Rated 4 out of 5 by NewYearsEvelove Courtesy
The one thing that I was disappointed about was there was no door on the bathroom as it had been removed at some point. Everything else was fantastic!
January 3, 2013
Rated 3 out of 5 by tkennedy56 Filthy rug
The carpet in my room was disgusting. I was afraid to take off my shoes - it looked like someone had thrown up and 'tried' to clean it up. Horrible.
June 11, 2013
Rated 2 out of 5 by dbrookd Hotel is not your tyipcal Aloft
This hotel could use a good clean up. Compared to many other Aloft hotels i have visited this one is not up to waht I have expericed at others.
April 3, 2013
Rated 4 out of 5 by mdahmus Comfortable but missing one key thing
I really rely on a hot tub when travelling for business - the absence of one here really brings down what otherwise was a very enjoyable stay.
January 11, 2013
Rated 4 out of 5 by Golfer44 Modern hotel
Only thing the hotel lacks is a full service restaurant. Otherwise a great experience at a modern hotel with high ceilings and nice rooms.
September 23, 2013
Rated 1 out of 5 by wbk582 Inconsistent Customer Service
I spoke to 6 people about missing clothing, that was found, and then lost again. Very aggravating.
January 8, 2014
Rated 2 out of 5 by MDMinMiami Great and Friendly Staff.....
but the property had a lot of issues during my recent stay, they could not generate hotel key cards, had to be escorted to rooms
November 15, 2013
Rated 5 out of 5 by Tom66 Clean, Different and Fun
Hotel is definitely different and price friendly. The room met my needs and comfort. I would definitely return if flying through BWI again.
May 1, 2013
Rated 5 out of 5 by larry41 This hotel has great staff
We came in late from St. Johns the other week.
Had a warm welcome by the front desk with a smile. Room was great, location is close to BWI.
September 27, 2012
Rated 5 out of 5 by firesan My favorite BWI hotel
I have stayed here many times. Staff exceptionally good.
This time I forgot my iPad cable, Jay let me borrow his personal cable. Nice job.
January 17, 2013
Rated 5 out of 5 by Christel41 This hotel is EXCELLENT, the staff is GREAT!!!
For my first trip to Baltimore area and the staff made the experience unforgettable and smooth. The hotel experience itself was priceless.
February 19, 2013
Rated 1 out of 5 by Brooks5 Terrible Hotel
Absolutely nasty place. Hallways reeked (dirty laundry smell). Guest room carpet was stained and filthy. Empty toilet paper roll in bath.
July 14, 2013
Rated 4 out of 5 by BWItraveler Modern style, very convenient for BWI travel
This hotel is very convenient for traveling out of BWI airport. The shuttles run all the time and it is a 5 minute trip to the airport.
July 24, 2013
Rated 2 out of 5 by CLT2013 A/C Not working in July - Not enough parking
I'm a big Starwood fan, but this was a sub-par experience. The A/C in our room didn't work, and there wasn't nearly enough parking.
July 15, 2013
Rated 5 out of 5 by diane53 A great place to stay.
The rooms are comfort and have all the thing you need for your stay. The staff are very helpful I realy enjoy my stay will be back.
May 28, 2013
Rated 2 out of 5 by 88Fahrer Bad surprise
Unclean and unkempt. Hair and stains all over the bed sheets, permanent stains on the carpet. This is not usual for Aloft hotels.
June 25, 2013
Rated 3 out of 5 by Someonewhoisamember This hotel's room
The bathroom door did not close
The heating system was noisy and it was either blow hot or blow cold
Carpet needs work
November 9, 2013
Rated 5 out of 5 by TonyB123 Great Hotel
Just had a quick night stay here, but they're like other Aloft hotels: Stylish, comfortable, and great staff.
November 26, 2013
Rated 2 out of 5 by Cboz3480 Wasn't a good stay
Room wasn't cleaned, the garbidge wasn't taken out of the room. Breakfast was terrible! There wasn't enough parking.
July 1, 2013
Rated 1 out of 5 by Smithy64 Needs a better cleaning staff
Room did not have enough towels and was not clean. Felt uncomfortable that the sheets may not have been changed.
May 8, 2013
Rated 3 out of 5 by swahili Below par Customer Care
We really wanted to like the Aloft Hotel. We really did. When we first walked in we were excited to see the modern appeal of the hotel. At first glance we were sure that we were going to enjoy our 4 night stay at the Aloft. The first night was fine; however it was the days to follow that made us change our minds. We travel often and had our share of staying in a number of various hotel chains and I hate to say this but this is by far the biggest disappointment of them all.
Our biggest complaints were the lack of necessities that every hotel offers. You’d expect to get wash cloths and towels when you stay at a hotel, wouldn’t you. That’s a given, right? Wrong. Getting them was like pulling teeth. There were several times that we had to literally request washcloths and towels from the attendees and the maid service. They were always out of them or didn’t have enough on hand.
On top of that, the bed sheets weren’t changed for 3 nights. It wasn’t until we physically stripped the bed ourselves that the maid service finally got the hint that we wanted them changed. In addition to that, pillows were thrown over the floor instead of being placed on the bed. The bed wasn’t even made up properly.
November 12, 2013
Rated 5 out of 5 by Jen2734 Great modern hotel
Love the staff! L.A. Does an awesome job:) I continue to stay at spg properties because how I am treated!
April 14, 2013
Rated 1 out of 5 by Derrick The staff was subpar
The first night I stayed I called because my thermostat wasn't working. The lady who answered the phone was abrupt and borderline rude. She kept me on hold for ten minutes just to tell me she had to call me back. When she called me back and I explained the problem she told me she would send someone up to look at thermostat. She called back 45 minutes late to say she was the only one at work and nothing she could do about it because they were sold out of rooms. I told her since I had to sleep in the freezing cold I expected to be compensated in some manner. She told me the manager would call me first thing in the morning. After a night of sleeping in the cold my sinus got infected and I had sniffles for the remainder of the trip. I never got a call for the manager and I had to ask the front desk about the problem when I was headed to my interview the next morning. They told me about a switch in which I asked does all staff know about this switch because I'm assuming that was the problem because when I got back to the room the thermostat was fixed. I never got a call from the manager and staff there makes you feel like you are doing them a favor by staying there and not vice versa.
April 28, 2013
Rated 3 out of 5 by Meredith06 Everything OK except the fire alarm
My stay was great except I was woken up by a fire alarm at 7:00 am that lasted for several minutes.
January 24, 2013
Rated 5 out of 5 by Scho22 Great hotel!
Can't imagine a hotel that offers as much for such a competitive price. Great for business travel!
August 18, 2012
Rated 4 out of 5 by sanmsung nice
rooms are real nice except there was no body wash in shower or hand lotion n shade were torn
October 6, 2013
Rated 4 out of 5 by ladytee stay
could have been better for service. They were good at check in but housekeeping needs to improve
July 6, 2013
Rated 5 out of 5 by CambridgeTraveler Great Location, Nice Facilities
Everything you need to get the job done. Would definitely recommend for business travelers.
March 12, 2013
Rated 5 out of 5 by JGNC Outstanding guest service and very clean
The people that work at this hotel seem to enjoy working there. Great team at all levels.
July 25, 2013
Rated 5 out of 5 by Al930 The hotel has great staff.
I enjoy staying here very much. Look forward to my next stay which will be very soon.
October 3, 2012