Rated 3 out of 5 by Lindy43 rooms need improvement
I do not like the shower: shower head is too weak and had trouble just washing soap off body; do not like just shower - shower door continued to open means it was not hung evenly; mattress was extremely hard and difficult to get comfortable for sleep; staff was extremely friendly but they obviously cannot do anything regarding a 'weak shower head' nor the hardness of the mattresses
October 12, 2014
Rated 4 out of 5 by Steven1957 Great airport location
Staff is responsive. Excellent airport location. Good shuttle service.
October 2, 2014
Rated 1 out of 5 by CatarinaF AWFUL AWFUL AWFUL
This was the most atrocious hotel experience. Our bathroom did not have a door. After calling down to the front desk, the woman responded with a curt, 'Ill send someone right up.' After an hour of waiting, no one showed up, and as we had dinner plans, we left hoping the issue would be resolved upon our arrival. We get back, and not only is the toilet clogged, but still no door. We called down again, just to have the man at the front desk act surprised and bewildered at our lack of door. 'I will tell the manager in the morning,' he said. This clearly never happened. When checking out, we briefed the woman at the front desk of our problems- she gave us some half-assed story about ordering the wrong doors from China and the shipping being the reason why there were no doors yet. Absolute lie.
Do yourself a favor and find another hotel to stay at.
September 24, 2014
Rated 5 out of 5 by Lins30th Two disappointments | One security repair
I was disappointed I couldn't use any of my Starpoints for our four night stay.. That's never happened before. We incurred over $500 we weren't expecting for our wonderful 200 Anniversary of the Star Spangled Banner Celebration in Baltimore.
Secondly, I suggest an additional hanging bar for clothes over in the niche where you store the ironing board. We had formal clothing and no wear to hang them. Ending up using doorways. Over by the ironing board - total waste of space.
Also our room's entry door stuck, stuck, stuck. And when you pulled to close it, you had to do so really hard. I think alot of people would have just walked off thinking door closed on it's own., as I saw other guests doing so. Not the case.with this room, I think our room number was #217.
I love my Starwood membership and quality of hoteliers offered. Susan McLane, St Joseph, IL
P.S. I'd recommend this hotel for business travelers.
September 18, 2014
Rated 4 out of 5 by nonsense We love this hotel
Our only problem is the terrible coffee in the lobby and the rooms. it is bitter and distasteful I could not drink it, plus the creamer on the first day was spoiled.
Other than that, we love this hotel. It is near the airport and a Starwood property!
September 16, 2014
Rated 4 out of 5 by Jenn67 Convenient
Close to airport with convenient shuttle service anywhere within 3 miles
September 15, 2014
Rated 5 out of 5 by Genevieve816 Great Exprience
This hotel is beautiful,. The staff is very helpful and pleasant.
September 15, 2014
Rated 5 out of 5 by skypilot2 Like the Style
European styling. I like it. Nice place
September 10, 2014
Rated 1 out of 5 by VKR1977 Worst Starwood Experience. Ever!
This is hotel does not reflect the Starwoods experience that I have become a loyal brand member of. Upon checking in, the staff member seemed unpleasant and this was evidenced by his curt verbal responses and nonchalant behavior that rooms were not ready at 2pm. He could care less. After waiting 1.5-hours for a room, I entered a space and was repulsed by the odor. The linens on the beds were stained and the sweat drenched odor revealed that they had not been changed for an extended period. My call to the front desk proved fruitless as no one seemed able to identify another room, change the linens or offer any satisfactory explanation for the room's state. While the hotel offers a shuttle, the driver seemed more anxious to return to transport his colleagues rather than safely transport guests. When I shared my concerns at check out, the front desk attendant suggested that I would be contacted. Given that this has not happened to date, I can only hope that the linens are being properly washed, staff are being retrained and serious consideration is being given to how to improve the overall guest experience.
September 6, 2014
Rated 4 out of 5 by TL62 Good location for BWI
Arrival was less than stellar. First communication was license and payment. Seems as if I was being issued a ticket. Same response for the guests behind me as she barked the same instructions over me to them. Could use some refresher training.
September 3, 2014
Rated 4 out of 5 by cgard Baltimore Aloft
Free transportation to and from airport as well as to the train that takes you into the city. Overall nice hotel, but room was lacking soap upon arrival - staff responded quickly. Good array of food choices for purchase in lobby, but no complimentary breakfast. Overall nice hotel but was disappointed as Aloft in Denver was overall nicer
August 23, 2014
Rated 5 out of 5 by Oriole very comfortable accommodations.
