Rated 5 out of 5 by imafan Welcoming and Inviting
I arrived late after a cross country flight. Both a lady named Shantelle (sp?) and the gentleman at the front desk made me feel instantly welcome. They were warm and genuinely caring. I've checked into a lot of hotels and I have to say that their reception was really special.
September 24, 2012
Rated 2 out of 5 Maybe the second and last time
This was the second time staying at this hotel,; the first time about two years ago was fine, but this time the following happend:
- The second day of our stay our didnt get cleaned up our ( we made sure that we didnt leave the DND tag on the door) and when came back at night (9 PM), the room was as we have left it. We called reception to request for our room to get cleaned up and they said that unfortunatelly at that time ( 9:00 PM) there was no one there to clean it up. They just had someone come over to empty the trasn bins.
- We then requested new towels, and they said that unfortunatelly that had been a very bussy weekend and there were no more towels available. After much insisting they gave us two new towels ( for 2 adults and 2 little kids )
-During check out a was being charge Cash + points, when I have made the reservation with All points. I called Starwood from the room and they confirmed that I was correct. Reception corrected the situation with no issues but I had to waist some time in the process.
June 11, 2012
Rated 1 out of 5 by Mike5757 Worst Starwood Hotel I have ever stayed in
We arrived at the hotel early and were accomodated with one of the two rooms we booked. Once we arrived at the room we were met with a pile of used towels in the bathroom and a toilet that appeared to be having plumbing issues and a dirty, half cleaned room. We asked to be moved to another room, but this one was the only one available, so we tried to get re-organized and packed our bags again to move out. No one even asked to accomodate our luggage, though they did agre to block two rooms for us to move in once we returned (we were in town for a family event). Upon returning, we checked into two rooms, one of which was an accessible room which we had specifically asked not to be checked in to . Both rooms were far from what I would describe as clean. Several parts of the carpet were stained, to include large brown staining near both bathrooms and white and black smaller stains accross the carpets . The linen and towels were well worn and the beds had the feel of needing to be replaced and both my wife and I slept terribly. The lack of cleanliness extended into the common araeas of the hotel as well as the gym where it appeared that basic maintenance (vacuuming, cleaning of equipment ) was not being done -- visble dirt on the carpets, out of order dirty equipment,. This hotel, while a new brand, had a basic lack of cleanliness in nearly every aspect of the facility. Worst experience I have had as an SPG member.
May 15, 2014
Rated 3 out of 5 by 1Sherie Was not pleased
could not get the heat to work, had to ask front desk and find out where the "magic switch" was. Also recevied 2 wakeup calls that were 1.5 hours before i planned to wake up. When asked at checkin if I wanted a wake up call my response was no.
February 13, 2014
Rated 4 out of 5 by Stephen4976 Great Airport Hotel
Located a short shuttle ride from BWI, this hotel offers park-and-fly for travelers along with a comfy night's sleep. Staff is attentive and friendly at this no frills hotel, and rooms are surprisingly quiet for the proximity to the airport.
Will definitely stay again.
August 5, 2013
Rated 4 out of 5 by Beamerluvr Great Stay !!
My stay was excellent the layout of the room was very good. The staff was friendly and courteous. The room was clean and the only negative I can say is the reading lamp did not function. Otherwise it was a restful night there, the shuttle bus to the airport was on time.
March 1, 2013
Rated 4 out of 5 by Wawaden This Hotel was a surprise
I did some research on the hotel and was surprised. It is just the right size and in a good location. I would stay here again. The room has just enough room, not too large and not too small. It reminded me of a semi fancy college dorm. Meaning my basic needs were met.
March 27, 2013
Rated 3 out of 5 by BillLessinBaltimore Can't I just get my Bill delivered like the good ole days...
I am a platinum member and have been with starwood for over 7 years now...i have never experienced more frustration in trying to get my invoice as i experienced with this hotel.
First i did not get a print out due the 'green' objectives the hotel is trying to establish. I checked out and got nothing in my inbox. I tried to call the hotel and because the hotel's phone/fax number is the same, got a fax machine twice and then a busy signal. Then i missed the cut off for expenses.
