Rated 5 out of 5 by skypilot2 Like the Style
European styling. I like it. Nice place
September 10, 2014
Rated 1 out of 5 by VKR1977 Worst Starwood Experience. Ever!
This is hotel does not reflect the Starwoods experience that I have become a loyal brand member of. Upon checking in, the staff member seemed unpleasant and this was evidenced by his curt verbal responses and nonchalant behavior that rooms were not ready at 2pm. He could care less. After waiting 1.5-hours for a room, I entered a space and was repulsed by the odor. The linens on the beds were stained and the sweat drenched odor revealed that they had not been changed for an extended period. My call to the front desk proved fruitless as no one seemed able to identify another room, change the linens or offer any satisfactory explanation for the room's state. While the hotel offers a shuttle, the driver seemed more anxious to return to transport his colleagues rather than safely transport guests. When I shared my concerns at check out, the front desk attendant suggested that I would be contacted. Given that this has not happened to date, I can only hope that the linens are being properly washed, staff are being retrained and serious consideration is being given to how to improve the overall guest experience.
September 6, 2014
Rated 4 out of 5 by TL62 Good location for BWI
Arrival was less than stellar. First communication was license and payment. Seems as if I was being issued a ticket. Same response for the guests behind me as she barked the same instructions over me to them. Could use some refresher training.
September 3, 2014
Rated 2 out of 5 by ccshu702 Not what I expected
Well I just returned home from deployment and expected this lush hotel that met all my needs. First off I came in later than expected and when I went to the bar to eat all they had was fries and crab cakes, my only saving grace was the cold bar. Surprisingly, they do not offer room service and the room did not have a refrigerator or a microwave. On a plus side the hotel was close to the airport, the transportation is free, the bed was amazing and they have body wash if you forget yours. Due to time restraints I wasn't able to experience Baltimore to the fullest but if your going to be in town for a while I would choose another hotel.
August 14, 2014
Rated 4 out of 5 by cgard Baltimore Aloft
Free transportation to and from airport as well as to the train that takes you into the city. Overall nice hotel, but room was lacking soap upon arrival - staff responded quickly. Good array of food choices for purchase in lobby, but no complimentary breakfast. Overall nice hotel but was disappointed as Aloft in Denver was overall nicer
August 23, 2014
Rated 1 out of 5 by Manju Hotel did not meet my expectations
I recently stayed at the Aloft Baltimore Airport Hotel and I am deeply disappointed in the service and condition of this hotel. Below is a list of issues/challenges experienced during my stay.
1.) When I booked my reservations I had requested to be on a higher floor if possible. Of the 12 floors I was placed on floor #3.
2.) Hotel towels were extremely dirty and stained.
3.) Painting chipping on my bedroom wall.
4.) The tiled floor in the bathroom was filthy with stains.
5.) Shower was nasty with stains on the wall.
6.) Sheets were stained.
7.) Overnight front desk staff was extremely rude and unprofessional. When I tried to purchase snacks that night it took her 20 minutes to figure out pricing and get me checked out. I wanted to pay with cash and or credit card but because she was untrained and couldn't figure out the cash register she said she would bill it to my room. Mind you it took her 30 minutes of me standing patiently while she tried to figure out what to do and finally after standing there 30 minutes she stated that she would bill it to my room. Each encounter with the front desk clerk made me more and more frustrated - she was very rude and acted if though guest were irritating her anytime we asked a question. She seemed to not know simple questions like where is the business center or computer area,
8.) Staff complaining about having to work in front of guest - very unprofessional.
I made my decision to stay at this Aloft location due to a recent stay I had at the Rogers, AR location. Hopefully you can take this feedback for an opportunity to improve this hotel.
April 22, 2012
Rated 1 out of 5 by jyfort Hotel has POOR customer service
I had a terrible experience at this hotel. The staff was unfriendly. Arrived to my room without any wash clothes, had only one towel in room, I called the front desk/housekeeping for wash clothes and towels and I finally received it an hour later. The following morning I had the same problem and missed my flight due to lack of service. I was totally disappointed with my stay at the Aloft. I will NEVER stay here again.
December 1, 2011
Rated 5 out of 5 by Oriole very comfortable accommodations.
Very comfortable beds. The room had all the necessary amenities.
August 18, 2014