Rated 4 out of 5 by bb26 Not bad
Stayed there recently for a friend's wedding. Arrived 20 mins before check in and was told to come back exactly at 3. Staff seemed annoyed that we were slightly early. Were supposed to have the bar area reserved for the party until 2, and they kicked us out about 45 mins prior to.
Accomodations were clean, and amenities present. Room was small.
May 20, 2013
Rated 5 out of 5 by djdaddyd aloft rocks
Aloft Arundel Mills is my go to hotel when visiting Baltimore. Great location great accomodations great staff I always feel at home when staying here. Dis place rocks yo!!!
May 21, 2013
Rated 5 out of 5 by LUCIA AWESOME HOTEL AND STAFF
THE HOTEL IS BEAUTIFUL AND FULL OF COLOR. I WILL STAY THERE AGAIN! SHUTTLE BUS DRIVERS ARE VERY WELCOMING AND RESPECTFUL. ALWAYS ON TIME TAKING US BACK AND FORTH TO CASINO. FRONT DESK STAFF VERY FRIENDLY. I JUST BELIEVE THEY SHOULD WEAR UNIFORMS SO THEY LOOK MORE PROFESSIONAL. ROOMS VERY CLEAN WITH THE EXCEPTION OF THE INSIDE OF THE SLIDING BATHROOM DOOR. HOUSEKEEPERS SHOULD CLOSE THAT SLIDING DOOR AND CLEAN THE INSIDE OF IT. OTHER THAN THAT, EVERYTHING IS PERFECT! HOUSEKEEPERS ARE VERY FRIENDLY TOO.
April 29, 2013
Rated 3 out of 5 by nikki79 Rooms/Front Desk Service
I have stayed at the Arundel Mills location twice and the sheet have stains on them and the carpet...the front was not bad but there was one that was on the all the time and was mad about something that had happen with her...
April 29, 2013
Rated 1 out of 5 by B12201 UNCLEAN ROOMS
I normally have a great time at this hotel but this last time was awful!!!!!!! When I checked in they got my reservation wrong but they corrected it quickly. My bathroom was dirty, hair in the bathroom and what appeared to be dried blood on the walls, a lot of blood not just a drop or 2. I called down to ask them to clean it in which no one ever came. I stayed for 2 nights, no one came to clean it the next day or even my room for that matter. I called down to the front desk again to ask them to clean it, they made my beds and took all the towels, that was them cleaning.
June 6, 2012
Rated 1 out of 5 by Frequentbiztravel200 No service mindset!
Average contemporary styled hotel with no attention to service... Unprofessional staff who apparently learn this from their hotel management.
2nd nt of 4 nt planned stay... No hot water in morning... Front desk said they were aware but offered no solution and even said they tried calling the general manage but his response was he doesn't start work until 930am....
When a hotel has a hotel wide issue like no hot water... I would expect management to be overly considerate and more so available to mitigate concerns... None of this occurred... I have checked out and gone elsewhere and will not return for future trips!
December 5, 2012
Rated 5 out of 5 by Yattie Fun, Fun, Fun!!!
My birthday was on December 9th. I booked a room for December 8th. I was looking to have a great time for my birthday. I have never been to Aloft before that day. when I walked through the door there was music, dancing, open bar. The party was right at the hotel. I could have stayed int he hotel and celebrated my birthday if I wanted to. I did go out to have a good time but alos made sure I stopped by the WXYZ bar before hand. It felt like a party right at the bar. Not only was I impressed, the people who I brought with me were impressed. It made me feel good to know that I made impression on my friends. We made the best of the night. Not only did I enjoy myself, we all enjoyed!!!! I would recommend Aloft to anyone! My friends are already planning events at the very same hotel. Thanks for everything!!! You will see me again!
December 13, 2012
Rated 1 out of 5 by Bad27 NEVER AGAIN!
So I checked in after a long flight to a club in the lobby. The rap music was so loud I could barley talk to get my room. Checked in and the room was dirty. I waited till the next day. I stayed three days and the room was never cleaned. I could never get ahold of anyone at the desk as the phone was always busy. I asked for clean sheets. Maint dropped off clean sheets and I cleaned my own room. Dogs on 3rd floortried to bite my daugher and the pool was filled with men fighting. Very bad experiance
February 29, 2012