Rated 4 out of 5 by Toney59 This hotel has great customer service
Cannot comment on food and beverages. Just an overnight stay. Recommended by another hotel where my event was being held, as an overflow, because they were booked.
October 27, 2014
Rated 3 out of 5 by CCamp Staff needs customer service training
My wife and i stayed there as part of a weekend getaway. When we arrived, we asked the front desk agent could we see a room. She asked security to take us up to a room and when we decided to check in, she checked us in to a totally different room. The following morning we woke up got dressed and went out for the day. When we returned at 3pm our room had not been cleaned. We called the front desk and asked to have a housekeeper come to our room. At 4:57 pm the housekeeper came and offered us towels. We informed her that we needed our room cleaned. She then asked us to leave while she cleaned. We did and when we came back the only thing she had did was make the bed. I went down to talk to the HouseKeeping manager. He told me that he would have her come back to the room and finish. An hour later she came back cleaned the toliet with toliet paper and did not even fluch it nor did she clean the entire toliet. I called down for the manager to come up to the room. He never came. i went down to the lobby and the house keeping manager walk right by me and did not even say anything. At 10:57 pm i called the General Manager. She did a good job to smooth things over and show general concern. She offered me 5000 star points. & days later i still have not recieved those star points.
October 27, 2014
Rated 4 out of 5 by Lulu74 Cool
Cool hotel, like the concept of an open style lobby.
The hotel shuttle took A long time to pick us up, that was a bit annoying since it was midnight, but the driver was nice though and apologized and got us to hotel safe.
Rooms at nice, quiet and comfy. Reminded me a bit of Europe.
Good coffee and amenities in the rooms.
October 25, 2014
Rated 4 out of 5 by KRBA Been there often, hotel cutting back a bit
Have been at your facility many times since it opened. Always received $10 coupon towards refreshments, which I used to stock up for the long road trips that followed my stays; now it's gone. A pad for taking notes that was always in the room is now gone. The coffee maker was gone, until I asked for one! What's going next?? Your facility is not the bargain it used to be compared with other motels offering complimentary breakfast. Will pass along this info to friends; let the traveler beware!!!
October 23, 2014
Rated 1 out of 5 by curtwmiller Never again
I have been staying at the Aloft hotel for years. Every time my wife and I fly out of BWI, we stay at the Aloft, mainly because of the free parking they offered during out stay. Apparently, the free parking policy changed this past summer, as I found out on October 14. I had booked out stay, as usual, through the website. Every time I have stayed at the Aloft BWI I called in advance just to make sure the free parking policy had not changed. I made the mistake of not calling this time. My bad. When I got there, I was rudely informed that the parking policy had changed "this past summer" because the hotel was now "under new management". Amazing since the hotel seems to still be under SPG/Starwood Hotels. Anyway, the woman at the front desk told me I had to pay an additional $8 per night to park my car. I almost fell over. I told her it wasn't like it was the Hilton, which apparently is also owned by the same company? Anyway, after much arguing, she still charged me an additional $30 to park my car there for the week. No where on the website does it say parking is an extra charge, and I could not find anywhere that it said the parking policy had changed. We had just stayed there in April of this year when we flew out of BWI to go to Vegas. To add insult to injury, when we got to our room, there was no refrigerator, only an empty space where the fridge goes. I needed ice for a soda, so I had to go to the lobby and fetch my own little bag of ice because there are no ice machines either. On my way to get ice, I spoke to several people on the elevator who all told me they did not pay extra for parking. What a sham! Apparently I shouldn't have said anything because they don't even give you a placard for your card. They have no idea who paid and who didn't pay. When I got up the next day to check out, the man at the front desk told me he wouldn't have charged me the extra parking fee, but said now it was "too late" to refund my money because I was literally getting on the shuttle for our international flight. If that didn't add insult to injury! I am so upset about this experience. Everywhere these hotels and resorts nickle and time poor folks out of their hard-earned money. I would really like a refund of the parking charge but can't seem to get in touch with anyone from the hotel staff.
October 23, 2014
Rated 3 out of 5 by MSHTR1AL Convenient to airport
Stayed here after coming in on a late night flight. Shuttle driver and desk clerk were very professional and friendly. Ground level room facing parking lot. Cleanliness of the room left A LOT to be desired. Mildew in the shower - room was stale smelling (smelled of cigarette smoke although the hotel is 'smoke free'). Also, the condition of the room was disappointing. Carpet fraying, black marks on the walls, bolt on toilet seat broken. I have stayed in Aloft properties in other cities, and never had an unpleasant experience. The staff is the one redeeming quality of this property.
