Rated 1 out of 5 by S220 My accomendations were horrible
Unfortunately, I can give my stay at your hotel a 10; it was more like a 2. I was very displease with my service. I understand the night I arrived the hotel was experiencing some sort of power outage and got that reason I had to walked up to my room and unable to come out because I could not get a key card. But what I can't understand was when I went to the front desk to ask for more towels and a wash cloth I was told I had to wait until after 7 the next morning. When I arrived the towels and wash clothes were unacceptable. I very disgusted and upset. I have never experienced such crazy at the Aloft at the National Harbor .
January 23, 2013
Rated 4 out of 5 by Christoph Airport shuttle troubles...
A fine stay in general but some confusion with the shuttle pick up location at the airport caused a 45 min delay…but staff tried hard to make up for the inconvenience.
August 5, 2014
Rated 2 out of 5 by Langstonj Epic Failure x3
The hotel is less than 10 minutes away from BWI Airport. The hotel décor and furnishing are scuffed and in disarray. I think its probably time for an update. Staffing levels are at the bare minimum and need to improve. The staff who were there are great but are in need of resources to take care of their guest appropriately. Parking is free and there are restaurants within five minutes of the hotel. Free shuttle service to not only the airport but to local businesses.
July 21, 2014
Rated 4 out of 5 by Hardrock04Actual Baltimore BWI Aloft, October 2013
If you have not stayed at any of the Aloft properties, it could turn you off. If, however, you are “green” minded. You will love both this location, as well as all the other Aloft locations I have mentioned in other reviews. All have a semi-industrial design feel, but for travel, they have all served me well. For all my business, these hotels have provided me with a frugal and comfortable solution. Not sure I would take the wife here for a romantic getaway, but a solid property for the road warrior. I have stayed at this property several time and I recommend it, especially if you are looking for something near BWI
March 1, 2014
Rated 1 out of 5 by Jacbthom A "vision" of the W? think not
I travel most every week of the year, and hence have stayed at hundreds of hotels in my life. This was supposed to be a pleasurable trip with my family to visit friends. The hotel while very chic and nice looking from the outside and lobby, was not so great inside. The air conditioner could not regulate the temp in the room, so it was always either too cold or too warm. The towels were either very frayed or just plain filthy. I even took a picture of one towel that had several large brown stains (shudder to think what it was). Needless to say , next time I am in Baltimore, I will not be staying again at this hotel.
June 21, 2012
Rated 1 out of 5 by ReggG Short of Aloft Expectation
Fallen short of the Aloft experience.
1. 40 min for shuttle pick up at hotel.
2. Shower amenities holder on floor in the shower.
3. No bath gels or conditioners in shower.
4. No wash cloths in room.
5. ATM out of order.
6. Mechanical weight machine broken.
7. Desk staff did not bring bath gel or cloths to room.
8. Food at bar Fish and Tator tots tasted like it was picked up at the gas station cooler on a back country road.
9. Back of tv remote missing and batteries falling out.
Room 103 and this Aloft BWI was a without excuse for these issues.
I didnt even want to have anyone trying to explain it to me.
October 28, 2013
Rated 2 out of 5 by Dee3 No Food No Water
The only thing that was positive during this stay, was that the manager on duty personally took my grandson and me to the airport so that we could catch the regional bus we needed on time. He did the right thing! And we made the bus at the time we wanted because of him.
July 29, 2014
Rated 2 out of 5 by Buckeye67 Needs Improvement
The BWI Aloft is starting show a lot of wear and tear. I stayed at this hotel in the Fall and noticed the same thing. The title and carpeting are worn the wallcoverings were damaged. The bench that used to be below the TV has been removed, which was a great place to store baggage. The room also has nowhere to sit other than the desk chair. The bar service is slow and bartender seemed more interested in talking with his friends than waiting on customers. The televisions positioned above the bar make it difficult to watch without straining your neck. The TV's should be at eye level or at least lowered a bit.
March 28, 2014
Rated 5 out of 5 by Kim720 The Absolute Best
I Love This Place! From the decor, too the wonderful customer service, too the peace & quiet. This was definitely a great choice for our romantic getaway. My Honey & I relaxed the entire weekend. Keep up the great work. I look forward to my next stay.
July 28, 2014
Rated 3 out of 5 by 4henry4 Convenient
Hotel is very convenient to the BWI. The shuttle service was on time. Only issues - rooms are sadly worn. Another light source is needed - such as a floor lamp - something more subdued.
July 30, 2014
Rated 5 out of 5 by Jessica27 Fantastic Experience
My boyfriend and I stayed at this hotel and upon arriving it was great to see that the hotel was fresh and fun. The manager greeted us at the front desk and treated us like we were superstars. He was the friendliest and most accommodating hotel manager we have ever dealt with. The rooms were comfortable, fresh, fun and clean. The staff was very friendly and were very willing to help in any way possible. After the unbelievable experience at this hotel my boyfriend and I now have commited to stay at Aloft hotels in whatever city we find ourselves. Thank you so much for making our weekend relaxing and memorable.
