Rated 4 out of 5 by Debra80 wonderful staff
Just got back this morning, my son and I went for my 50th birthday. Stayed 4 nights. The staff and van drivers where the BEST. Helped with everything we could of wanted. We stayed on the fourth floor so noise was not a problem. Bed comfortable and the TV was huge. The room was a little worn, but that was minor. Also the weight room was great. Also the pool table was a nice feature!
June 29, 2012
Rated 2 out of 5 by HK19 Average Hotel
Hotel is neat and different that others, but not like pictured on website. Bathroom was not much of a bathroom. Small , poorly lit area for shower and toilet, and then sink, counter, mirror is outside that area and not closed in. Shower grout also dirty. Purchased pet package, but didn't receive things listed in package, had to ask about them and then was only handed a small baggy of dog treats....not prepackaged either. Never did get the rest of the stuff, staff acted like they didn't really know what i was talking about. Price for snacks in hotel were outrageous!!!! Microwave is in the common area, so you have to go all the way out there to use it. Room did have a small fridge though, which was nice. Very limited number of channels on the tv also. It was a nice hotel, but no where near great. Won't be staying there again. Also the lobby/common area had no ceiling, you could see all the air ducts!!!!!!
August 8, 2012
Rated 3 out of 5 by Babbzz More fancy than comfort or useful
It is stylish and fancy but not very comfortable or useful as a business traveler. I arrived around 8:30 pm hungry from flying all day and having only eaten airline snacks and a few things I could grab in the airport. There is no restaurant at the hotel. The bar offers bar snacks, but the kitchen was already closed. They do have a kind of mini deli but the refrigerater cases only had yogurt and juice available at that time. Apparently there are salads and sandwiches stocked once a day.
The rooms are modern and fancy but the bed is uncomfortable and the furnishings rather cheap for a SPG hotel.
The wifi was so slow, it was unusable. When I could connect to a webpage, it loaded so slowly, the connection would drop. Very dissapoining.
The front desk staff was very friendly, professional and helpful with issues but unable to solve the problems I encountered because of the hotel lacked the resources I needed.
November 26, 2013
Rated 2 out of 5 by Christina789 highly disappointing compared to other alofts
we booked a handicap "accessible" room but there was no room for wheelchair. supervisor Mallory insisted this was handicap room but it had only buzzer for hearing impaired. floor was not vacuumed. soap dispenser in shower was empty. only 2 big towels in bathroom and no paper and pencil. extra pillow had no case on it. we stay at alofts all the time and normally they are fantastic!
October 7, 2013
Rated 5 out of 5 by CoachFowler Great Overnight Stay
My wife and I stayed overnight here because we had an early flight the next morning. When we arrived the front desk staff were VERY friendly checking us in and helping us get menus to find delivery to the hotel. The rooms were clean and very nice. We also had a few drinks at the bar and while the beer on tap was not the correct temperature and the bartender did not know how to make the drinks correctly, he was VERY friendly and went above and beyond not only to meet our needs but the needs of the other people around the bar. He even stayed open a little later because of some other customers coming up right at closing time. Our checkout was easy and the front desk staff called the shuttle driver back although he had just left to make sure we made it to the airport in time. The shuttle driver was friendly and did a great job as well. A very nice stay...would stay there again and would stay longer if need be.
January 30, 2014
Rated 5 out of 5 by zlzoul Excellent Stay
First stay in Aloft, got a warmed welcome and experienced the nice room, which is simple, quite, an easy atmosphere and got a very comfortable bed! What do you want more than that?
Although it was a free stay using points, still got a coupon to try their cook to order hot and simple breakfast, which tastes good but just a little bit slow.
Chef is a very nice lady by the way. :)
September 22, 2013
Rated 2 out of 5 by BltVisitior 2.5/5 rating
Customer service and shuttle facility at this location are good , however didn't like the hotel as the atmosphere was somber not lively, shower was a big minus, shower heads are really irritating as they have small hole and it really takes time to get a full wash. Carpet color is somber and dull. If it was not for customer service I would have given aloft 1/5 at this location.
December 26, 2013
Rated 5 out of 5 by CD888 Excellent value
The rooms have comfortable beds and clean large showers. I have stayed many times at Aloft and always enjoy a consistently awesome experience. Staff is very friendly and helpful. I choose this hotel if there is one in the area I am visiting because it is the best price, most contemporary and fun place to stay. I was especially happy in Baltimore as it offers free parking too.