October 22, 2014
Rated 4 out of 5 by JH217 Nice Hotel, but accessible rooms not huge
We picked this hotel for the indoor pool and the proximity to the airport. Both of these things met our expectations. The only issue I had was the size of the handicap accessible room that I requested. My son is in wheelchair and the accessible room we had was so small that he could not turn around in the room at all.
October 20, 2014
Rated 4 out of 5 by Deb1004 Regarding Staff
The Aloft is our favorite hotel. We do get a ways to Winchester Va all the time.
I had to pick my daughter up at BWI on a Sunday 12th and I stayed the night on Saturday Reg No# 20868068 - 2836432
-1st I made reserved the room week or so ahead.
we get a room on the bottom floor with a view of a parking lot. :( Asking the check in clerk for a better room. She could of been a little nicer. It make me want to walk out! The hotel in Winchester Va Staff was a lot nicer. Your staff was nice! But the girl that cked me in made me feel very uncomfortable. This was my 1st expressions of your hotel.
This girl was black lady with long dreadlocks.
also I talked to the same girl over the phone for early check in and she also made me feel uncomfortable. People like this should not work in public. I even expressed my concern to a very nice girl later that night at the front desk. Short hair "Adorable Soul"
Over all we love your hotel but hope in the future. The staff would be nicer to the customers.
October 20, 2014
Rated 5 out of 5 by Moe9 Excellent
I really enjoyed myself stay here. I got a good nights rest. The staff was great.
October 17, 2014
Rated 3 out of 5 by Lindy43 rooms need improvement
I do not like the shower: shower head is too weak and had trouble just washing soap off body; do not like just shower - shower door continued to open means it was not hung evenly; mattress was extremely hard and difficult to get comfortable for sleep; staff was extremely friendly but they obviously cannot do anything regarding a 'weak shower head' nor the hardness of the mattresses
October 12, 2014
Rated 4 out of 5 by Steven1957 Great airport location
Staff is responsive. Excellent airport location. Good shuttle service.
October 2, 2014
Rated 1 out of 5 by CatarinaF AWFUL AWFUL AWFUL
This was the most atrocious hotel experience. Our bathroom did not have a door. After calling down to the front desk, the woman responded with a curt, 'Ill send someone right up.' After an hour of waiting, no one showed up, and as we had dinner plans, we left hoping the issue would be resolved upon our arrival. We get back, and not only is the toilet clogged, but still no door. We called down again, just to have the man at the front desk act surprised and bewildered at our lack of door. 'I will tell the manager in the morning,' he said. This clearly never happened. When checking out, we briefed the woman at the front desk of our problems- she gave us some half-assed story about ordering the wrong doors from China and the shipping being the reason why there were no doors yet. Absolute lie.
Do yourself a favor and find another hotel to stay at.
September 24, 2014
Rated 5 out of 5 by Lins30th Two disappointments | One security repair
I was disappointed I couldn't use any of my Starpoints for our four night stay.. That's never happened before. We incurred over $500 we weren't expecting for our wonderful 200 Anniversary of the Star Spangled Banner Celebration in Baltimore.
Secondly, I suggest an additional hanging bar for clothes over in the niche where you store the ironing board. We had formal clothing and no wear to hang them. Ending up using doorways. Over by the ironing board - total waste of space.
Also our room's entry door stuck, stuck, stuck. And when you pulled to close it, you had to do so really hard. I think alot of people would have just walked off thinking door closed on it's own., as I saw other guests doing so. Not the case.with this room, I think our room number was #217.
I love my Starwood membership and quality of hoteliers offered. Susan McLane, St Joseph, IL
P.S. I'd recommend this hotel for business travelers.
September 18, 2014
Rated 4 out of 5 by nonsense We love this hotel
Our only problem is the terrible coffee in the lobby and the rooms. it is bitter and distasteful I could not drink it, plus the creamer on the first day was spoiled.
Other than that, we love this hotel. It is near the airport and a Starwood property!
September 16, 2014
Rated 4 out of 5 by Jenn67 Convenient
Close to airport with convenient shuttle service anywhere within 3 miles
September 15, 2014
Rated 5 out of 5 by Genevieve816 Great Exprience
This hotel is beautiful,. The staff is very helpful and pleasant.
September 15, 2014
Rated 5 out of 5 by skypilot2 Like the Style
European styling. I like it. Nice place
September 10, 2014
Rated 1 out of 5 by VKR1977 Worst Starwood Experience. Ever!