Very comfortable beds. The room had all the necessary amenities.
August 18, 2014
Rated 4 out of 5 by spike07 People here are friendly
Rooms need work, housekeeping needs to focus on the details
August 16, 2014
Rated 2 out of 5 by ccshu702 Not what I expected
Well I just returned home from deployment and expected this lush hotel that met all my needs. First off I came in later than expected and when I went to the bar to eat all they had was fries and crab cakes, my only saving grace was the cold bar. Surprisingly, they do not offer room service and the room did not have a refrigerator or a microwave. On a plus side the hotel was close to the airport, the transportation is free, the bed was amazing and they have body wash if you forget yours. Due to time restraints I wasn't able to experience Baltimore to the fullest but if your going to be in town for a while I would choose another hotel.
August 14, 2014
Rated 5 out of 5 by JVes Amazing value!
I enjoyed my recent stay at Aloft BWI. The room was stylish and comfortable, and the staff very pleasant. There was, in particular, a gentleman from the front desk who handled a "situation" which arose, and did so with incredible professionalism and grace. A very pleasant hotel experience!
August 12, 2014
Rated 4 out of 5 by KJ0423 Dog across the Hall
I love the Aloft hotels and this one was no exception except for the inconsiderate person who left their dog in the room barking and clawing on the door until 1 am.
If a hotel is going to allow petts they should be in a seperate part of the hotel, because honestly, I do not want to stay in a room where a pet was prior to my stay.
August 12, 2014
Rated 4 out of 5 by Queen10 Great Airport Title
We booked the Aloft for the night before our flight to Jamaica and were pleased with the proximity to the airport. They don't allow you to park your car while you are gone, but they do provide a shuttle to/from the airport. The room was designed to suit the current trends and was well laid out with all the conveniences such as a coffee/tea maker, a good, strong shower, wide-screen TV, etc. The bed was very nice - enjoyed a good night's sleep before getting up the next day to go to the airport.
I didn't know there would be no restaurant, but they do have a good snack bar adjacent to the lobby stocked with drinks and munchies and continental breakfast for the mornings. The nearest restaurant is only 2 blocks away.
August 6, 2014
Rated 4 out of 5 by Christoph Airport shuttle troubles...
A fine stay in general but some confusion with the shuttle pick up location at the airport caused a 45 min delay…but staff tried hard to make up for the inconvenience.
August 5, 2014
Rated 2 out of 5 by coryt5000 Loud Outside Area
Everything about the Hotel was fine. However the outdoor patio was being used until pas 2 am by people drinking. The noise carried up sides of hotel and right into our room. We phoned front desk 3 times asking them to close patio, but nothing happened despite them saying they would handle it. Would Suggest requesting room away from this patio if you stay here.
Hotel should have a closing time for the outdoor patio and instruct the front desk staff to enforce it.
August 4, 2014
Rated 4 out of 5 by LoveCows Food needs improvement
The bar needs food making capabilities. I've never been to an Aloft where the food is the same as what's sold in the hotel store - except with a considerable markup. The bartender actively encouraged me to eat offsite. Obviously this is inconvenient and a really bad business model. What happened to the sliders and other neat-o bar food that I've had at other Aloft hotels?
August 3, 2014
Rated 3 out of 5 by 4henry4 Convenient
Hotel is very convenient to the BWI. The shuttle service was on time. Only issues - rooms are sadly worn. Another light source is needed - such as a floor lamp - something more subdued.
July 30, 2014
Rated 2 out of 5 by Dee3 No Food No Water
The only thing that was positive during this stay, was that the manager on duty personally took my grandson and me to the airport so that we could catch the regional bus we needed on time. He did the right thing! And we made the bus at the time we wanted because of him.
July 29, 2014
Rated 5 out of 5 by Kim720 The Absolute Best
I Love This Place! From the decor, too the wonderful customer service, too the peace & quiet. This was definitely a great choice for our romantic getaway. My Honey & I relaxed the entire weekend. Keep up the great work. I look forward to my next stay.
July 28, 2014
Rated 5 out of 5 by NattyG Great staff!
