Rated 4 out of 5 front staff
the hotel was very nice, clean and comfortable. It was great that the power lasted and all around us we could hear that many were having such aweful issues. The front staff greeted some customers in a different manner than others. I felt I was being given a hard time some of the times that I asked for assistance, someone else would enter and the mood changed.
November 1, 2012
Rated 5 out of 5 by Kideye19 This hotel is the best so far
I have been staying at Aloft BWI for the past year now every time I traveled and it only gets better each time. The staff are very friendly and attentive, they ensure that all their guest needs are met and everyone is happy. I will definitely recommend this hotel to everyone because it is family oriented or even if you just want to do a weekend getaway.
August 14, 2012
Rated 2 out of 5 by 5617 Think the concept missed it's mark
First glance is very "Ikea" which was cool. That's it. No Tissue paper, Poorly stained carpet, Spitballs on the ceiling!!! No creamer or extra toilet paper in the room! Served it's purpose.
September 17, 2013
Rated 4 out of 5 by JMRK72 Short stay but a nice place to stay
The hotel was very nice. The only issue we had was that the front desk was not well staffed when we checked in. The young lady had many guests to attend to at the desk, on the phone, etc. checking out went very well. Took a very long time to get our breakfast though...overall a nice pit stop.
August 12, 2013
Rated 4 out of 5 by Golfer44 Modern hotel
Only thing the hotel lacks is a full service restaurant. Otherwise a great experience at a modern hotel with high ceilings and nice rooms.
September 23, 2013
Rated 4 out of 5 by Geoffrey50 Convenient location and relaxing property
Reserved this property to see fireworks at the Inner Harbor. Used shuttle to rail service at BWI. 15 min ride to Camden Yards was great. Enjoyed the fireworks and then off to navigate crowds to rail back to BWI. Shuttle was waiting when train arrived. Overall stay and services provided at the BWI Aloft was awesome! 4 Stars!
July 6, 2013
Rated 2 out of 5 by Tim19 Thin veneer of cool disappoints
Since the BWI Aloft is franchised, this review only really applies to this specific hotel. This hotel was pretty weak, as far as customer service, cleanliness and upkeep goes. With the exception of the night of my check in, the counter staff seemed kind of grumpy, and a little put out to help me. The cleaning staff dominates the customer elevators throughout the day, making travel within the hotel tedious. The room was not terribly clean, nor did upkeep seem high on their list. The carpet was riddled with stains, the sliding mirror that separates the toilet from the bathroom was streaked with what looked like toothpaste and the mattress had a large yellow stain that resembled urine. The room had chipped paint beneath the TV and the huge mirror was broken in the bathroom where the sliding mirror apparently hit and crushed it. And finally, there was only decaf coffee provided to my room. All in all, I have come to expect more from hotels, and will not return to this franchise.
June 27, 2013
Rated 4 out of 5 by Stephen4976 Great Airport Hotel
Located a short shuttle ride from BWI, this hotel offers park-and-fly for travelers along with a comfy night's sleep. Staff is attentive and friendly at this no frills hotel, and rooms are surprisingly quiet for the proximity to the airport.
Will definitely stay again.
August 5, 2013
Rated 5 out of 5 by marysoccer1 Excellent stay!
From the moment I was picked up from the aiport, my stay was absolutely wonderful! The front desk staff, housekeeping, shuttle drivers, and the bartenders were amazing!
I also love the pet policy. Unfortunately, I was unable to bring my pet due to my trip being a business trip. But, having dogs at the hotel made me happy!
September 17, 2012
Rated 3 out of 5 by CSH43 Better BWI Starwood Alternatives
Overall a nothing special Friday night stay at a somewhat new property (4 years I was told by the front desk) that already looks like it needs room renovations as the couch was stained, the walls scratched and the linens rumbled. Shuttle is helpful and the little gym was fine. The food court concept is unique.
May 13, 2013
Rated 5 out of 5 by Bookie Always a great return!
Always a great return to Aloft at BWI! From the moment i'm met at the front desk, to ordering a veggie omelet from the delightful chef, to getting help for my special needs...everyone is vey helpful. I wouldn't think of staying at another hotel for my visits to Johns Hopkins. Hope to visit other Aloft Hotels too!
March 6, 2013
Rated 2 out of 5 by in4cer911 My stay
I did enjoy my over night stay until the morning of my check out. I shower was freezing cold. When I called the front desk I was advised they were working on fixing the problem. No shower in the morning when you have to be somewhere important to be. I was expecting them to adjust my bill but they didnt.
April 26, 2013
Rated 5 out of 5 by Nahar02 Phenomenal Hotel
This is definitely the hotel of MY choice going forward!!! It's modern, clean and the staff are very friendly. I would stay at Aloft for a quick get away...they have everything you could ask for..fitness center, pool, great food and even the other guests were pleasant. It was truly a great experience!!!
August 31, 2012
Rated 3 out of 5 by Michael Something off about this location
This Aloft Hotel location was ideal for my trip, however there was something off about the cleanliness of the room and elevator. I didn't get the feel I am used to whenever I stay at Aloft. That aura of expensive state was missing. The elevator was dirty and underneath my sink was not clean too.
April 30, 2013
Rated 3 out of 5 by travel3104 averagestay
like the concept of Aloft and have styaed at 2 in the last 2 weeks. BWI location was average. the room did not seem extremely clean. Appeared dated and worn. there was no coffee, and no additional toilet paper.
the staff was however terrific.
