Rated 3 out of 5 by HTD1 Don't expect SPG Points
I've stayed here 4 times and each time I've had to write SPG to have my stay recognized and have the points added. SPG has given me the stays and points but why the hassle? One time they even listed a $450, 3 night stay as a points redemption. I stay at SPG hotels all the time (platinum) and this is the only hotel that where I've had this issue. As for the hotel, it's a typical Aloft. Nothing special.
January 19, 2015
Rated 2 out of 5 by jtraveler55 Hotel is fine but management is awful
We have stayed at the Aloft in Broomfield over NYE for the last few years and have always enjoyed our stay. That changed completely with our most recent stay with the new management. We were treated extremely poorly and with no respect by the manager, Talha Shabbir. If Talha remains the manager of this hotel we will not be returning.
January 2, 2015
Rated 1 out of 5 by motherofthegroom812 Using this hotel for Bulk Reservations - A MISTAKE
This hotel was recommended by a Wedding Venue to use for our guests. 30 rooms were held. Day after invitations went out our guests were being told rooms were running out - Straightened out that issue. Check in was a mess - not enough Staff - double charged us for a room that was booked by them under a different name - told us it was a No SHOW when all our guests arrived together. Ended up hiring private shuttle service, because their shuttle service was inadequate to get our guest to and from the reception as promised in the package.
Not enough staff. Manager argued with us about room over charge. Will never be guests again.
October 17, 2012
Rated 1 out of 5 by gregemo not impressed at all
seems the kitchen staff dictate when they want to work and or open the kitchen.... Too pissed to remark more....... Bad experience, not recommended, at all.......
December 1, 2014
Rated 1 out of 5 by Emmett All style; no substance
I know the appearances of a hotel matter, but every hotel experience begins and ends with the quality of sleep it provides. In this matter, the Aloft Broomfield has a long ways to go. The beds are hard, the pillows are lumpy, and the air conditioner is not only loud, but it is placed so that it blows directly on the occupant when in the bed. In addition, the design of the room, with its partial dividing wall, open floor plan, and translucent pane of glass separating the shower from the bedroom area means that if someone uses the bathroom during the night, the entire sleeping area is lit up. On a related note, though this is temporary, there are large buildings being built directly across from the hotel, with contruction starting at 7am every day, including Saturdays. When I mentioned this to the staff, I was met with a shrug. This should have been mentioned on the web site, and also when I arrived, and rooms closest to the construction site should have been closed or deeply discounted. All in all, though new, this hotel needs to be shut down and redesigned for guest comfort first, aesthetics second.
July 16, 2012
Rated 3 out of 5 by BlackCloud dissapointed
Stay away from room 529 but I imagine any room near the elevators as it is loud all night. Also they, closed the restaurant at 9:20pm, I have never experienced this in aloft before. Lastly, I asked for a late checkout and was treated very inappropriately by housekeeping who pounded on the door and told me to leave. Desk personnel responded quickly and extended my check out an hour (I want to make sure I make it a point that the front desk was friendly and efficient) but overall I would have difficulty recommending this hotel. I will most likely return to the Westin down the road.
November 25, 2014
Rated 1 out of 5 by JoeInNYC Not a happy customer
I have stayed at other Aloft locations (Aloft London) and I was verify satisfied with the level of service.
I really can't say the same about the Broomfield, CO location. On 2 occasions I purchased food from the breakfast bar to notice that the food had mold growing on it. I expect more from SPG brands.
December 10, 2014
Rated 5 out of 5 by EightLegs Exceptional Staff
The reason I rated the sleep at a 2 was because of the street light just outside of the window. I had requested rooms on the other side of the building because I had stayed on this side 235 and 237 before and was not thrilled with the location. On arrival I was told those were the best rooms.
On another note, Christine was phenomenal and April from the kitchen was as well. Both very personable, helpful and made the stay that much more worthwhile. I had my kids and dog with me and they totally went above and beyond to be welcoming and friendly - both deserve employee of the month treatment.
I also like the proximity between Denver and boulder where our activities were split over the two days. It is too bad most of the ALofts are airport centric because I would use it more frequently in otehr places
December 2, 2014