July 28, 2013
Rated 5 out of 5 by MartiniMe Very Modern
This was my first stay at an ALoft and I would highly recommend this establishment. I usually struggle with sleeping in hotels but not here! The bed and pillows were heaven. I even enjoyed my walk in shower and stayed in longer due to the great water flow. The best staff interaction I had was with our bartender. She had a great personality and made me my own custom cocktail!
August 26, 2012
Rated 2 out of 5 by PorkChop BWI Soccer Game stay
Staff was very nice and helpful . Not many places to eat late and the ones that are open are not good at all (Chilis's) During our stay one of the elevators was closed for both days and the wait to get up and down was almost 5min at some points! No option to take the stairs which should have been an option with the elevator issues. Hotel is not the cleanest , very worn .
July 30, 2012
Rated 2 out of 5 by Dee3 No Food No Water
The only thing that was positive during this stay, was that the manager on duty personally took my grandson and me to the airport so that we could catch the regional bus we needed on time. He did the right thing! And we made the bus at the time we wanted because of him.
July 29, 2014
Rated 2 out of 5 by Gemma1 No loyalty
Staff is great, management not so! Management does not value returning customers, not intereested in customers returning. They do not value loyalty. Stayed 5-6 times a month, would not provide a discounted rate to work group, said why would they give a discount when they can fill the room at top dollar. I've shared my experience with my work group and more!
May 5, 2014
Rated 4 out of 5 by EFCFLA Nice place to stay
This was my first time staying at this type of property. I was very surprised at the design and amenities. The Staff was outstanding and the food was OK. The only problem I had was the lack of towels and the second night, no bath mat. I almost killed myself coming out of the shower. Making sure that there is a full set of towels in the bathroom shouldn't be a problem.
June 26, 2012
Rated 3 out of 5 by Teo592 Caring staff, but facility needs TLC
This was my fifth Aloft stay, and second stay at the same Aloft. It did not meet my expectations for a Starwood hotel. Comfort and the efforts of the staff were definitely highlights. I enjoyed the lobby area's comfy chairs and the excellent bedding. However, in a one-night stay I saw three obvious faciltiy problems: 1) the soap dispenser in my shower leaked so badly that even after I clearned up the first saucer-sized soap slick on the floor, there was another slick growing in less than an hour. 2) for the second time, this hotel's kitchen was out of action; I had to run across the wind-swept parking lot without a coat to get a hot breakfast from the adjacent hotel. 3) as a combat veteran, I take pride in our nation's flag and it pains me to see one in tatters and still on a flagpole; this hotel's flags all need to be replaced.
Otherwise, I had a great stay. If the hotel addresses these problems, I would come back.
December 23, 2012
Rated 5 out of 5 by noswal Modern and hip with great rooms
Very nice hotel. Clean inside and out. Room was a good size with modern furniture and updated bathroom. May be a little to hip for my grandparents with no grand carpeted staircase or chandelier but that is not what I was looking for. Seemed to have good amenities however I did not have the time to experience them. I would stay here again and would recommend to others.
June 5, 2013
Rated 4 out of 5 by GenieMae A Great Experience
I love aloft hotels. The desk staff is very friendly and make check-in a breeze. I love that they give you the chance to "stay green" by requesting no servicing of your room for as many days as you desire. I stayed for 5 days and did not get service for two. I was traveling alone and didn't require more than the provided 2 sets of towels. I had a King bed and didn't request clean sheets. I slept on one side for 2 days and the other side of the bed for 3 days. It is easy and of no inconvenience at all. For my efforts I was rewarded with extra Starwood points. One problem: The cleaning staff forgot to leave coffee cups, drinking cups and Splenda and water when they did service my room. Also, I don't understand why aloft does not have microwaves in their rooms. But I used the one in the lobby and could get extra cups at their grab n go bar. Otherwise, very good stay. Very close to the airport and restaurants, movie theaters.
September 13, 2013
Rated 3 out of 5 by Nafdm Good place to stay
Hotel was nice and I'd stay there again. The staff was friendly too. Only thing I didn't like is that you can't schedule the van to pick you up and they were very slow - the hotel is 5min away from the airport and it took them 45min to pick me up (it was past 9pm, so I don't think they had too many drives to do). Also, the carpet in the room looked very worn out.
April 12, 2013
Rated 4 out of 5 by Carrollee Disappointed
Was disappointed in the fact that there was no dresser to put my clothes in. Also the tine it took to change a channel on the TV was rediculous. I am 75 years old and if i hadn't had my son with me I don't know how I would have opened the door to my room. The door is so heavy that it took him to open it for me.