The staff at this hotel is superb! The afternoon of July 11, 2014 between the hours of 1200-1330, I left some medication in the hotel refridgerator. I contacted the hotel and they were able to send it with the next van driver. Unfortunately I do not know their names but hopefully with the date and time provided you will be able to recognize those individuals for the legendary service they provided. They treated me like family. They were compassionate, empathetic, eager, and worked together to expeditiously offer their assistance. I would not have been able to retrieve my medication and make the flight I was booked on if it had not been for their efforts. Thank you!!!
July 23, 2014
Rated 2 out of 5 by Langstonj Epic Failure x3
The hotel is less than 10 minutes away from BWI Airport. The hotel décor and furnishing are scuffed and in disarray. I think its probably time for an update. Staffing levels are at the bare minimum and need to improve. The staff who were there are great but are in need of resources to take care of their guest appropriately. Parking is free and there are restaurants within five minutes of the hotel. Free shuttle service to not only the airport but to local businesses.
July 21, 2014
Rated 5 out of 5 by MycleJ Good times
The hotel was very nice as was the workers I encountered every day. They made things much nicer.
July 21, 2014
Rated 5 out of 5 by TrueRider Carmichael/McClellan's Family Reunion
We were first timers and we all had a great time. The venue was clean and very welcoming.
July 21, 2014
Rated 2 out of 5 by PGaz Leaves something to be desired
I had stayed in an Aloft in Bogota, Colombia and it too was pretty bad. My second trip, to Colombia I stayed somewhere else. The Aloft BWI, although the staff was very friendly, actually told me that they were out of food. I checked in early evening and was to meet a business associate for drinks and light dinner. I knew they didn't have a full restaurant but thought appetizers would suffice. However, the bartender said they were out of food when we got ready to order! It was raining horribly and we didn't want to walk to another facility so we were stuck. The bartender was trying to server drinks AND prepare food (when they had food) and we often had to wait to have our drinks refreshed. He obviously wasn't happy with his job since he offered to come to work for me. He complained constantly and told one patron he was late getting back with his drink because he was trying to get the bleeding stopped. He had a glove on his right hand and said he had cut himself. I could go on but there is really no point. Just stay somewhere else. There is a Sheraton right next door. They may have problems as well, I don't know but what have you got to lose. I bet they have food.
July 17, 2014
Rated 4 out of 5 by Bonnie123 Overall a good experience
Hotel front desk staff and shuttle drivers provided exceptional service! The young lady working front desk was great to work with and remember us the next day during check out. I wish I could remember her name.
The male bartender working the night I stayed provided inferior service. Not only to us but to everyone in the bar. It was so bad all of us who where strangers had a nice lively conversation about it. Beyond the lack of service he appeared checked out and had trouble understanding and remembering the task he was focused on. Given his demeanor I suspect he was also partaking in the beverages he was serving. I recommend management keep an eye on him.
July 16, 2014
Rated 2 out of 5 by GotFastballDude Where do I start?
1. In the evening, only 3 food items were available at the bar/lounge - chicken fingers, egg rolls, and French fries.
2. The bartender "cleaned" a beer glass for me by putting it into soapy water for 1 second and rinsing it in another sink of clear water. He never even dried the glass and I noticed a lipstick stain on it when he began pouring the draft peer into it. At that point, I requested a bottled beer.
3. When we arrived and called for a pickup at the airport via their shuttle, the front desk clerk seemed very unfamiliar with the airport. After waiting a while, we called again and got a different representative who finally knew about the airport. We were picked up about 5 minutes later, but it was about a 25 minute wait in all.
4. On Friday, the pool was closed all day until 5 pm. The staff said it was due to a local ordinance.
5. We had two lights out in our room, but they never got fixed despite 2 notes in the room and a personal visit to the front desk to ask them to be fixed.
6. They do not have ice machines, but offer a freezer with bagged ice in it. The ice is placed in very flimsy plastic bags that leak very easily.
7. When we were leaving, they said it would be a 30-minute wait for the airport shuttle. We walked to the hotel across the street and got on their shuttle in 2 to 3 minutes.
8. I got a breakfast package, which ended up being vouchers for $10 each to use at any time. However, you had to use the exact amount of the voucher or you sacrificed the difference. In other words, you could not use $6 worth of a voucher and get a voucher back for $4. If you purchased anything, it was $10 or bust. Kind of odd.
9. Staff was nice, but very unprofessional. When we checked in, two of the 3 clerks at the front desk were eating a Domino's pizza at the front desk. I have never seen that in all my travels anywhere in the world.
July 15, 2014