
Rated 1 out of 5 by jyfort Hotel has POOR customer service
I had a terrible experience at this hotel. The staff was unfriendly. Arrived to my room without any wash clothes, had only one towel in room, I called the front desk/housekeeping for wash clothes and towels and I finally received it an hour later. The following morning I had the same problem and missed my flight due to lack of service. I was totally disappointed with my stay at the Aloft. I will NEVER stay here again.
December 1, 2011
Rated 5 out of 5 by Demp Great place to stay
I love the contemporary look of this hotel. The prices of the food and beverages were pricey but a good variety. The only reason it was average on SPG recogniton is because I used my StarPro
October 30, 2014
Rated 3 out of 5 by Patsy Carpet dirty
we asked for a quiet room when we made the reservation - we were given a room across from the elevators! Our room also had a connecting door to the next room. Carpet was clearly dirty - nasty. There were MANY hotels to choose from - in all price ranges. We were DISAPPOINTED!
December 14, 2011
Rated 4 out of 5 by KRBA Been there often, hotel cutting back a bit
Have been at your facility many times since it opened. Always received $10 coupon towards refreshments, which I used to stock up for the long road trips that followed my stays; now it's gone. A pad for taking notes that was always in the room is now gone. The coffee maker was gone, until I asked for one! What's going next?? Your facility is not the bargain it used to be compared with other motels offering complimentary breakfast. Will pass along this info to friends; let the traveler beware!!!
October 23, 2014
Rated 4 out of 5 by Nancy1 Chrsitmas stay
This hotel was lovely and the design was refreshing.. The staff was fabulous. the room design was open, airy and relaxing and the beds were comfortable. My only concern was that i reserved and prepaid the room for 3 adults and a child and the room was only set up for two. Since we arrived late (and i did call ahead) it was disappointing to wake up and not have enough towels and then to have to get dressed and go down to get them in the lobby because housekeeping was not yet there.
December 28, 2011
Rated 4 out of 5 by Toney59 This hotel has great customer service
Cannot comment on food and beverages. Just an overnight stay. Recommended by another hotel where my event was being held, as an overflow, because they were booked.
October 27, 2014
Rated 4 out of 5 by Lulu74 Cool
Cool hotel, like the concept of an open style lobby.
The hotel shuttle took A long time to pick us up, that was a bit annoying since it was midnight, but the driver was nice though and apologized and got us to hotel safe.
Rooms at nice, quiet and comfy. Reminded me a bit of Europe.
Good coffee and amenities in the rooms.
October 25, 2014
Rated 3 out of 5 by CCamp Staff needs customer service training
My wife and i stayed there as part of a weekend getaway. When we arrived, we asked the front desk agent could we see a room. She asked security to take us up to a room and when we decided to check in, she checked us in to a totally different room. The following morning we woke up got dressed and went out for the day. When we returned at 3pm our room had not been cleaned. We called the front desk and asked to have a housekeeper come to our room. At 4:57 pm the housekeeper came and offered us towels. We informed her that we needed our room cleaned. She then asked us to leave while she cleaned. We did and when we came back the only thing she had did was make the bed. I went down to talk to the HouseKeeping manager. He told me that he would have her come back to the room and finish. An hour later she came back cleaned the toliet with toliet paper and did not even fluch it nor did she clean the entire toliet. I called down for the manager to come up to the room. He never came. i went down to the lobby and the house keeping manager walk right by me and did not even say anything. At 10:57 pm i called the General Manager. She did a good job to smooth things over and show general concern. She offered me 5000 star points. & days later i still have not recieved those star points.
October 27, 2014
Rated 4 out of 5 by JH217 Nice Hotel, but accessible rooms not huge
We picked this hotel for the indoor pool and the proximity to the airport. Both of these things met our expectations. The only issue I had was the size of the handicap accessible room that I requested. My son is in wheelchair and the accessible room we had was so small that he could not turn around in the room at all.
October 20, 2014
Rated 4 out of 5 by Deb1004 Regarding Staff
The Aloft is our favorite hotel. We do get a ways to Winchester Va all the time.