August 27, 2012
Rated 3 out of 5 by born2play COLD
My room was very cold! It took several tries to reach anybody. I was told that someone would come up to fix the problem. After 45 minutes I went to the front desk.
I was told that there was no one on call to help. Having just had a cast put on my arm, I was on strong medicine and was very tired. I was offered a new room but packing up with one arm was not what I wanted to try. So, one of the front desk people offered to try and was able to get the heat going.
I would expect that there would be some one on call for such problems and that a call back would have been made to let me know that there was no help.
April 1, 2013
Rated 3 out of 5 by Cotton5 Room cleanliness
Every September I come up to Baltimore for a bike race weekend. I have stayed in Aloft the last two years using my starpoints. Last year was fine. This year was not. Staff were unbelievably friendly and accomodating, but the room's walls were a bit dingy, the refrigerator didn't work, and there was no soap in the shower. Asked the next morning about the refrigerator and the shower soap, and when we returned 12 hours later, the refrigerator worked but the room had not been cleaned at all and no soap. I know they were full Friday night, but bring in extra staff to clean rooms especially the rooms of people staying the entire weekend. I will most likely not stay in Aloft next year.
September 30, 2013
Rated 4 out of 5 by WineGuyTom Love this concept
the loft concept is refreshing. The staff is wonderful. I utlized the fitness center, which had adequate equipment for the road. I sat at the bar and had a drink, the bartender was wonderful and curteous as well. My only complaint has to do with the stains on the floor. Since i was in a "handicapped accessible" room, I wasn't sure if the stains were from a leak in someone's colostomy bag, or what.
Other than that, everything was great. I would've liked a room with a king size bed instead of 2 beds, but this was adequate.
June 25, 2014
Rated 3 out of 5 by JMKI Disappointing checkout
I enjoy the trnediness of the aloft hotels but the stay at this particular location was disappointing. Though it has the amenities of Aloft, the staff was not helpful or friendly. At checkout I was told flat out that no one could help with my luggage. When I went down to the lobby 5 employees were standing around chatting, When I called the phone rang over 10 times before I had to call again to get an answer.
July 14, 2014
Rated 2 out of 5 by Mattybaugh disappointing
My room was very disappointing. This was my first stay at an ALOFT so I don't know if this is typical.
I am platinum preferred, so I was stuck with such a lousy room I can't imagine what other folks get,
- No illumination at for desks/desk areas. How can a hotel not have a lamp or desk light? The only lights in the bed area are two small lights over each bed.
- no door for the commode area. It looks like there may have been a sliding door at some point but it was gone.
- wires hanging down from bottom of TV
- wires sticking out over bed
With 20+ hotels in BWI area I would not go back to this one.
December 6, 2013
Rated 5 out of 5 Beautiful Hotel & Awesome Experience
I've stayed in many hotels & Aloft Hotel is thus far the best & most beautiful hotel I have ever stayed in during my travel of almost 10 years. This hotel far exceeded my standards. From when the driver of the shuttle picked me up from the airport & the desk clerk representative, they both were kind & helpful...and to top it off the room was beautiful! I like the free complimentary 2 bottles of water, the bliss products & wi-fi in my room, in addition to the cleaniness of the hotel & my room. I would stay there every chance I get when flying through Baltimore-Washington International (BWI) Airport!
March 22, 2013
Rated 3 out of 5 by ErikaA320 Don't plan on eating in the hotel
This hotel does not have a restaurant, but it does have a lounge area with a bar and a limited menu. That would be fine, except that more than half the items were unavailable and the items we ordered were inedible. Cold pieces of fish, undercooked, microwaved tater tots, NO coleslaw accompaniment as was stated in the menu, NO tarter sauce - very disappointing. Puny "buffalo" wings with no Buffalo sauce or blue cheese dressing, Floppy, soggy, undercooked microwaved waffle fries. Clearly the bartender had not been trained in food presentation - everything was just plopped on the plate and microwaved. It was disgusting, disappointing and overpriced. I'm going to recommend to my company that we change hotels.
April 28, 2014
Rated 1 out of 5 by Upsetpatron Never Stay There Again!
Reservations made 4 months prior to arrival -requested check-in at 2 pm because of 3 pm wedding - they did not accomodate our need - no towels, no toiletries - no drinking cups in room - took over an hour to get same and only got them because we went down to front desk - no continental breakfast - had to pay for anything in snack bar - which was incredible - paid over $100.00 for 1 night -- ridiculous! I would NEVER recommend this place. Have placed call to complaint - they claim they will get back to us within 5 days - have my doubts! Did not go out of their way to accomodate anyone's needs -
October 15, 2013
Rated 1 out of 5 by msshop369 Unsanitary
This was the worst Aloft that I have ever stayed at. My sheets were dirty with private part hairs on them. There was no separating door from the room to the bathroom. My rate included breakfast but it was a voucher for up to $10 which my confirmation never stated that. This was not a good experience overall. The manager moved us to another room but there was no mention of compensation and I paid $115 per room. I'm a travel agent and I booked a regular rate room just to see if I would recommend this property to my clients and the answer is NO!