This is hotel does not reflect the Starwoods experience that I have become a loyal brand member of. Upon checking in, the staff member seemed unpleasant and this was evidenced by his curt verbal responses and nonchalant behavior that rooms were not ready at 2pm. He could care less. After waiting 1.5-hours for a room, I entered a space and was repulsed by the odor. The linens on the beds were stained and the sweat drenched odor revealed that they had not been changed for an extended period. My call to the front desk proved fruitless as no one seemed able to identify another room, change the linens or offer any satisfactory explanation for the room's state. While the hotel offers a shuttle, the driver seemed more anxious to return to transport his colleagues rather than safely transport guests. When I shared my concerns at check out, the front desk attendant suggested that I would be contacted. Given that this has not happened to date, I can only hope that the linens are being properly washed, staff are being retrained and serious consideration is being given to how to improve the overall guest experience.
September 6, 2014
Rated 4 out of 5 by TL62 Good location for BWI
Arrival was less than stellar. First communication was license and payment. Seems as if I was being issued a ticket. Same response for the guests behind me as she barked the same instructions over me to them. Could use some refresher training.
September 3, 2014
Rated 4 out of 5 by cgard Baltimore Aloft
Free transportation to and from airport as well as to the train that takes you into the city. Overall nice hotel, but room was lacking soap upon arrival - staff responded quickly. Good array of food choices for purchase in lobby, but no complimentary breakfast. Overall nice hotel but was disappointed as Aloft in Denver was overall nicer
August 23, 2014
Rated 5 out of 5 by Oriole very comfortable accommodations.
Very comfortable beds. The room had all the necessary amenities.
August 18, 2014
Rated 4 out of 5 by spike07 People here are friendly
Rooms need work, housekeeping needs to focus on the details
August 16, 2014
Rated 2 out of 5 by ccshu702 Not what I expected
Well I just returned home from deployment and expected this lush hotel that met all my needs. First off I came in later than expected and when I went to the bar to eat all they had was fries and crab cakes, my only saving grace was the cold bar. Surprisingly, they do not offer room service and the room did not have a refrigerator or a microwave. On a plus side the hotel was close to the airport, the transportation is free, the bed was amazing and they have body wash if you forget yours. Due to time restraints I wasn't able to experience Baltimore to the fullest but if your going to be in town for a while I would choose another hotel.
August 14, 2014
Rated 5 out of 5 by JVes Amazing value!
I enjoyed my recent stay at Aloft BWI. The room was stylish and comfortable, and the staff very pleasant. There was, in particular, a gentleman from the front desk who handled a "situation" which arose, and did so with incredible professionalism and grace. A very pleasant hotel experience!
August 12, 2014
Rated 4 out of 5 by KJ0423 Dog across the Hall
I love the Aloft hotels and this one was no exception except for the inconsiderate person who left their dog in the room barking and clawing on the door until 1 am.
If a hotel is going to allow petts they should be in a seperate part of the hotel, because honestly, I do not want to stay in a room where a pet was prior to my stay.
August 12, 2014
Rated 4 out of 5 by Queen10 Great Airport Title
We booked the Aloft for the night before our flight to Jamaica and were pleased with the proximity to the airport. They don't allow you to park your car while you are gone, but they do provide a shuttle to/from the airport. The room was designed to suit the current trends and was well laid out with all the conveniences such as a coffee/tea maker, a good, strong shower, wide-screen TV, etc. The bed was very nice - enjoyed a good night's sleep before getting up the next day to go to the airport.
I didn't know there would be no restaurant, but they do have a good snack bar adjacent to the lobby stocked with drinks and munchies and continental breakfast for the mornings. The nearest restaurant is only 2 blocks away.
August 6, 2014
Rated 4 out of 5 by Christoph Airport shuttle troubles...
A fine stay in general but some confusion with the shuttle pick up location at the airport caused a 45 min delay…but staff tried hard to make up for the inconvenience.
August 5, 2014
Rated 2 out of 5 by coryt5000 Loud Outside Area
Everything about the Hotel was fine. However the outdoor patio was being used until pas 2 am by people drinking. The noise carried up sides of hotel and right into our room. We phoned front desk 3 times asking them to close patio, but nothing happened despite them saying they would handle it. Would Suggest requesting room away from this patio if you stay here.
Hotel should have a closing time for the outdoor patio and instruct the front desk staff to enforce it.
August 4, 2014
Rated 4 out of 5 by LoveCows Food needs improvement
The bar needs food making capabilities. I've never been to an Aloft where the food is the same as what's sold in the hotel store - except with a considerable markup. The bartender actively encouraged me to eat offsite. Obviously this is inconvenient and a really bad business model. What happened to the sliders and other neat-o bar food that I've had at other Aloft hotels?
August 3, 2014
Rated 3 out of 5 by 4henry4 Convenient
Hotel is very convenient to the BWI. The shuttle service was on time. Only issues - rooms are sadly worn. Another light source is needed - such as a floor lamp - something more subdued.
July 30, 2014