Rated 4 out of 5 by barbara21601 good hotel hard beds
really liked this hotel, room was lovely but beds are rock hard. i suggest you use memory foam mattress toppers to make the mattress more comfy. did not sleep well so for that reason i probably will not return unless there is a bed solution. too bad cus we liked the convenience of leaving our car while we traveled on a cruise. staff was friendly and helpful
November 22, 2014
Rated 3 out of 5 by Ruth00 Appeared Unkept
We stayed this past wednesday night 11/12. I liked the decor and the guest service staff were friendly. However the hotel appeared to be a bit unkept. The hallway to our room was very dirty and needed to be vacuumed. Our beds had hair in them. The mattress were just ok. We got in very late around 9:30/10pm and had to get up at 4am to catch an early flight so we didnt have the energy to complain, dont complain much anyways, I try to be grateful. Due to our time constraint didnt have a chance to use any facilities or look around. Checked in, went to bed, woke up and checked out. The hotel was quiet and got a peaceful sleep without any disturbance. If it wasnt for the hairy beds and dirty appearance of floors I would recommend.
November 17, 2014
Rated 5 out of 5 by Larry57c Park and Fly
Found this hotel handy to the airport and very reasonable to stay one night park our car for the week and fly out in the early morning.
November 16, 2014
Rated 1 out of 5 by Thomas456 worst staff
this hotel has worst staff, supposed aloft is a nice hotel. But the asian staff at check in counter is very rude and showing a very negative attitude, I am not racial discrimination, I am Asian too, but just help for Aloft to follow up, coz beside her, other staff are OK. I stayed in Hotels for more than 90 days a year for job reason, she is the worst that I have been experienced.
October 31, 2014
Rated 5 out of 5 by Cathy24 comfort and cleanliness
great room @ a great price. Bed was comfortable and room was spotless! Just what I LOVE!! Cathy from PA
November 13, 2014
Rated 4 out of 5 by KarensFamily Very prompt shuttle service.
We were very pleased with the prompt service both to and from the airport. The hotel was only a 5 minute ride to the airport and when we returned to shuttle was at the exit to pick us up immediately upon our return. We will definately stay again when flying out of BWI. Great and courteous service.
November 10, 2014
Rated 5 out of 5 by BWI22 Excellent Choice
The staff was all so very courteous and attentive. Everyone said hello and was very nice and immediately handled our requests. The room was clean and ready early as we requested. I only recommend the bar be open before 5 pm as im sure you have guests like myself that would like to enjoy after a long flight and more food selection and choices. Other then that excellent hotel and the staff is amazing!
November 4, 2014
Rated 3 out of 5 by MSHTR1AL Convenient to airport
Stayed here after coming in on a late night flight. Shuttle driver and desk clerk were very professional and friendly. Ground level room facing parking lot. Cleanliness of the room left A LOT to be desired. Mildew in the shower - room was stale smelling (smelled of cigarette smoke although the hotel is 'smoke free'). Also, the condition of the room was disappointing. Carpet fraying, black marks on the walls, bolt on toilet seat broken. I have stayed in Aloft properties in other cities, and never had an unpleasant experience. The staff is the one redeeming quality of this property.
October 22, 2014