June 5, 2014
Rated 3 out of 5 by Vegas14 Convenient to airport, great shuttle service
Stayed here because it is very convenient to airport. Positives for staff, desk individual was very responsive and the shuttle service was very responsive. Negatives, extremely poor and slow bar / food service, waited about a half hour for bar tender to return to bar after preparing food for someone else (grilled cheese and soup?). Several people just got frustrated and went elsewhere. Overall good experience with parking and shuttle, but eat and drink before you get here.
June 29, 2014
Rated 3 out of 5 by Ted1228 First let down
This was the first time Aloft has let me down. I think the facility was fine...the usual Aloft. When we arrived, we were told that they still had no rooms ready for us to occupy. We waited 90+ minutes to finally get into our room When we entered the room, we noticed that the beds were not made (or it was the worst bed making ever by housekeeping). At this point, I was not interested in calling downstairs.
May be this was an off day for the hotel, and I have been spoiled by SPG/Aloft brand from receiving top notch/flawless service in the past. But I was very disappointed by the experience.
August 4, 2013
Rated 2 out of 5 by Rwayne40 Would not return
The bed and pillows VERY uncomfortable. The shower head had VERY LITTLE water flow and made taking a shower take a long time. There was a huge party going on in the lobby, some belly dancing thing. That wasn't the issue, except that we could hear the music clear up on the 6th floor! Noisy neighbors kept us awake most of the night. In the morning we went down to get coffee and it was empty. Notified a staff member and came back 30 minutes later and it was still empty, with my 1/4 cup of coffee still sitting right under the coffee pot where I left it. Based on these issues, I would NOT return to this hotel. And I will not recommend it to anyone. In fact, I would recommend that they don't stay there.
May 20, 2013
Rated 2 out of 5 by Jkay Room not cleaned
I normally love Aloft hotels, but my family had a particularly negative experience this time. We were driving through (my wife and I with a two year old and a four year old), and we wanted a good place to stay for a night. We arrived close to midnight, and the kids were already asleep in the car. When we got to the room, we noticed some weird things like the bathroom had no soap and the toilet was not flushed (and it was not empty either). We then noticed that there were no towels, and there was hair all over the pillows. They switched our room, and our new room had no soap either (just the shower gel in the shower).
The spg amenity of a $10 food voucher was a nice touch for breakfast food though.
April 29, 2013
Rated 1 out of 5 by tuck Horrible Service Experience
This was the worst experience I have had at a starwood hotel. The person at the front desk was horrible at customer service and should not be working there. When I checked in my reservation had been taken by someone else and the front desk attendent pushed me off and I had to wait for about 30 min until I got my room. I arrived at midnight by the way. The next morning when checking out the same attandent basically ignored me and continued his conversation with another coworker until I spoke up. I will not be recommending this hotel to anyone and will definitely never stay here again.
May 15, 2013
Rated 5 out of 5 by MycleJ Good times
The hotel was very nice as was the workers I encountered every day. They made things much nicer.
July 21, 2014
Rated 5 out of 5 by TrueRider Carmichael/McClellan's Family Reunion
We were first timers and we all had a great time. The venue was clean and very welcoming.
July 21, 2014
Rated 5 out of 5 by deer8888 GREAT service - Only way to go if flying in and out of BWI.
Decided to give this place a try. Had early flight out of BWI for long weekend. We expected to park in BWI lot, but hotel suggested leaving car with them and taking their shuttle to and from airport. Saved us the parking fee and their shuttle was faster and nicer than BWI shuttle. The shuttle driver was so friendly and helpful; he even offered us a cold drink when we returned and drove us right to our car since it was dark! Hotel itself very comfortable. Highly recommend.
June 24, 2014
Rated 3 out of 5 by Lolabola So- So
I expected more from a W resort. We booked a king and no one even acknowledged that they gave us a double room. When I asked, I was simple advised yeah that's all we have left. The room may not have been used for long as it was a little dusty. The bathroom door didn't work, the tv would not turn on and lightbulbs were out. We aren't too needy so just mentioned it in the morning to which we got a reply of; well why didn't you report it could have been easy fixes. Really my expectations would be to not have to go into hotel and call with a laundry list and a simple apologies would have done it. While the hotel looked trendy not sure if I would choose it again. The walls also had all sorts if scratches etc.
December 19, 2012
Rated 4 out of 5 by JoeP54 Constructive Criticism
Vanessa has come to know me and welcomes me, as do other members of the staff. I am a frequent visitor and know the hotel well.
I rarely have complaints, and as a frequent traveler that is saying a lot!!
In the more than 30 nights I have stayed, I never had an issue before this week when I returned to a room which had not been cleaned or made up.
That was a one time issue and, well, stuff occurs. No big deal. It was fine the other two nights and has been every night for all of my prior stays.
But please someone fix the internet service. It is so frustrating and slow and unreliable it sometimes make me wish I was staying somewhere else. This is my only consistent problem with the hotel. Please fix it.
December 21, 2012