Then i called the aloft reservations and they told me they were going to email the hotel...again nothing. It is now Sunday, and i am calling the hotel. The front desk did pick up the phone and were friendly. As a type this email waiting with the front desk staff..the email has still not come in (yes i checked spam).
Needless to say, i now have to spend numerous more hours of my time ....
This was my first time at an aloft...other than this experience (which unfortunately, the hotel is gettng the blame)...it was a good experience..just ruined.
September 15, 2013
Rated 1 out of 5 by Cheryl Hotel needs to help customers
We didn't have a bathroom door. I told the evening after we checked in and was told that some rooms don't have them. I also told the desk that we didn't have shampoo in our shower. Nothing was done and nothing was recorded until I checked out and complained again.
April 21, 2013
Rated 2 out of 5 by bill7649 Not up to typical aloft standards
Not a bad hotel, just not up to standards. The room phone did not work, the reception staff was disinterested and not helpful, and overall this property shows some wear. The room was clean and comfortable, but the overall impression was not great
January 19, 2014
Rated 2 out of 5 by Chris4545 This hotel has few amenities
The hotel concept is nice but the pool was too small to be accommodating, there is no complimentary breakfast and the bar area tiny. The bar closes at 11:00pm and the ATM machine was out of order both days. One of the guests left a dog unattended in a room!
June 17, 2013
Rated 3 out of 5 by MM14 Borderline, But Still Ok
It appears to me after numerous stays that the hotel is starting to suffer from wear and tear, but not to large extent. The staff does a great job of trying to keep things looking good so I will still stay; however, I will continue to monitor things.
October 31, 2013
Rated 2 out of 5 by Devon51 Noisy
I stayed at this hotel in the past as my in town getaway from the drama. But not this time, when I checked in, I went to the SPG line and I was not greeted nor handled like a SPG guest and I had to wait, which was rude because there were two staff at the front counter. I stayed in room 509, the room was clean and nice but I had a loud neighbor, I called the front desk to let them know and asked if I could be moved but the hotel was full. That was fine it was just that I had to call 5 times, and it wasnt until the last day on the last hour that a maintence crew member went to the room and asked them to be quiet, and if they continued they would have to leave. This is below the sheratons standard. I'm not happy about it, and I'd really like if someone looked into the quality of the hotel. Oh and last thing, breakfast bar...food is terrible. Upon check out I was not greeted with a smile only a blank stare no how was you're stay, checking out? May I help you...just a blank stare. This hotel has to get it together again...its turning gh***o.
February 20, 2013
Rated 5 out of 5 by TheAfrican66 Awesome staff
Was quite pleased and pleasantly amazed at the speed and courtesy with which my needs/requests were addressed.
I wish there was a proper restaurant on site or at least a free continental breakfast. That would make this hotel even more attractive.
June 30, 2013
Rated 2 out of 5 by alleneas never again
my first time experience was negative:
1. was not allow to pay $50 security deposit in cash
2. there were no drawers to keep clothing
3. not enough space to hang clothes
4. had to go to the lobby for ice
1. the beds were very comfortable
October 28, 2013
Rated 3 out of 5 by travel3104 averagestay
like the concept of Aloft and have styaed at 2 in the last 2 weeks. BWI location was average. the room did not seem extremely clean. Appeared dated and worn. there was no coffee, and no additional toilet paper.
the staff was however terrific.
July 25, 2013
Rated 1 out of 5 by Tanyatray Dirty
Check in on the 4th of July and the 1st roomed they gave me smelt musky. The second room had hair in the sheets, the 3rd room carpet had brown spots and bathroom was dirty, the 4th room had stains on the sheets. I would never go there again.
July 5, 2012
Rated 4 out of 5 by Dent Simple, Stylish, Clean
Great pillows, comfy bed, convenient desk with plenty of outlets right on the desk. Nice entertainment and a comfortable lobby to meet people in.
