Rated 1 out of 5 by JoeInNYC Not a happy customer
I have stayed at other Aloft locations (Aloft London) and I was verify satisfied with the level of service.
I really can't say the same about the Broomfield, CO location. On 2 occasions I purchased food from the breakfast bar to notice that the food had mold growing on it. I expect more from SPG brands.
December 10, 2014
Rated 5 out of 5 by EightLegs Exceptional Staff
The reason I rated the sleep at a 2 was because of the street light just outside of the window. I had requested rooms on the other side of the building because I had stayed on this side 235 and 237 before and was not thrilled with the location. On arrival I was told those were the best rooms.
On another note, Christine was phenomenal and April from the kitchen was as well. Both very personable, helpful and made the stay that much more worthwhile. I had my kids and dog with me and they totally went above and beyond to be welcoming and friendly - both deserve employee of the month treatment.
I also like the proximity between Denver and boulder where our activities were split over the two days. It is too bad most of the ALofts are airport centric because I would use it more frequently in otehr places
December 2, 2014
Rated 3 out of 5 by David2116 Noise By Design
The music in the lobby was so loud that the desk staff couldn't hear me during check-in.
Honestly, does the hotel administration really think that people will choose another hotel if the music isn't loud enough?
The more likely is that people (like me) will never come back because the music is too loud.
December 4, 2014
Rated 3 out of 5 by BlackCloud dissapointed
Stay away from room 529 but I imagine any room near the elevators as it is loud all night. Also they, closed the restaurant at 9:20pm, I have never experienced this in aloft before. Lastly, I asked for a late checkout and was treated very inappropriately by housekeeping who pounded on the door and told me to leave. Desk personnel responded quickly and extended my check out an hour (I want to make sure I make it a point that the front desk was friendly and efficient) but overall I would have difficulty recommending this hotel. I will most likely return to the Westin down the road.
November 25, 2014
Rated 1 out of 5 by gregemo not impressed at all
seems the kitchen staff dictate when they want to work and or open the kitchen.... Too pissed to remark more....... Bad experience, not recommended, at all.......
December 1, 2014
Rated 1 out of 5 by motherofthegroom812 Using this hotel for Bulk Reservations - A MISTAKE
This hotel was recommended by a Wedding Venue to use for our guests. 30 rooms were held. Day after invitations went out our guests were being told rooms were running out - Straightened out that issue. Check in was a mess - not enough Staff - double charged us for a room that was booked by them under a different name - told us it was a No SHOW when all our guests arrived together. Ended up hiring private shuttle service, because their shuttle service was inadequate to get our guest to and from the reception as promised in the package.
Not enough staff. Manager argued with us about room over charge. Will never be guests again.
October 17, 2012
Rated 4 out of 5 by PJB12 Psychedelic, but no privacy in room
The rooms at Aloft are the same in all of them we have viisited, but it's impossible to use the bathroom with any privacy, due to the sliding door that doesn't fit well. Also the pool at this hotel is totally in full view of the rear parking lot so we didn't use it. It was also very small.
November 19, 2014
Rated 1 out of 5 by Emmett All style; no substance
I know the appearances of a hotel matter, but every hotel experience begins and ends with the quality of sleep it provides. In this matter, the Aloft Broomfield has a long ways to go. The beds are hard, the pillows are lumpy, and the air conditioner is not only loud, but it is placed so that it blows directly on the occupant when in the bed. In addition, the design of the room, with its partial dividing wall, open floor plan, and translucent pane of glass separating the shower from the bedroom area means that if someone uses the bathroom during the night, the entire sleeping area is lit up. On a related note, though this is temporary, there are large buildings being built directly across from the hotel, with contruction starting at 7am every day, including Saturdays. When I mentioned this to the staff, I was met with a shrug. This should have been mentioned on the web site, and also when I arrived, and rooms closest to the construction site should have been closed or deeply discounted. All in all, though new, this hotel needs to be shut down and redesigned for guest comfort first, aesthetics second.
July 16, 2012