Rated 4 out of 5 by JMRK72 Short stay but a nice place to stay
The hotel was very nice. The only issue we had was that the front desk was not well staffed when we checked in. The young lady had many guests to attend to at the desk, on the phone, etc. checking out went very well. Took a very long time to get our breakfast though...overall a nice pit stop.
August 12, 2013
Rated 5 out of 5 by Neicy Housekeeping
Hats off to the housekeeping staff Janet & Manager Theresa Mitchell... They took very good care of me & my guest, anything we needed they were there over and beyond the call of duty... This is the reason I come back to clean & friendly hotels is because of housekeeping... If the hotel not clean they lose business (Mines any way)... So Housekeeper's keep up the good work.
August 12, 2013
Rated 2 out of 5 by btraveler1 close to airport
The value is that it is close to BWI, but so are most of the other chains. The bad part is that the carpets were stained and the comforter clearly had not been laundered.
August 9, 2013
Rated 5 out of 5 by me2az2006 Lots of amenities at this hotel
We were greeted by a very friendly staff and given our room key, complimentary drinks and voucher for $10 towards breakfast. Our room was very comfortable and clean. Great mattresses if you have a problem with your back. Very quiet.
August 8, 2013
Rated 3 out of 5 by Swirley So so
I stay at many hotels in my travels and thought I would try this brand. The quality and cleanliness was not what I expected and probably won't stay again
August 8, 2013
Rated 3 out of 5 by MM14 Definite Drop Off
I will still recommend this hotel based on the staff at the front desk, but several items were in disarray this stay. AC turned off, no bottled water, no shampoo and a leaky shower. Not the best performance. I have stayed here several times and it has always been good, so I will assume this was a one time screw up.
August 7, 2013
Rated 4 out of 5 by Stephen4976 Great Airport Hotel
Located a short shuttle ride from BWI, this hotel offers park-and-fly for travelers along with a comfy night's sleep. Staff is attentive and friendly at this no frills hotel, and rooms are surprisingly quiet for the proximity to the airport.
Will definitely stay again.
August 5, 2013
Rated 3 out of 5 by Ted1228 First let down
This was the first time Aloft has let me down. I think the facility was fine...the usual Aloft. When we arrived, we were told that they still had no rooms ready for us to occupy. We waited 90+ minutes to finally get into our room When we entered the room, we noticed that the beds were not made (or it was the worst bed making ever by housekeeping). At this point, I was not interested in calling downstairs.
May be this was an off day for the hotel, and I have been spoiled by SPG/Aloft brand from receiving top notch/flawless service in the past. But I was very disappointed by the experience.
August 4, 2013
Rated 3 out of 5 by Deborah44 Front desk was awesome. Maid staff needs a checklist
Love the front desk staff. They are awesome. Every one of them. However, room cleaning team needs quality control or a checklist. first day no hair dryer in room and coffee pot was broken. Next day. No soap, lotion, coffee, coffee cups, or water. Next day same - nothing restocked. Coffee pod from previous day still in the pot. Front desk rallied, but it was a nuisance to keep asking.
August 4, 2013
Rated 5 out of 5 by dovster very pleased
we booked 3 rooms for a family of 8 and were delighted with our stay at the hotel.
beds were great. bathroom doors slide open,however a towel can be used to prevent this from happening:)
July 31, 2013
Rated 2 out of 5 by ginny63 The room was a disapointment
I was surprised to see mold and mildew along the top of one wall. The carpet was stained and the bathroom door would not stay shut. When we looked at the pool the water was cloudy. I would not recommend this hotel.
July 28, 2013
Rated 5 out of 5 by CD888 Excellent value
The rooms have comfortable beds and clean large showers. I have stayed many times at Aloft and always enjoy a consistently awesome experience. Staff is very friendly and helpful. I choose this hotel if there is one in the area I am visiting because it is the best price, most contemporary and fun place to stay. I was especially happy in Baltimore as it offers free parking too.
July 28, 2013
Rated 5 out of 5 by JGNC Great Staff and Very Clean
The staff at this hotel is wonderful. Everyone is very attentive and made me feel at home. The staff seems to enjoy what they do and it shows. In addition to the great people, this location is very clean and well maintained.
July 27, 2013
Rated 5 out of 5 by JGNC Outstanding guest service and very clean
The people that work at this hotel seem to enjoy working there. Great team at all levels.
