Aloft BWI Baltimore Washington International Airport

  • 1741 West Nursery Road
  • Linthicum,
  • Maryland
  • 21090
  • United States
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Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.4 out of 5 by 383 reviewers.
Rated 2 out of 5 by room ok...slow staff No review just a complaint with my experience January 23, 2016
Rated 1 out of 5 by Might be the worst hotel I've ever stayed in. There were so many things wrong with this hotel that I'll start with the positive things first. I like the modern decor, and the room was decently clean. That's pretty much it. LOBBY. The impression upon walking in was one of chaos. There was too much going on in the lobby. The music made me feel like I was in Forever 21. The reception desk is circular and right by the front door - the shape not only made it confusing where you were supposed to line up, but you can also see all the clutter on the desk surfaces, which made the whole front desk look messy and unprofessional. There was also a stock ticker - why is that even necessary? FRONT DESK STAFF. Provided minimal customer service. There was absolutely NO recognition of SPG membership. Both I and the woman in front of me had the experience of holding out the credit card to the staff person, and then having to withdraw it when he basically ignored it because he was looking at the computer. My Keyless Entry did not work and it was not fixed until I had visited the front desk three times. Although I selected on my phone that I wanted my bill emailed to me, and also told the front desk upon departure, I still haven't gotten my bill. ROOM. Smelled strongly of mildew and/or wet carpet when I walked in. The room itself was fine, but the bathroom was awful. Between the gray-green tile and the dim LED lighting (single bulb), it looked like the kind of bathroom where you'd dispose of a dead body. We were given an accessible bathroom - not sure why - but when I used the shower water literally got everywhere. There was a lake in front of the sink and we had to put a towel down just to use the sink. The sink itself was tiny - smaller than a bar sink - and had no cabinets. It was just an IKEA table basically. Closets had no doors; only a cheap disposable curtain. POOR SUPPLIES. In the morning, we tried to have coffee. There was decaf coffee packets in the room but no regular coffee. There were no stir sticks. OTHER STAFF: We ran into cleaning staff and front desk staff multiple times - no greeting or acknowledgment; behavior was overall unprofessional. For this experience, I paid an exorbitant prepaid rate of $150, not including taxes and fees. Although some of the problems are probably specific to this particular Aloft, the lack of amenities will deter me from staying in any Alofts in future. January 2, 2016
Rated 3 out of 5 by Poor logistics for airport shuttle Hotel airport/train station shuttles don't maintain a proper schedule and consistent pickup location and times. Had I had visibility that the shuttle would not pick me up for >45 minutes, I would have been able to take a taxi to the hotel or walk as hotel is <2 miles from airport, rather than wait outside in the near freezing temperature at 11PM after having flown across the country for 6 hours...POOR experience due to this. December 23, 2015
Rated 3 out of 5 by spg concierge and hotel management failed We specifically asked for 6 am check in-(via the spg concierge line)- from a reservation the night before: we had a redeye sunday the 8th, our reservation for that was confirmed as a king bed; we arrived and despite being a 5 stars svo owner as well as platinum, were told by the night manager because we didnt show and the hotel was almost sold out they GAVE away our room. Needless to say I am very very disappointed in this action. November 13, 2015
Rated 5 out of 5 by Aloft Hotel Rocks Hotel design is unique, did'nt feel like a hotel, more or less like a loft style living, the room was nice and the decor, I have one small request the Pillows was too soft, and the reason for the 4 stars on food beverage is becasue the breakfast bar or snack area was too expensive, I dont think you should pay for breakfast while staying at a hotel, no vending machine for ice,however the front desk was pleased with getting you ice, and what sense in having a mni fridge without a microwave, but my overall stay was great, Love the design of the lobby and room August 4, 2015
Rated 4 out of 5 by This hotel was great in many ways. It is sad that there is not a microwave in the room. July 2, 2015
Rated 1 out of 5 by Nightmare- Stay away The front desk staff at this property were some of the worst I have encountered in the hotel industry. I travel extensivly and the staff at this property were incompetent, They were not able to navigate the computer system nor did not recognize my need to modify my rooms. Subsequenlty I was overcharged despite my best efforts while at the property in communicating the room requirements for my guests. I have spent hours with SPG customer service in trying to rectify the mistakes of this staff. The property is not worth the aggravation. June 28, 2015
Rated 1 out of 5 by could have stayed at the airport This was a huge disappointment. Arrived very late. Two staff working the front desk. Upon arrival, no one acknowledged platinum status but non-desk agent was at least friendly; desk agent not. Room was standard Aloft. Carpet stained and dirty. Biggest complaint was TV would not shut off and illuminated light all night. Only there for five hours but lighting kept me awake for most of the time. In the morning, had to ask for Platinum breakfast which was available but just not presented. At check out, told young lady about the light issue. She responded that has happened before. Nothing else was stated nor an apology. Highlight was the made to order breakfast wrap that was delicious. June 26, 2015
  • 2016-02-05 T05:44:48.351-06:00
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