Rated 2 out of 5 by wouldnotstay Not a place I would stay again
I was very disappointed and you never stay at this chain again.
July 18, 2014
Rated 5 out of 5 by Diannay78 Great Customer Service!
We had an unplanned stay at BWI due to a missed connection/weather etc. (you know the drill). after searching for a comfortable hotel for my family of 5 I settled in on Aloft -- it was near BWI, the rate was among the most reasonable and I had heard it was a decent hotel (never stayed in one). upon arrival to BWI around 11:30PM on Monday 7/14 I called the hotel directly and spoke with a gentleman (I cannot recall his name now!) who was EXTREMELY helpful in connecting me with the Shuttle transportation to the hotel, providing us with extra pillows/linen to accomodate the 5 of us and basically making sure we had everything possible that we might need to be comfortable for the stay. The next morning I was greeted by a very pleasant young lady at the front desk who also accomodated some requests. Thank you to the staff at ALoft for making our unexpected visit after a long day of travel - bearable! And at a reasonable rate for a hotel so near the airport. I believe this chain is a well-kept secret - thats sure to get out! :)
July 16, 2014
Rated 5 out of 5 by Cheerful Wonderful Stay
I had a wonderful stay with you guys. Carrie at the front desk was so helpful. She had a answer everytime i had a question. Everyone is so friendly. Good Job!!
July 12, 2014
Rated 5 out of 5 by Jasper79 Great Experience
Everyone was extremely friendly and helpful. This hotel was clean and well kept. The location is great and easy to get to. I will definitely stay here again.
July 10, 2014
Rated 5 out of 5 by Dragshutter Always Return
Again stayed at the Aloft/Element Hotel in Arundel Mills, Maryland for the 2014 DoD Worldwide Photojournalism Workshop. The stay was wonderful, and I very much appreciated the professionalism of the staff!
June 29, 2014
Rated 4 out of 5 by ManGar Mannie's Experience
I enjoy staying at the aLoft in Baltimore, MD during our intensive week long military conference. We are up early, work long days that go into the evening and much work is done in the hotel lobby. We take ove, we are busily working in groups on many laptops often sharing ideas out loud without any complaints from the hotel manager or staff. In fact, I was one of the mentors that was instrumental in bring the large military group back to the aLoft. I would like to acknowledge the following people at the aLoft for their professional & courteous (friendly) approach; Rodney & Amanda (bar), Lydia (kitchen) and the night & day managers which I regret I did not get their names. I'm confident that aLoft will be the hotel of choice next year. Thank You M. Garcia
June 23, 2014
Rated 1 out of 5 by B12201 UNCLEAN ROOMS
I normally have a great time at this hotel but this last time was awful!!!!!!! When I checked in they got my reservation wrong but they corrected it quickly. My bathroom was dirty, hair in the bathroom and what appeared to be dried blood on the walls, a lot of blood not just a drop or 2. I called down to ask them to clean it in which no one ever came. I stayed for 2 nights, no one came to clean it the next day or even my room for that matter. I called down to the front desk again to ask them to clean it, they made my beds and took all the towels, that was them cleaning.
June 6, 2012
Rated 5 out of 5 by JT19 Military Workshop
The staff bent over backwards to make sure our workshop was a success!!!!! The conference room was perfect and in great working order. We kept long hours during our workshop and the staff was so accommodating! I would definitely recommend this hotel just based on the staff, even if I had to sleep in the parking lot!!!
June 24, 2014