Rated 2 out of 5 by 1234don My Stay stunk again
My first room had 2 issues (1) Somebody sprayed the room down with perfume it was so bad It made me gag. (2) The bathroom floor had a bunch of foot prints on the tile, somebody must have put cream on and walked around the bathroom this showed me the floor was not cleaned by house keeping. I went to front desk and changed my room. My second room was ok, except for the pillows,( LUMPY ). The worst part was a maid knocked on my door at 8:20am asking me if I am checking out, I was very upset because she woke me up. That is very unacceptable and will most likely NOT stay at the ALOFT again I watched her knocking on many doors after mine. I have been staying at the Aloft almost every week for the last few months and it seems it is going down hill fast. The rooms always seem to be getting less cleaning. The showers have many areas that have black dirty looking mold areas from not being clean. My last visit had hair and what looked like snots on the wall of the shower, I told the front desk when checking out and they said okay we will tell hose keeping...Not Good.
February 20, 2014
Rated 1 out of 5 by HorribleDisappointed25 Aloft Hanover, MD
The Staff and the Management were incompetent. They disregarded a shuttle reservation and as a result I missed my plane. The reservation was for 5:30AM. I got down to the front desk that morning and wondered "Where is the shuttle driver!" and was told "oh, he wont be in until 8:00AM" (my flight was at 7:10AM) (it is an 24-hr shuttle) NO urgency WHAT SO EVER. I called the manager (he was on site) --- I woke him up! NO CUSTOMER SERVICE. I was flabbergasted.
February 17, 2014
Rated 2 out of 5 by Brian51 Rowdy Concerns
I spend the weekend at Aloft Arundel Mills. Although the staff was professional and welcoming, I would not stay at this facility again. House Keeping never cleaned our room. Most concerning is on both nights the bar and courtyard area were very loud. If your going to have a bar/club atmosphere in a hotel claiming refreshing and relaxing, you should do a better job of sound proofing the rooms. About 2am on Sunday Morning we heard yelling in the courtyard that went on for 15 minutes before being sent inside. And then every time we passed a room from the elevator, the dog in the room by us would bark and scratch at the door. Finally, only 1 Elevator made for long waits to get to your room during the day. Overall, I will not be staying at this facility and most likely no other aloft hotels. I will stick with the other SPG Hotel Brands.
February 24, 2014
Rated 3 out of 5 by Brianne519 Disappointed
Several things spoiled my hotel experience:
1) The check-in desk is positioned directly in front of the automatic door that kept opening while I stood at the desk. Since no one was at the desk to greet me when I arrived, waiting for a hotel representative was a very COLD check-in experience!
2) We stayed at this hotel with some friends and when we went to the front lobby to ask for the shuttle to take us to the mall, the attendant told us it would be about 20 minutes. We decided to return to our hotel room until it arrived and asked her kindly to call the room when it arrived; she simply (and rudely) said "No. It will be here in 20 minutes. Come back in 20 minutes."
3) The morning we were set to check-out, the shower offered nothing but cold water. We called down to the front desk to ask if we could shower in another room that would have hot water, and she told us that was not allowed, and that we should wait for someone to come look at it. An hour later, still no one had come to address the issue. Needless to say, one of us took a cold shower, and one of us had to forego the shower altogether.
This was not the type of experience I expect from Starwood Hotels. As an SPG member, I am disappointed with ALoft Arundel Mills and would not recommend this hotel to future guests.
February 18, 2014
Rated 1 out of 5 by B12201 UNCLEAN ROOMS
I normally have a great time at this hotel but this last time was awful!!!!!!! When I checked in they got my reservation wrong but they corrected it quickly. My bathroom was dirty, hair in the bathroom and what appeared to be dried blood on the walls, a lot of blood not just a drop or 2. I called down to ask them to clean it in which no one ever came. I stayed for 2 nights, no one came to clean it the next day or even my room for that matter. I called down to the front desk again to ask them to clean it, they made my beds and took all the towels, that was them cleaning.
June 6, 2012
Rated 5 out of 5 by Kng123 Outstanding Staff Members!
I want to share with everyone my very pleasant and gracious stay at the Aloft Arundel Mills recently. The staff namely Napheissa, Bria, Delante and Dominick all treat customers with the utmost respect and kindness. They all equally display the highest form of respect for guests and tend to their needs in a caring and professional fashion. Their hard and work efforts should not go unticed for I suggest that management offer these talented individuals an incentive award. They deserve it. And it would keep people like me coming back!
February 5, 2014
Rated 1 out of 5 by Frequentbiztravel200 No service mindset!
Average contemporary styled hotel with no attention to service... Unprofessional staff who apparently learn this from their hotel management.
2nd nt of 4 nt planned stay... No hot water in morning... Front desk said they were aware but offered no solution and even said they tried calling the general manage but his response was he doesn't start work until 930am....
When a hotel has a hotel wide issue like no hot water... I would expect management to be overly considerate and more so available to mitigate concerns... None of this occurred... I have checked out and gone elsewhere and will not return for future trips!
December 5, 2012
Rated 1 out of 5 by Bad27 NEVER AGAIN!
So I checked in after a long flight to a club in the lobby. The rap music was so loud I could barley talk to get my room. Checked in and the room was dirty. I waited till the next day. I stayed three days and the room was never cleaned. I could never get ahold of anyone at the desk as the phone was always busy. I asked for clean sheets. Maint dropped off clean sheets and I cleaned my own room. Dogs on 3rd floortried to bite my daugher and the pool was filled with men fighting. Very bad experiance
February 29, 2012