Rated 5 out of 5 by Moe9 Excellent
I really enjoyed myself stay here. I got a good nights rest. The staff was great.
October 17, 2014
Rated 3 out of 5 by Lindy43 rooms need improvement
I do not like the shower: shower head is too weak and had trouble just washing soap off body; do not like just shower - shower door continued to open means it was not hung evenly; mattress was extremely hard and difficult to get comfortable for sleep; staff was extremely friendly but they obviously cannot do anything regarding a 'weak shower head' nor the hardness of the mattresses
October 12, 2014
Rated 4 out of 5 by Steven1957 Great airport location
Staff is responsive. Excellent airport location. Good shuttle service.
October 2, 2014
Rated 1 out of 5 by CatarinaF AWFUL AWFUL AWFUL
This was the most atrocious hotel experience. Our bathroom did not have a door. After calling down to the front desk, the woman responded with a curt, 'Ill send someone right up.' After an hour of waiting, no one showed up, and as we had dinner plans, we left hoping the issue would be resolved upon our arrival. We get back, and not only is the toilet clogged, but still no door. We called down again, just to have the man at the front desk act surprised and bewildered at our lack of door. 'I will tell the manager in the morning,' he said. This clearly never happened. When checking out, we briefed the woman at the front desk of our problems- she gave us some half-assed story about ordering the wrong doors from China and the shipping being the reason why there were no doors yet. Absolute lie.
Do yourself a favor and find another hotel to stay at.
September 24, 2014
Rated 1 out of 5 by Manju Hotel did not meet my expectations
I recently stayed at the Aloft Baltimore Airport Hotel and I am deeply disappointed in the service and condition of this hotel. Below is a list of issues/challenges experienced during my stay.
1.) When I booked my reservations I had requested to be on a higher floor if possible. Of the 12 floors I was placed on floor #3.
2.) Hotel towels were extremely dirty and stained.
3.) Painting chipping on my bedroom wall.
4.) The tiled floor in the bathroom was filthy with stains.
5.) Shower was nasty with stains on the wall.
6.) Sheets were stained.
7.) Overnight front desk staff was extremely rude and unprofessional. When I tried to purchase snacks that night it took her 20 minutes to figure out pricing and get me checked out. I wanted to pay with cash and or credit card but because she was untrained and couldn't figure out the cash register she said she would bill it to my room. Mind you it took her 30 minutes of me standing patiently while she tried to figure out what to do and finally after standing there 30 minutes she stated that she would bill it to my room. Each encounter with the front desk clerk made me more and more frustrated - she was very rude and acted if though guest were irritating her anytime we asked a question. She seemed to not know simple questions like where is the business center or computer area,
8.) Staff complaining about having to work in front of guest - very unprofessional.
I made my decision to stay at this Aloft location due to a recent stay I had at the Rogers, AR location. Hopefully you can take this feedback for an opportunity to improve this hotel.
April 22, 2012
Rated 1 out of 5 by jyfort Hotel has POOR customer service
I had a terrible experience at this hotel. The staff was unfriendly. Arrived to my room without any wash clothes, had only one towel in room, I called the front desk/housekeeping for wash clothes and towels and I finally received it an hour later. The following morning I had the same problem and missed my flight due to lack of service. I was totally disappointed with my stay at the Aloft. I will NEVER stay here again.
December 1, 2011
Rated 3 out of 5 by Patsy Carpet dirty
we asked for a quiet room when we made the reservation - we were given a room across from the elevators! Our room also had a connecting door to the next room. Carpet was clearly dirty - nasty. There were MANY hotels to choose from - in all price ranges. We were DISAPPOINTED!
December 14, 2011
Rated 5 out of 5 by Lins30th Two disappointments | One security repair
I was disappointed I couldn't use any of my Starpoints for our four night stay.. That's never happened before. We incurred over $500 we weren't expecting for our wonderful 200 Anniversary of the Star Spangled Banner Celebration in Baltimore.
Secondly, I suggest an additional hanging bar for clothes over in the niche where you store the ironing board. We had formal clothing and no wear to hang them. Ending up using doorways. Over by the ironing board - total waste of space.
Also our room's entry door stuck, stuck, stuck. And when you pulled to close it, you had to do so really hard. I think alot of people would have just walked off thinking door closed on it's own., as I saw other guests doing so. Not the case.with this room, I think our room number was #217.
I love my Starwood membership and quality of hoteliers offered. Susan McLane, St Joseph, IL
P.S. I'd recommend this hotel for business travelers.
September 18, 2014