July 4, 2014
Rated 2 out of 5 by Marksbmoretrip Baltimore Trip
When I arrived they tried to put me in a room with a double bed , the reservation was for a queen. So I had to wait for a queen size bed to be available. The elevators and the hallways outside the elevators looked like it had not been cleaned in weeks. We awoke on Sunday and left room around 9:30 a.m., only to come back at 1:30 pm and room was still not cleaned.
February 12, 2013
Rated 4 out of 5 front staff
the hotel was very nice, clean and comfortable. It was great that the power lasted and all around us we could hear that many were having such aweful issues. The front staff greeted some customers in a different manner than others. I felt I was being given a hard time some of the times that I asked for assistance, someone else would enter and the mood changed.
November 1, 2012
Rated 2 out of 5 by IsmellBBQ Stayed here a few times, seems to be in decline
I have stayed at the Aloft on West Nursery a few times, but the last two times I have not been pleased with general maintenance and cleaning of the rooms.
Last visit I had a handicapped room that a window had been added between the shower and bedroom, but not trimmed out at all - you could see rough cuts on the wall where the window was put in.
Most recent visit had a few relatively minor but annoying issues.
There was coffee in the room but only decaf - no regular coffee for the in room service.
The shampoo/conditioner dispenser was missing from the shower.
The body wash dispenser was not working properly - it was actually pushing the wash into the back of the unit where it slowly dripped out - making a mess in the shower and not coming out when you were actually hitting the button.
Lastly, the iron was missing. I didn't notice this until I went to iron my shirt the next morning - ended up being slightly wrinkled instead.
June 10, 2013
Rated 5 out of 5 by Kim720 The Absolute Best
I Love This Place! From the decor, too the wonderful customer service, too the peace & quiet. This was definitely a great choice for our romantic getaway. My Honey & I relaxed the entire weekend. Keep up the great work. I look forward to my next stay.
July 28, 2014
Rated 5 out of 5 by Kideye19 This hotel is the best so far
I have been staying at Aloft BWI for the past year now every time I traveled and it only gets better each time. The staff are very friendly and attentive, they ensure that all their guest needs are met and everyone is happy. I will definitely recommend this hotel to everyone because it is family oriented or even if you just want to do a weekend getaway.
August 14, 2012
Rated 2 out of 5 by Melody12 moldy ceiling
I have to say I am disappointed by this experience．I used my starpoints to pay so I don't know whether this is the reason that I got a room with moldy ceiling...I was so tired that night and got to sleep very fast. I didn't notice the ceiling that night. But when I wake up that morning, the first thing I saw was the moldy ceiling...so uncomfortable...
July 18, 2013
Rated 2 out of 5 by sadie42839 Okay hotel but could use improvement
The room was comfy but needed a bit of an update. Housekeeping definitely missed a few things in the cleaning process (no soap in bathroom, shampoo almost empty, Kleenex in peephole, etc). Hotel was quiet downstairs. Fitness room was decent (though Yoga mat should be replaced). All in all, not my first choice for a return stay but not bad either.
July 2, 2013
Rated 2 out of 5 by NavyMan Great staff poor Aloft
This Aloft is by the far the worst SPG hotel I have stayed in. From ceiling leaks in my room, to blood stained sheets in my bed, the hotel falls short of expectation. The lone bright side of the hotel is the staffs willingness to assist and general demenor. The management and ownership is clearly setting the working staff up for failure.
December 17, 2013
Rated 2 out of 5 by capsfan No Key Cards
When we checked in at 2:00 a.m. after a delayed flight we were told that the key card system was not working and that someone would escort us to our room and let us in. No mention of how to get a key card in the morning or if we would even get one was offered.
The room also had huge scratches on the walls and holes all over the carpet.
September 9, 2013
Rated 5 out of 5 by ron21 Aloft BWI Sept 28, 2013
We loved our stay, Hotel very cutting edge. Our only comment was the housekeeping staff - when we returned to the room on Sunday there was no washcloths and the tissues were almost depleted (blue tissue). We asked the front desk and they brought up the tissues and 2 bath towels - not the washcloths. Thus was remedied very quickly.
October 1, 2013
Rated 1 out of 5 by Buttz108 This place will probably kill you
Don't take a hot shower, it will literally cause you 1st degree burns. They need to get their boilers checked as the water from the faucet and shower come out at about 120 degrees at the hottest. The bathroom door was simply missing in addition to the hairdryer, and ironing board.
June 24, 2014
Rated 5 out of 5 by lacrossedad Great Staff
The Aloft staff were extremely helpful. I needed to print something from my iPad before leaving and ran into technical issues. The young lady at the registration desk took charge and got creative to find a solution. I was very grateful and very much appreciate the effort.
June 30, 2014