Rated 3.5 out of 5 by 162
Rated 5 out of 5 by Furnaceman Nice staff
Staff was friendly & helpful. Enjoyed exercise room & pool table. Rooms are nice.
Rated 5 out of 5 by consultant29292 Great Hotel
Fantastic hotel. Everything is clean and orderly as expected at an SPG property. The staff goes above and beyond for the guest. Only after 2 stays the staff recognizes me and greets me accordingly. Very prompt to any needs. My co-worker was sick and they promptly brought him medicine to his room and inquired about his health the following day. Definitely would recommend this hotel.
Rated 5 out of 5 by Kng123 Outstanding Staff Members!
I want to share with everyone my very pleasant and gracious stay at the Aloft Arundel Mills recently. The staff namely Napheissa, Bria, Delante and Dominick all treat customers with the utmost respect and kindness. They all equally display the highest form of respect for guests and tend to their needs in a caring and professional fashion. Their hard and work efforts should not go unticed for I suggest that management offer these talented individuals an incentive award. They deserve it. And it would keep people like me coming back!
Rated 5 out of 5 by Heeter Expectations met
Very enjoyable new years eve get away with friendly helpful service from check in to the shuttle service. Look forward to a return visit.
Rated 5 out of 5 by Templin48 BWI Aloft
consistently outstanding rooms and lobby
Rated 5 out of 5 by Garry25 Shuttle Service
I love the hotel but the shuttle driver after midnight was extremely rude. When I boarded the shuttle to go back to the hotel. The driver never got out of the drivers seat. Didn't say a word and when I asked him why we were sitting there he asked me if there was anyone else. I said no and I had to get up and close the door myself. Then he proceeded to drive recklessly back to the hotel. i.e speeding and texting while driving not to mention he was wearing ear phones while driving. This was not the service I am use to as I have stayed at your hotel several times and used the shuttle service. I was extremely disappointed. All other service from the hotel was great.
Rated 5 out of 5 by ElleLewis28 Weekend Getaway
My boyfriend and I are military and wanted to have a little getaway and visit Maryland Live. I am a PG County native and have visited the Aloft/Element multiple times. Tony at the reception desk was very professional and accommodating. The room was clean, the bed was very comfortable, and the gym facilities were nice. The only thing that I didn't like was that our shower leaked. Apparently the seal wasn't latching and there was water everywhere. The staff was very helpful and got it cleaned up quickly. I would definitely recommend this hotel.
Rated 5 out of 5 by Tonygui Visiting Maryland
Upon checking in to the hotel I was greeted by Tony, he was very polite, explained everything about hotel, made me feel welcomed. He also helped with dinner suggestions, and what there was to around hotel.