Rated 3 out of 5 by MSHTR1AL Convenient to airport
Stayed here after coming in on a late night flight. Shuttle driver and desk clerk were very professional and friendly. Ground level room facing parking lot. Cleanliness of the room left A LOT to be desired. Mildew in the shower - room was stale smelling (smelled of cigarette smoke although the hotel is 'smoke free'). Also, the condition of the room was disappointing. Carpet fraying, black marks on the walls, bolt on toilet seat broken. I have stayed in Aloft properties in other cities, and never had an unpleasant experience. The staff is the one redeeming quality of this property.
October 22, 2014
Rated 1 out of 5 by curtwmiller Never again
I have been staying at the Aloft hotel for years. Every time my wife and I fly out of BWI, we stay at the Aloft, mainly because of the free parking they offered during out stay. Apparently, the free parking policy changed this past summer, as I found out on October 14. I had booked out stay, as usual, through the website. Every time I have stayed at the Aloft BWI I called in advance just to make sure the free parking policy had not changed. I made the mistake of not calling this time. My bad. When I got there, I was rudely informed that the parking policy had changed "this past summer" because the hotel was now "under new management". Amazing since the hotel seems to still be under SPG/Starwood Hotels. Anyway, the woman at the front desk told me I had to pay an additional $8 per night to park my car. I almost fell over. I told her it wasn't like it was the Hilton, which apparently is also owned by the same company? Anyway, after much arguing, she still charged me an additional $30 to park my car there for the week. No where on the website does it say parking is an extra charge, and I could not find anywhere that it said the parking policy had changed. We had just stayed there in April of this year when we flew out of BWI to go to Vegas. To add insult to injury, when we got to our room, there was no refrigerator, only an empty space where the fridge goes. I needed ice for a soda, so I had to go to the lobby and fetch my own little bag of ice because there are no ice machines either. On my way to get ice, I spoke to several people on the elevator who all told me they did not pay extra for parking. What a sham! Apparently I shouldn't have said anything because they don't even give you a placard for your card. They have no idea who paid and who didn't pay. When I got up the next day to check out, the man at the front desk told me he wouldn't have charged me the extra parking fee, but said now it was "too late" to refund my money because I was literally getting on the shuttle for our international flight. If that didn't add insult to injury! I am so upset about this experience. Everywhere these hotels and resorts nickle and time poor folks out of their hard-earned money. I would really like a refund of the parking charge but can't seem to get in touch with anyone from the hotel staff.
October 23, 2014
Rated 4 out of 5 by JH217 Nice Hotel, but accessible rooms not huge
We picked this hotel for the indoor pool and the proximity to the airport. Both of these things met our expectations. The only issue I had was the size of the handicap accessible room that I requested. My son is in wheelchair and the accessible room we had was so small that he could not turn around in the room at all.
October 20, 2014
Rated 4 out of 5 by Deb1004 Regarding Staff
The Aloft is our favorite hotel. We do get a ways to Winchester Va all the time.
I had to pick my daughter up at BWI on a Sunday 12th and I stayed the night on Saturday Reg No# 20868068 - 2836432
-1st I made reserved the room week or so ahead.
we get a room on the bottom floor with a view of a parking lot. :( Asking the check in clerk for a better room. She could of been a little nicer. It make me want to walk out! The hotel in Winchester Va Staff was a lot nicer. Your staff was nice! But the girl that cked me in made me feel very uncomfortable. This was my 1st expressions of your hotel.
This girl was black lady with long dreadlocks.
also I talked to the same girl over the phone for early check in and she also made me feel uncomfortable. People like this should not work in public. I even expressed my concern to a very nice girl later that night at the front desk. Short hair "Adorable Soul"
Over all we love your hotel but hope in the future. The staff would be nicer to the customers.
October 20, 2014
Rated 5 out of 5 by Moe9 Excellent
I really enjoyed myself stay here. I got a good nights rest. The staff was great.
October 17, 2014
Rated 3 out of 5 by Lindy43 rooms need improvement
I do not like the shower: shower head is too weak and had trouble just washing soap off body; do not like just shower - shower door continued to open means it was not hung evenly; mattress was extremely hard and difficult to get comfortable for sleep; staff was extremely friendly but they obviously cannot do anything regarding a 'weak shower head' nor the hardness of the mattresses
October 12, 2014
Rated 4 out of 5 by Steven1957 Great airport location
Staff is responsive. Excellent airport location. Good shuttle service.
October 2, 2014
Rated 1 out of 5 by Manju Hotel did not meet my expectations
I recently stayed at the Aloft Baltimore Airport Hotel and I am deeply disappointed in the service and condition of this hotel. Below is a list of issues/challenges experienced during my stay.
1.) When I booked my reservations I had requested to be on a higher floor if possible. Of the 12 floors I was placed on floor #3.
2.) Hotel towels were extremely dirty and stained.
3.) Painting chipping on my bedroom wall.
4.) The tiled floor in the bathroom was filthy with stains.
5.) Shower was nasty with stains on the wall.
6.) Sheets were stained.
7.) Overnight front desk staff was extremely rude and unprofessional. When I tried to purchase snacks that night it took her 20 minutes to figure out pricing and get me checked out. I wanted to pay with cash and or credit card but because she was untrained and couldn't figure out the cash register she said she would bill it to my room. Mind you it took her 30 minutes of me standing patiently while she tried to figure out what to do and finally after standing there 30 minutes she stated that she would bill it to my room. Each encounter with the front desk clerk made me more and more frustrated - she was very rude and acted if though guest were irritating her anytime we asked a question. She seemed to not know simple questions like where is the business center or computer area,
8.) Staff complaining about having to work in front of guest - very unprofessional.
I made my decision to stay at this Aloft location due to a recent stay I had at the Rogers, AR location. Hopefully you can take this feedback for an opportunity to improve this hotel.
April 22, 2012