Rated 5 out of 5 Great staff!
The staff at this hotel is superb! The afternoon of July 11, 2014 between the hours of 1200-1330, I left some medication in the hotel refridgerator. I contacted the hotel and they were able to send it with the next van driver. Unfortunately I do not know their names but hopefully with the date and time provided you will be able to recognize those individuals for the legendary service they provided. They treated me like family. They were compassionate, empathetic, eager, and worked together to expeditiously offer their assistance. I would not have been able to retrieve my medication and make the flight I was booked on if it had not been for their efforts. Thank you!!!
July 23, 2014
Rated 4 out of 5 by Bonnie123 Overall a good experience
Hotel front desk staff and shuttle drivers provided exceptional service! The young lady working front desk was great to work with and remember us the next day during check out. I wish I could remember her name.
The male bartender working the night I stayed provided inferior service. Not only to us but to everyone in the bar. It was so bad all of us who where strangers had a nice lively conversation about it. Beyond the lack of service he appeared checked out and had trouble understanding and remembering the task he was focused on. Given his demeanor I suspect he was also partaking in the beverages he was serving. I recommend management keep an eye on him.
July 16, 2014
Rated 2 out of 5 by Langstonj Epic Failure x3
The hotel is less than 10 minutes away from BWI Airport. The hotel décor and furnishing are scuffed and in disarray. I think its probably time for an update. Staffing levels are at the bare minimum and need to improve. The staff who were there are great but are in need of resources to take care of their guest appropriately. Parking is free and there are restaurants within five minutes of the hotel. Free shuttle service to not only the airport but to local businesses.
July 21, 2014
Rated 5 out of 5 by MycleJ Good times
The hotel was very nice as was the workers I encountered every day. They made things much nicer.
July 21, 2014
Rated 5 out of 5 by TrueRider Carmichael/McClellan's Family Reunion
We were first timers and we all had a great time. The venue was clean and very welcoming.
July 21, 2014
Rated 3 out of 5 by IntegrativeDocSF Great staff and space; terrible maintenance
The staff was wonderful and the space itself really nice. However, the room (#224) was in awful condition. The carpeting had multiple large burns, a couple of which burned clear through to the liner below the carpet. Also, paint was peeling from the ceiling in the sink area near fixtures and the desk lamp did not work. It was great to stay as I was stranded from a flight at BWI but I would want something more well maintained for a pleasure visit. I did appreciate the amenities as I have at other A Loft hotels, which is why I chose it this trip when my flight was cancelled.
July 12, 2014
Rated 2 out of 5 by PGaz Leaves something to be desired
I had stayed in an Aloft in Bogota, Colombia and it too was pretty bad. My second trip, to Colombia I stayed somewhere else. The Aloft BWI, although the staff was very friendly, actually told me that they were out of food. I checked in early evening and was to meet a business associate for drinks and light dinner. I knew they didn't have a full restaurant but thought appetizers would suffice. However, the bartender said they were out of food when we got ready to order! It was raining horribly and we didn't want to walk to another facility so we were stuck. The bartender was trying to server drinks AND prepare food (when they had food) and we often had to wait to have our drinks refreshed. He obviously wasn't happy with his job since he offered to come to work for me. He complained constantly and told one patron he was late getting back with his drink because he was trying to get the bleeding stopped. He had a glove on his right hand and said he had cut himself. I could go on but there is really no point. Just stay somewhere else. There is a Sheraton right next door. They may have problems as well, I don't know but what have you got to lose. I bet they have food.
July 17, 2014
Rated 3 out of 5 by JMKI Disappointing checkout
I enjoy the trnediness of the aloft hotels but the stay at this particular location was disappointing. Though it has the amenities of Aloft, the staff was not helpful or friendly. At checkout I was told flat out that no one could help with my luggage. When I went down to the lobby 5 employees were standing around chatting, When I called the phone rang over 10 times before I had to call again to get an answer.
July 14, 2014