Rated 3.5 out of 5 by 349
Rated 3 out of 5 by MSHTR1AL Convenient to airport
Stayed here after coming in on a late night flight. Shuttle driver and desk clerk were very professional and friendly. Ground level room facing parking lot. Cleanliness of the room left A LOT to be desired. Mildew in the shower - room was stale smelling (smelled of cigarette smoke although the hotel is 'smoke free'). Also, the condition of the room was disappointing. Carpet fraying, black marks on the walls, bolt on toilet seat broken. I have stayed in Aloft properties in other cities, and never had an unpleasant experience. The staff is the one redeeming quality of this property.
October 22, 2014
Rated 4 out of 5 by JH217 Nice Hotel, but accessible rooms not huge
We picked this hotel for the indoor pool and the proximity to the airport. Both of these things met our expectations. The only issue I had was the size of the handicap accessible room that I requested. My son is in wheelchair and the accessible room we had was so small that he could not turn around in the room at all.
October 20, 2014
Rated 4 out of 5 by Deb1004 Regarding Staff
The Aloft is our favorite hotel. We do get a ways to Winchester Va all the time.
I had to pick my daughter up at BWI on a Sunday 12th and I stayed the night on Saturday Reg No# 20868068 - 2836432
-1st I made reserved the room week or so ahead.
we get a room on the bottom floor with a view of a parking lot. :( Asking the check in clerk for a better room. She could of been a little nicer. It make me want to walk out! The hotel in Winchester Va Staff was a lot nicer. Your staff was nice! But the girl that cked me in made me feel very uncomfortable. This was my 1st expressions of your hotel.
This girl was black lady with long dreadlocks.
also I talked to the same girl over the phone for early check in and she also made me feel uncomfortable. People like this should not work in public. I even expressed my concern to a very nice girl later that night at the front desk. Short hair "Adorable Soul"
Over all we love your hotel but hope in the future. The staff would be nicer to the customers.
October 20, 2014
Rated 5 out of 5 by Moe9 Excellent
I really enjoyed myself stay here. I got a good nights rest. The staff was great.
October 17, 2014
Rated 3 out of 5 by Lindy43 rooms need improvement
I do not like the shower: shower head is too weak and had trouble just washing soap off body; do not like just shower - shower door continued to open means it was not hung evenly; mattress was extremely hard and difficult to get comfortable for sleep; staff was extremely friendly but they obviously cannot do anything regarding a 'weak shower head' nor the hardness of the mattresses
October 12, 2014
Rated 4 out of 5 by Steven1957 Great airport location
Staff is responsive. Excellent airport location. Good shuttle service.
October 2, 2014
Rated 1 out of 5 by CatarinaF AWFUL AWFUL AWFUL
This was the most atrocious hotel experience. Our bathroom did not have a door. After calling down to the front desk, the woman responded with a curt, 'Ill send someone right up.' After an hour of waiting, no one showed up, and as we had dinner plans, we left hoping the issue would be resolved upon our arrival. We get back, and not only is the toilet clogged, but still no door. We called down again, just to have the man at the front desk act surprised and bewildered at our lack of door. 'I will tell the manager in the morning,' he said. This clearly never happened. When checking out, we briefed the woman at the front desk of our problems- she gave us some half-assed story about ordering the wrong doors from China and the shipping being the reason why there were no doors yet. Absolute lie.
Do yourself a favor and find another hotel to stay at.
September 24, 2014