Rated 5 out of 5 by Stephanie34 EXCELLANT
From check in to check out the staff at this location were super nice, and speedy, the accomidations were terrific! we will be back.
October 27, 2014
Rated 3 out of 5 by Yohans Okay Hotel
Hotel was not as expected. The environment was a little drab. The only thing I did like was that the bed was comfortable. Other than that the hotel may need to consider a make over. The rugs are shabby, blinds were broke, and lobby looks like an open warehouse.
October 20, 2014
Rated 3 out of 5 by Firesong68 Room was great; service, not so much
I stayed at the Aloft Arundel Mills thanks to a promotion offered by my company. When we arrived - I was traveling with my elderly, walker-dependent mother - I found that despite requesting a handicapped-accessible room (several times; redeeming this promotional stay was not easy), we had been placed in a regular room. Fortunately, the front desk staff fixed it right away. The room was clean and spacious, and the bathroom and shower were easy for my mother to use - Aloft definitely gets high marks for that. I liked the dispensers in the shower, although Mom thought they should have been closer to the shower bench. The shower curtain fell about eight inches short of the floor, though, so no matter how careful we were in the shower the floor always got wet. The desk and chair seemed to have been designed for someone much taller than either of us were - the desk was high and the chair low - so trying to work at it was uncomfortable. The beds were nice. We didn't go to the bar and only ate downstairs on the morning we left, which wasn't the best experience; while the food was fine and the seating comfortable, the lobby was very noisy thanks to the sports station being pumped over the speakers at high volume (you couldn't even get away from it in the bathroom!).
The main problems we had stemmed from the service. The first night was fine - we left our breakfast request card on the door and it was ready for pickup the next morning. I had to request a card for the next night because one was never given to us; when I left the room that morning, the card with our order was still hanging on the door, so we had the buffet instead. The desk clerk gave us complimentary bottles of orange juice to apologize for the mixup, which was nice. We never got a card for Night 3. The phone in the room didn't work, so after an attempt to fix it the maintenance man brought us another phone - which turned out to be the phone for another room, so we basically had no working phone for the duration of our stay. And while we opted not to have the linens or towels changed - the "Green Choice" - nobody mentioned that that involved not having the trash emptied as well. We had to ask someone to come get the trash on our first day, and while a housekeeper came by on the second and Mom asked that the trash be emptied, it was never done.
Overall? Aloft Arundel Mills is a nice hotel, but I don't think it will be my hotel of choice the next time I travel.
October 21, 2014
Rated 3 out of 5 by Kelly10 Needs Some Work
The location is great, the staff is friendly, however the room itself needs some fine tuning. They checked me into a room that was open when I went up, the locks were being reset, you would have thought they would have given me a room that didn't have any work being done. The room feels a little cramped and is set up odd. The walls need repainting- you can see where they painted over certain areas in the room, but not the entire walls- it's really not comforting to be in a room that is obviously in need of some tlc.
October 15, 2014
Rated 1 out of 5 by TJoey Falling Apart
My sister moved to the area five years ago and I've stayed here about 10 tens over that period of time. The customer service has never been very good, but has really declined. Check-in was with an apathetic gentleman and check-out was thwarted by 3 associates helping a woman choose pizza to be delivered to her room. Meanwhile I wait for 10 minutes for any of the three to realize that pizza doesn't take a 3 person crew to help the other lady. I finally had to announce that I was simply leaving and put the room key on the counter. I had wanted to address the issues I experienced, but was not willing to see how long the pizza lady would take to order her pie. The breakfast selection at the ReFuel cafe was the most limited of any aLoft I had ever stayed at. The rooms are falling apart. There was a large chunk of the mirror missing and covered with silver duck tape. The toilet was not operational in the room (I arrived at 2am, so was too tired to get a new room). The bedding is old and the fabric is pilling. The hallway was in disrepair as well with many of the fabric light fixtures torn. This aLoft is a rotten apple in the bunch and will not deliver the experience you would expect from aLoft Hotels. After 5 years, I have had enough of watching this hotel decline and put a bad name to aLofts, so I will be staying elsewhere from now on.
October 16, 2014
Rated 3 out of 5 by elzp The hotel was well located but my billing was messed up
The stay was fine and the location fantastic. However, when the staff would tell me they are putting notes in the computer the other staff would say there was no comment. Therefore billing, check-in and checkout were a nightmare.
October 14, 2014
Rated 1 out of 5 by B12201 UNCLEAN ROOMS
I normally have a great time at this hotel but this last time was awful!!!!!!! When I checked in they got my reservation wrong but they corrected it quickly. My bathroom was dirty, hair in the bathroom and what appeared to be dried blood on the walls, a lot of blood not just a drop or 2. I called down to ask them to clean it in which no one ever came. I stayed for 2 nights, no one came to clean it the next day or even my room for that matter. I called down to the front desk again to ask them to clean it, they made my beds and took all the towels, that was them cleaning.
June 6, 2012
Rated 1 out of 5 by Frequentbiztravel200 No service mindset!
Average contemporary styled hotel with no attention to service... Unprofessional staff who apparently learn this from their hotel management.
2nd nt of 4 nt planned stay... No hot water in morning... Front desk said they were aware but offered no solution and even said they tried calling the general manage but his response was he doesn't start work until 930am....
When a hotel has a hotel wide issue like no hot water... I would expect management to be overly considerate and more so available to mitigate concerns... None of this occurred... I have checked out and gone elsewhere and will not return for future trips!
December 5, 2012