July 25, 2013
Rated 3 out of 5 by travel3104 averagestay
like the concept of Aloft and have styaed at 2 in the last 2 weeks. BWI location was average. the room did not seem extremely clean. Appeared dated and worn. there was no coffee, and no additional toilet paper.
the staff was however terrific.
July 25, 2013
Rated 4 out of 5 by BWItraveler Modern style, very convenient for BWI travel
This hotel is very convenient for traveling out of BWI airport. The shuttles run all the time and it is a 5 minute trip to the airport.
July 24, 2013
Rated 2 out of 5 by Sunfun57 Not Ready
Rooms weren't ready nor were they clean when they were supposed to be ready. Reserved several rooms and had several other family members that had rooms reserved and they were very displeased.
July 22, 2013
Rated 2 out of 5 by mg1969 Unfortunately disappointing hotel stay
From the minute that I walked up to the disorganized hotel staff to check in, I had a bad sense about this hotel. After waiting five minutes for the two associates to finish a conversation, one asked the other to help me. The greeting was, "Name?" and the warm and fuzzy impression of this hotel continued. Once getting my keys, which apparently required me to be asked three times, "how many keys do you want?" by the associate, I was directed to the elevators with an uninterested wave of the hand and a curt, "over there." The elevator was filthy; the room amenities were missing soap and shampoo; it appeared (and smelled) that one of the beds hadn't been changed; no bill was left under my door (again causing a 10 minutee wait upon check-out. The best part of staying at this hotel was driving away and knowing that I would never stay there again.
July 21, 2013
Rated 5 out of 5 by DIZINHA very good
I HEALLY RECOMEND
VERY NICE ROOM
July 19, 2013
Rated 2 out of 5 by Melody12 moldy ceiling
I have to say I am disappointed by this experience．I used my starpoints to pay so I don't know whether this is the reason that I got a room with moldy ceiling...I was so tired that night and got to sleep very fast. I didn't notice the ceiling that night. But when I wake up that morning, the first thing I saw was the moldy ceiling...so uncomfortable...
July 18, 2013
Rated 2 out of 5 by CLT2013 A/C Not working in July - Not enough parking
I'm a big Starwood fan, but this was a sub-par experience. The A/C in our room didn't work, and there wasn't nearly enough parking.
July 15, 2013
Rated 1 out of 5 by Brooks5 Terrible Hotel
Absolutely nasty place. Hallways reeked (dirty laundry smell). Guest room carpet was stained and filthy. Empty toilet paper roll in bath.
July 14, 2013
Rated 4 out of 5 by Geoffrey50 Convenient location and relaxing property
Reserved this property to see fireworks at the Inner Harbor. Used shuttle to rail service at BWI. 15 min ride to Camden Yards was great. Enjoyed the fireworks and then off to navigate crowds to rail back to BWI. Shuttle was waiting when train arrived. Overall stay and services provided at the BWI Aloft was awesome! 4 Stars!
July 6, 2013
Rated 4 out of 5 by ladytee stay
could have been better for service. They were good at check in but housekeeping needs to improve
July 6, 2013
Rated 5 out of 5 by DIZINHA check inn
i get ther litte early and i have to wait like 2 hours
and is monday
i heally dont believe the i big hotel will not have room..
any way is very very nice hotel
July 4, 2013
Rated 5 out of 5 by reunion13 very convenient to airport
nice hotel. staff is courteous, and the room is very nicely furnished. the food at the bar seems overpriced, and the server seems more interested in how much tips she gets than serving the customers.
July 3, 2013
Rated 2 out of 5 by sadie42839 Okay hotel but could use improvement
The room was comfy but needed a bit of an update. Housekeeping definitely missed a few things in the cleaning process (no soap in bathroom, shampoo almost empty, Kleenex in peephole, etc). Hotel was quiet downstairs. Fitness room was decent (though Yoga mat should be replaced). All in all, not my first choice for a return stay but not bad either.
July 2, 2013
Rated 2 out of 5 by Cboz3480 Wasn't a good stay
Room wasn't cleaned, the garbidge wasn't taken out of the room. Breakfast was terrible! There wasn't enough parking.
July 1, 2013
Rated 4 out of 5 by nonw The Hotel is modern and everything is up to date by far!
The only issue we faced was a wait during our check-in. Everything else was great
July 1, 2013
Rated 5 out of 5 by TheAfrican66 Awesome staff
Was quite pleased and pleasantly amazed at the speed and courtesy with which my needs/requests were addressed.
I wish there was a proper restaurant on site or at least a free continental breakfast. That would make this hotel even more attractive.
June 30, 2013