I had to pick my daughter up at BWI on a Sunday 12th and I stayed the night on Saturday Reg No# 20868068 - 2836432
-1st I made reserved the room week or so ahead.
we get a room on the bottom floor with a view of a parking lot. :( Asking the check in clerk for a better room. She could of been a little nicer. It make me want to walk out! The hotel in Winchester Va Staff was a lot nicer. Your staff was nice! But the girl that cked me in made me feel very uncomfortable. This was my 1st expressions of your hotel.
This girl was black lady with long dreadlocks.
also I talked to the same girl over the phone for early check in and she also made me feel uncomfortable. People like this should not work in public. I even expressed my concern to a very nice girl later that night at the front desk. Short hair "Adorable Soul"
Over all we love your hotel but hope in the future. The staff would be nicer to the customers.
October 20, 2014
Rated 1 out of 5 by curtwmiller Never again
I have been staying at the Aloft hotel for years. Every time my wife and I fly out of BWI, we stay at the Aloft, mainly because of the free parking they offered during out stay. Apparently, the free parking policy changed this past summer, as I found out on October 14. I had booked out stay, as usual, through the website. Every time I have stayed at the Aloft BWI I called in advance just to make sure the free parking policy had not changed. I made the mistake of not calling this time. My bad. When I got there, I was rudely informed that the parking policy had changed "this past summer" because the hotel was now "under new management". Amazing since the hotel seems to still be under SPG/Starwood Hotels. Anyway, the woman at the front desk told me I had to pay an additional $8 per night to park my car. I almost fell over. I told her it wasn't like it was the Hilton, which apparently is also owned by the same company? Anyway, after much arguing, she still charged me an additional $30 to park my car there for the week. No where on the website does it say parking is an extra charge, and I could not find anywhere that it said the parking policy had changed. We had just stayed there in April of this year when we flew out of BWI to go to Vegas. To add insult to injury, when we got to our room, there was no refrigerator, only an empty space where the fridge goes. I needed ice for a soda, so I had to go to the lobby and fetch my own little bag of ice because there are no ice machines either. On my way to get ice, I spoke to several people on the elevator who all told me they did not pay extra for parking. What a sham! Apparently I shouldn't have said anything because they don't even give you a placard for your card. They have no idea who paid and who didn't pay. When I got up the next day to check out, the man at the front desk told me he wouldn't have charged me the extra parking fee, but said now it was "too late" to refund my money because I was literally getting on the shuttle for our international flight. If that didn't add insult to injury! I am so upset about this experience. Everywhere these hotels and resorts nickle and time poor folks out of their hard-earned money. I would really like a refund of the parking charge but can't seem to get in touch with anyone from the hotel staff.
October 23, 2014
Rated 5 out of 5 by rjr4u1961 Beyond expectations
This was a diamond in the rough. Never exspected such a high calibur in quality and serviceability. The staff went over and beyond, the extra mile. Clean and comfortable room, shuttle service was outstanding, pool life guard very outgoing, breakfast chef was spot on, and last but not forgotten, behind the counter, FANTASTIC. Highly recommended. Will return and experiance other locations. Thank you everyone.
June 4, 2014
Rated 2 out of 5 by DispleasedFromNJ Unpleasant Staff & Dirty Room
I would never recommend Aloft BWI Baltimore Washington International Airport. I waited until 9:30 pm for my room to be ready and it still took until 12 am to get towels. The bathroom was dirty with hair on the floor, the bathroom doors could not latch closed and would drift open, there was no hand or shower soap (which we never received at all), and the staff member on duty at the front desk told me he was too busy to bring the folded towels up to the room (but they were clean and folded). I left several phone messages for the manager and the general manager on Sunday evening; it is now Tuesday, and neither has returned my call. In addition, another couple we came with had no bathroom door and a leaking shower in their room and another couple could not flush their toilet. None of those issues were addressed during the stay.
October 15, 2013
Rated 5 out of 5 by Moe9 Excellent
I really enjoyed myself stay here. I got a good nights rest. The staff was great.
October 17, 2014
Rated 5 out of 5 by Idris Mr.