July 25, 2013
Rated 4 out of 5 by JoeFood Good BWI Choice
This is a good BWI choice, although a little tricky to find. (Note there are two alofts near BWI so easy to confuse.) The hotel looks new but is already showing some signs of aging, especially elevators, room carpets and bathroom tile grout. Like all alofts, F&B is pretty limited.
April 2, 2013
Rated 4 out of 5 by Dre68 gy
Great atmosphere and staff. They made every momoent comfortable and relaxing
September 10, 2013
Rated 5 out of 5 by JGNC Great Staff and Very Clean
The staff at this hotel is wonderful. Everyone is very attentive and made me feel at home. The staff seems to enjoy what they do and it shows. In addition to the great people, this location is very clean and well maintained.
July 27, 2013
Rated 2 out of 5 by Chris4545 This hotel has few amenities
The hotel concept is nice but the pool was too small to be accommodating, there is no complimentary breakfast and the bar area tiny. The bar closes at 11:00pm and the ATM machine was out of order both days. One of the guests left a dog unattended in a room!
June 17, 2013
Rated 5 out of 5 by imafan Welcoming and Inviting
I arrived late after a cross country flight. Both a lady named Shantelle (sp?) and the gentleman at the front desk made me feel instantly welcome. They were warm and genuinely caring. I've checked into a lot of hotels and I have to say that their reception was really special.
September 24, 2012
Rated 5 out of 5 by TheAfrican66 Awesome staff
Was quite pleased and pleasantly amazed at the speed and courtesy with which my needs/requests were addressed.
I wish there was a proper restaurant on site or at least a free continental breakfast. That would make this hotel even more attractive.
June 30, 2013
Rated 2 out of 5 Maybe the second and last time
This was the second time staying at this hotel,; the first time about two years ago was fine, but this time the following happend:
- The second day of our stay our didnt get cleaned up our ( we made sure that we didnt leave the DND tag on the door) and when came back at night (9 PM), the room was as we have left it. We called reception to request for our room to get cleaned up and they said that unfortunatelly at that time ( 9:00 PM) there was no one there to clean it up. They just had someone come over to empty the trasn bins.
- We then requested new towels, and they said that unfortunatelly that had been a very bussy weekend and there were no more towels available. After much insisting they gave us two new towels ( for 2 adults and 2 little kids )
-During check out a was being charge Cash + points, when I have made the reservation with All points. I called Starwood from the room and they confirmed that I was correct. Reception corrected the situation with no issues but I had to waist some time in the process.
June 11, 2012
Rated 2 out of 5 by ginny63 The room was a disapointment
I was surprised to see mold and mildew along the top of one wall. The carpet was stained and the bathroom door would not stay shut. When we looked at the pool the water was cloudy. I would not recommend this hotel.
July 28, 2013
Rated 4 out of 5 by CMJ0313 Enjoyed my stay!
The hotel staff was very friendly. The hotel is very contemporary!! The only thing missing would be if the rooms came with a microwave. I would definitely stay at the Aloft again!!
August 14, 2013
Rated 4 out of 5 by Beamerluvr Great Stay !!
My stay was excellent the layout of the room was very good. The staff was friendly and courteous. The room was clean and the only negative I can say is the reading lamp did not function. Otherwise it was a restful night there, the shuttle bus to the airport was on time.
March 1, 2013
Rated 4 out of 5 by Wawaden This Hotel was a surprise
I did some research on the hotel and was surprised. It is just the right size and in a good location. I would stay here again. The room has just enough room, not too large and not too small. It reminded me of a semi fancy college dorm. Meaning my basic needs were met.
March 27, 2013
Rated 1 out of 5 by Cheryl Hotel needs to help customers
We didn't have a bathroom door. I told the evening after we checked in and was told that some rooms don't have them. I also told the desk that we didn't have shampoo in our shower. Nothing was done and nothing was recorded until I checked out and complained again.
April 21, 2013
Rated 2 out of 5 by btraveler1 close to airport
The value is that it is close to BWI, but so are most of the other chains. The bad part is that the carpets were stained and the comforter clearly had not been laundered.
August 9, 2013
Rated 5 out of 5 by dovster very pleased
we booked 3 rooms for a family of 8 and were delighted with our stay at the hotel.
beds were great. bathroom doors slide open,however a towel can be used to prevent this from happening:)
July 31, 2013
Rated 2 out of 5 by Devon51 Noisy
I stayed at this hotel in the past as my in town getaway from the drama. But not this time, when I checked in, I went to the SPG line and I was not greeted nor handled like a SPG guest and I had to wait, which was rude because there were two staff at the front counter. I stayed in room 509, the room was clean and nice but I had a loud neighbor, I called the front desk to let them know and asked if I could be moved but the hotel was full. That was fine it was just that I had to call 5 times, and it wasnt until the last day on the last hour that a maintence crew member went to the room and asked them to be quiet, and if they continued they would have to leave. This is below the sheratons standard. I'm not happy about it, and I'd really like if someone looked into the quality of the hotel. Oh and last thing, breakfast bar...food is terrible. Upon check out I was not greeted with a smile only a blank stare no how was you're stay, checking out? May I help you...just a blank stare. This hotel has to get it together again...its turning gh***o.
February 20, 2013