Rated 4 out of 5 by RG63 Great staff
The ALOFT at Jacksonville Airport feels like home mostly because the staff is so friendly and responsive to my needs. The facilities are also very pleasant and well kept.
September 12, 2014
Rated 3 out of 5 by Lights Hotel needs improvement
Usually very satisfied but this stay was different. In the shower both containers were labeled body wash but obviously shampoo was in one. Still not sure which one. Shower was set up so water flooded the toilet and sink area when taking a shower. Clock was broken.
September 10, 2014
Rated 1 out of 5 by dcmm jax aloft
great place to stay near the airport staff friendly and rates reasonable
August 24, 2014
Rated 3 out of 5 by Jan2335 Staff Needs Supervision
This was not the Starwoods experience that we are accustomed to.
At 7:30 in the morning, the 3 staff members at the front desk were carrying on with each other, which is perfectly fine except:
When I went to get an espresso, the machine said it needed cleaning. When I asked about it, the staff said yes, it needed cleaning and it would take about 20 minutes. So I opted for the regular coffee. I was still in the lobby at 8:30 and there was no attempt to clean the machine and get it ready for guests.
When I approached the food area, the bagel/muffin display was completely empty, there was only 1 orange and nothing else except 1 roll in the cooler case.
When other guests came down, the first group asked where the pastries and muffins were and the staff said they would check the refrigerator. Then came out from the back and said that they were out.
Guest after guest came down expecting to BUY something for breakfast and other than cereal, there was nothing.
This was a very poor experience for us as well as our other guests.
August 4, 2014
Rated 4 out of 5 by AT1958 Nice Hotel
Overall not a bad location.
August 22, 2014
Rated 5 out of 5 by Rabsjay17 Business Trip
I booked this hotel at the last minute for a business trip. I was not able to take advantage of the fitness center, food and drink selection or other amenities However, the location to the airport is ideal and the hotel quality is the best in the area.
August 19, 2014
Rated 5 out of 5 by FrankB Great customer service, great hotel
People who work at this hotel make the location and experience better than it is. Always friendly, rooms always clean. Wish AC was central rather than an old style wall unit. But other than that its a great place to stay. Dogs stay free, no questions asked :-)
May 11, 2013
Rated 4 out of 5 by BB152 Newer Hotel - comfortable and affordable
Stayed at this hotel overnight on a recent drive from South Florida to NJ. The hotel is convenient to I-95. We found the beds to be very comfortable. Staff was nice. The only complaint I have is that the climate control system is very loud and it might be difficult to sleep with it on. I turned it on briefly on our arrival to make the room a bit warmer and then turned it off. The room may have (a quiet) hotel controlled A/C and heat and maybe the in room climate control is just there in case you don't like the hotel's preset temp. We certainly didn't really need to use it. I would stay here again without any hesitation.
February 11, 2013