We were really happy about all the services. The front desk and the housekeeping staff were very helpful. The front desk staff by the name Irina Rangelova was very professional and cooperative, as well as the housekeeper, Alicia was wonderful and very polite,
I hope to come and stay in this hotel in the near future.Thanks again
May 27, 2014
Rated 3 out of 5 by Lindy43 rooms need improvement
I do not like the shower: shower head is too weak and had trouble just washing soap off body; do not like just shower - shower door continued to open means it was not hung evenly; mattress was extremely hard and difficult to get comfortable for sleep; staff was extremely friendly but they obviously cannot do anything regarding a 'weak shower head' nor the hardness of the mattresses
October 12, 2014
Rated 5 out of 5 by JD02 Awesome Hotel, Great Staff
First of all, I stay at Sheraton hotels about 3 nights a week, so I see all the different brands and a bunch of different people. When I arrived at this hotel Pierre the manager greeted me at the front desk, recognized my SPG status and took great care of me. The staff was very polite and helpful. The hotel was SUPER clean and the room was perfect. This is the only spot to stay in Linthicum Heights.
August 2, 2012
Rated 2 out of 5 by NotImpressedEither west nursery rd location
I thought I was booking a room near to the anne arundel mills mall. this location was pretty far away from anything. the front desk staff was short and rude and not very knowledgable. I was trying to connnect to the internet from my room. the staff was not technical at all. i will have to give this place a thumbs down. I would only select this location if no other location was available.
January 19, 2012
Rated 5 out of 5 by Smithkid 2013 Baltimore Stay
The hotel was really cool and the staff was awesome! The room had a king bed, bowl sink, rainfall shower head, soap and shampoo dispensers, a flat screen TV, and overall a modern, quiet room. The thing that I have experienced in most hotels is the annoying sound of someone turning on the water in the morning for a shower! Not here....smooth and sweet. I had a terrible travel time to the hotel and the staff gave me "freebies" that I truly appreciated. The music playing in the lobby and the elevator was very relaxing and welcome. The only disappointment was not seeing the hotel lit up at night as it appears on the website.
August 19, 2013
Rated 5 out of 5 by Neicy Housekeeping
Hats off to the housekeeping staff Janet & Manager Theresa Mitchell... They took very good care of me & my guest, anything we needed they were there over and beyond the call of duty... This is the reason I come back to clean & friendly hotels is because of housekeeping... If the hotel not clean they lose business (Mines any way)... So Housekeeper's keep up the good work.
August 12, 2013
Rated 5 out of 5 by Nerol Nice Hotel
I loved this hotel, the shuttle driver was awesome, front desk staff was very kind and helpful. This is a very hip hotel so if you stay on the weekend be prepared for a "party" like environment.
March 1, 2012
Rated 5 out of 5 by Timothy78 Awesome Hotel with Great Staff and Clean Rooms
Great staff here and very friendly environment. My room was extremely clean and it was great for an overnight stay. I will definitely return to this hotel.
June 6, 2013
Rated 5 out of 5 by JK1987 Fun place to spend the night
I like the modern style, clean lines, fun colors.
I really enjoyed my stay.
March 7, 2014
Rated 3 out of 5 by dhlawrencexvii Not what I expected - a good night's sleep is not in your future
I stayed at this Aloft a couple of years ago, and loved it.
This time, not so much.
The sheets felt pilled and rough, and like they hadn't been changed in days.
No refrigerator? That's so 1998.
The light on the desk has a consumer grade switch that apparently broke some time ago. When I called down to the front desk to ask for a replacement, I was told none was available, but that a note would be left for maintenance to come replace it.
I'm still waiting.
But the worst part was the lack of blackout drapes/shades. I get that you want things to be all modern for us tech dudes and dudettes, but being that ALL of your customers are travelers and MOST of them will be from other time zones, being awakened at 5:55 by bright sunlight coming into my room, with NO WAY OF STOPPING IT since the blind only went so far down the window, and even then, only colored the light as it came in...that's a deal breaker.
I felt horrible all day - uncomfortable sleep and an unwanted 3-hour early awakening meant a crappy surly dad went to her daughter's graduation.
The money I saved wasn't worth this pain.
I won't be coming back, and I'll be going on Yelp, Tripit and any other sites I can find to make sure people know about this.
