Rated 1 out of 5 by tuck Horrible Service Experience
This was the worst experience I have had at a starwood hotel. The person at the front desk was horrible at customer service and should not be working there. When I checked in my reservation had been taken by someone else and the front desk attendent pushed me off and I had to wait for about 30 min until I got my room. I arrived at midnight by the way. The next morning when checking out the same attandent basically ignored me and continued his conversation with another coworker until I spoke up. I will not be recommending this hotel to anyone and will definitely never stay here again.
May 15, 2013
Rated 1 out of 5 by MrsJ dirty
After moving from the first room I was in I found the second room wasn't much better. The first room had hair all over the bathroom floor. The sliding bathroom door was broken and felt like it could fall on top of me at any moment. The second room wasn't much better. There was a peanut on the floor by the bed (indicating the floors were probably not throughly vacuumed if they were vacuumed at all) and the desk chair looked as though it hadn't even been wiped down since opening day. The music throughout the common areas was so loud I couldn't hear an important phone call I was on and when stepping outside (in the rain) it wasn't any better, still just as loud if not louder. This was my first stay at an Aloft Hotel and will be my last.
May 13, 2013
Rated 5 out of 5 by Ashbash25 Cool stay...
I booked the room this weekend for me and my daughter to celebrate Mother's Day. The original room I was in, the tv didn't work. I called twice and reported to front desk. From I'll say 10 to almost 12 we waited and no one ever came. I called a third time and we were moved to another room.
The other room was fine. Aside from the stains on the floor that were already there before I checked in. I enjoyed my stay as ways
May 14, 2013
Rated 3 out of 5 by CSH43 Better BWI Starwood Alternatives
Overall a nothing special Friday night stay at a somewhat new property (4 years I was told by the front desk) that already looks like it needs room renovations as the couch was stained, the walls scratched and the linens rumbled. Shuttle is helpful and the little gym was fine. The food court concept is unique.
May 13, 2013
Rated 4 out of 5 by Dent Simple, Stylish, Clean
Great pillows, comfy bed, convenient desk with plenty of outlets right on the desk. Nice entertainment and a comfortable lobby to meet people in.
The consistency from aloft to aloft is also impressive. You know what your are going to get.
May 9, 2013
Rated 1 out of 5 by Smithy64 Needs a better cleaning staff
Room did not have enough towels and was not clean. Felt uncomfortable that the sheets may not have been changed.
May 8, 2013
Rated 2 out of 5 by Jkay Room not cleaned
I normally love Aloft hotels, but my family had a particularly negative experience this time. We were driving through (my wife and I with a two year old and a four year old), and we wanted a good place to stay for a night. We arrived close to midnight, and the kids were already asleep in the car. When we got to the room, we noticed some weird things like the bathroom had no soap and the toilet was not flushed (and it was not empty either). We then noticed that there were no towels, and there was hair all over the pillows. They switched our room, and our new room had no soap either (just the shower gel in the shower).
The spg amenity of a $10 food voucher was a nice touch for breakfast food though.
April 29, 2013
Rated 4 out of 5 by raslease dofferent but functional
Front desk was too busy, just one person to check in and out and answer phones. Internet was difficult to connect up with, had to try at lease 4 to 5 times each time.
May 4, 2013