The consistency from aloft to aloft is also impressive. You know what your are going to get.
May 9, 2013
Rated 4 out of 5 by Gold198 Hotel has friendly staff!
Best experience with the staff at a starwood hotel. They were extremely welcoming to my pet and accommodating in every way! Rooms were very modern and bedding was nice. Negatives were that the TV was not HD and the room had a strange odor.
April 8, 2013
Rated 5 out of 5 by JerseyVisitors Awesome Location and Experience
From the time my family checked in til check out the staff was warm, friendly, and helpful. Room was exceptionally clean and the lobby/pool brought fun for my kids in the evening. We look forward to another awesome stay in the future!
September 12, 2012
Rated 5 out of 5 by Curley this hotel has great features
Atmosphere was welcoming. The appearance was different from what I am use to but it was a pleasant change. I felt like I was in a new error hotel and because it was different I wanted to explore more. Would love to stay there again.
March 17, 2013
Rated 4 out of 5 by TLS0205 Trendy but comfy
Comfy, but not my style. The decor seemed be trendy and designed to appeal to a 20-something crowd. Nonetheless, I got a good night's sleep. When we went to check out in the morning (early a.m.), no one was at the front desk.
December 2, 2013
Rated 5 out of 5 by JGNC Great Staff and Very Clean
The staff at this hotel is wonderful. Everyone is very attentive and made me feel at home. The staff seems to enjoy what they do and it shows. In addition to the great people, this location is very clean and well maintained.
July 27, 2013
Rated 1 out of 5 by Lely Disappointed
I want to start by saying that Jasmine, at the check in desk, was the best thing about this hotel. She was very helpful and the shuttle employees, were so sweet and nice. I had a couple of issues with this hotel however, that will make me not recommend it to anyone. First, we were accidentally charged an additional $64.30 for no reason. It was a mistake, and I had to contact Claire-the supervisor, to fix. Second, the staff was playing pool while guests were waiting their turn-and they continued playing! It's incredibly unprofessional for employees in uniform to play pool in front of guests, and then to continue playing even though they could obviously see we were waiting for our turn. Thirdly, the pool stunk of chlorine that none of us got in. Fourthly, we had to replace the batteries on the control because they were old and didn't really work. Most of the staff was awesome, but my experience there was unnecessary-especially for the price. I am disappointed because the hotel is beautiful, and I had higher expectations but even though I complained to the supervisor, Claire, not much more was done to regain my confidence as a customer.
March 12, 2014
Rated 4 out of 5 by Jackina Modern and unique hotel experience
Everything was very good with the exception that we did not get our wake up call we had arranged the night before.
March 27, 2014
Rated 4 out of 5 by smashup Saved my Kindle Fire
I had a very early flight at about 6am. As I woke up to my slumber, I forgot my Kindle Fire. I called the staff and they noted my address. A couple of weeks later, I got my Kindle Fire back. Thank you Aloft BWI!
December 11, 2013
Rated 2 out of 5 by howard11 Tthis Hotel need a staff over haul!!!
The common areas were very dirty
I heard a lot of complaints will I was down in the lobby for a very short time!
No common areas were vacuumed elevators dirty all lobby areas very dusty
4 LARGE TV's in lobby no working
April 22, 2013
Rated 4 out of 5 by MM14 Location Is Great, Facilities are Nice
This is the second time I have stayed here and I really enjoy the location being so close to the Amtrak Station and the Airport.
Decent workout facilities and staff was friendly to me. All in all an excellent value.
August 22, 2012
Rated 2 out of 5 by ginny63 The room was a disapointment
I was surprised to see mold and mildew along the top of one wall. The carpet was stained and the bathroom door would not stay shut. When we looked at the pool the water was cloudy. I would not recommend this hotel.
July 28, 2013
Rated 4 out of 5 by Meadowlark Good, basic lodging.
After check in in went to my room, which had such a striong cigarette smoke odor, I immediately called guest services for a room change. The lady on duty was very apologetic and made an immediate change for me.
May 18, 2013