May 31, 2013
Rated 5 out of 5 by Speedy Great stay
I was very impressed with the design n functionality of the hotel. It's true to it's name. It very lofty and state of the art. We only stayed one night as we were there for an appointment, but the staff were very helpful and efficient. The rooms were kinda small but comfortable, cozy and clean. Beds were comfortable. Only drawback is you have to pay for your breakfast there. They do have a shuttle if u need for the 5min ride to the airport. But you will need a cab to get downtown. It's about $25 to $30 each way. Go check out The Harbor...there's plenty of restaurants there. Aloft was a treat.
March 2, 2013
Rated 4 out of 5 by sinned68 niceeee but...
I have stayed at this location numerous times however to the point im aware the one bartender has mood changes. He is a slim white male that has a very close hair cut. I was at the bar with my girlfriend and I had to return to the room and I told my girlfriend to pay for my drink and he asked her was I coming back she advised she was not sure but paid for my drink. He got the money and threw his hands up in discuss because there was no tip. My girlfriend had not finished her drink and had every intention on tipping him. When she advised him of this he said just throw it on the bar in a disguted manner. Im surprised he is allowed to work at the bar because of his personality.I noticed his detatched personality long ago. This last stay as a spg guest I was given a room with no door for the bathroom to be seperated as I later found out it was a handicap room well Im not handicapped. My room was changed as this is no fun too hall bottles of wine and move once your settled! I love the hotel but sometimes even as a spg preferred guest you can be treated otherwise. Avoid the bar I even watched this same bartender get upset as some other guests requested something that caused disgust as he stormed off and left the bar.... Last the rear door was not working and me along with another guest were stuck outside due to the door not reading our room cards well thats not cool to have to wait in the cold until someone sees you and decides to let you in! I normally have no complaints but the unfriendly bartender , along with a bathroom with no sliding door which made my girlfriend freak out and last but least stuck in the cold because of a broken rear door caused me to write a detailed review. One other thing that was strange there was one towel and one wash cloth in my room so I thought maybe my room was booked for one adult well that was not the case....I use my own products however thats not normal. This is my first time even thinking of making a review like this because normally all aervice is flawless at Aloft
January 11, 2012
Rated 2 out of 5 by spgtravalot no room when i arrived (6pm), and thats just the beginning
The shower had hair on the walls, obviously not cleaned. One towel in the room, no wash cloth and a hand towel serving as a bathmat.
The cappuccino maker flashed "needs cleaning" on the first morning of my stay, and remained that way. It failed to produce a decent cup of anything. There were no forks for breakfast, staff was ill prepared to handle anything other than hand out vouchers to try and appease various guests.
Needs new management before SPG gets too many black eyes to ruin the reputation of a great concept hotel.
October 15, 2013
Rated 2 out of 5 by ccshu702 Not what I expected
Well I just returned home from deployment and expected this lush hotel that met all my needs. First off I came in later than expected and when I went to the bar to eat all they had was fries and crab cakes, my only saving grace was the cold bar. Surprisingly, they do not offer room service and the room did not have a refrigerator or a microwave. On a plus side the hotel was close to the airport, the transportation is free, the bed was amazing and they have body wash if you forget yours. Due to time restraints I wasn't able to experience Baltimore to the fullest but if your going to be in town for a while I would choose another hotel.
August 14, 2014
Rated 1 out of 5 by CatarinaF AWFUL AWFUL AWFUL
This was the most atrocious hotel experience. Our bathroom did not have a door. After calling down to the front desk, the woman responded with a curt, 'Ill send someone right up.' After an hour of waiting, no one showed up, and as we had dinner plans, we left hoping the issue would be resolved upon our arrival. We get back, and not only is the toilet clogged, but still no door. We called down again, just to have the man at the front desk act surprised and bewildered at our lack of door. 'I will tell the manager in the morning,' he said. This clearly never happened. When checking out, we briefed the woman at the front desk of our problems- she gave us some half-assed story about ordering the wrong doors from China and the shipping being the reason why there were no doors yet. Absolute lie.
Do yourself a favor and find another hotel to stay at.
September 24, 2014