Rated 2 out of 5 by solotravellerabc room 513
stayed in room 513:
tiles came off in the bathroom, room very dirty and ac did not work.
when mentioned to Front office they where aware of AC problems as freon was missing. apparently it was missing in other rooms as well. sounded like they blamed it on tight budget,
October 21, 2013
Rated 5 out of 5 by MarieB Excellent hotel
This is one of the best Alofts, mainly because of great team working there. Always friendly, polite; which is so rare in the city of Jacksonville. Rooms are great, small, but very comfortable. One downside which is not the hotel's fault is the city started developing the area with trashy restaraunts; hotel used to sit on the lake with a view on to the woods. The forest is half gone into construction; and a handful of restaraunts are now next door to the hotel. Could be a good thing; although, it brings some suspicious peole to hang in or near hotel. Wifi on a weekend night is simply not working because of these folks hanging nearby; so maybe a password protection will help paying guests stay connected in the evening as well as mornings?
Regardless of the recent "developments" and "enhancements" in the area, I would take this hotel over most 4 star hotels in any part of the city anytime.
There is an awesome thai restaraunt nearby for those not wishing to eat trashy food surrounding the airport and the mall.
November 11, 2013
Rated 3 out of 5 by wigstheome Small Rooms, Good Location
Checked in mid-week, late night. Front desk was fast and efficient. Room was fine for what it was, but admittedly very small and compact. Biggest problem was the noise of the air conditioner, which is borderline ridiculous. The bathroom is fine, although I personally hate the soap/shampoo dispensers as opposed to individual bottles. Otherwise fine, but nothing to rush back to visit. Proximity to the entire adjacent retail development is a definite positive.
November 1, 2013
Rated 4 out of 5 by rockydogz Great Staff
I stayed at the hotel and experienced one of the most friendly and helpful staffs ever. Had difficulty printing my boarding pass and the staff helped me. Unfortunately, the printing set up left a lot to be desired and my boarding pass didn't print out properly and I missed my flight as I had to go through the line twice. Hotel is only two years old and is showing it's age. Again, great staff!!!
February 18, 2012
Rated 5 out of 5 by FrankB Great customer service, great hotel
People who work at this hotel make the location and experience better than it is. Always friendly, rooms always clean. Wish AC was central rather than an old style wall unit. But other than that its a great place to stay. Dogs stay free, no questions asked :-)
May 11, 2013
Rated 1 out of 5 by Catherine12 Make sure you ask for a non-handicap room!
I reserved a king size bed room and ended up in a Handicap King Size Bed Room - - when I went down to the lobby to complain I was told all the King and Queen Size beds were booked!
October 11, 2013
Rated 2 out of 5 by 3busymomof3 Everything but the check in staff
The facilities were nice- maybe a little cheap around the edges trying to portray a trendy style. The original staff I encountered kinda ruined my stay this time.First impressions are so important.
October 22, 2013
Rated 2 out of 5 by Platinum51 Not happy
We stayed here one night for a early flight out. The hotel is relatively new, so I wasn't happy that our room wasn't very clean, It was obvious to me that the hotel staff is not keeping the rooms clean.
August 2, 2013