Rated 4 out of 5 by kevbot Good Hotel but Poor Staff Attitudes
The hotel and room were what I have come to expect from Alofts. Clean, functional, and reliable. This Aloft had very poor staff however. I interacted with three front desk agents during my stay and all three seemed disinterested and failed to look at me but instead looked at the computer screen while talking to me. There was also confusion about the platinum breakfast amenity between the two employees I spoke with. I got conflicting information from the check in agent and then the agent who was on duty the next morning.
FYI for Platinums: Breakfast is limited here to a muffin, cereal, and coffee. This is in contrast to the policies of every other Aloft I have stayed at of allowing juice, yogurt, and hot breakfast sandwiches as well.
Good hotel at a good price. I would stay here again.
October 21, 2013
Rated 1 out of 5 by mike79 Terrible stay
When I checked in they put me on the bottom floor 111 next to the bar and conference room.
I always stay on one of the upper floors due to noise. Have stayed at this hotel numerous times. This was the worst. There was a party in the hall outside my room going on at 1am in the morning. I got back to sleep at 4:30am. Management was no help at all. Have never had a problem in the past. Would no recommend this hotel at all. I usually do not write reviews but this one need to be written.
October 14, 2013
Rated 5 out of 5 by KW007 Best Staff I've Met at any ALoft
There must be happy juice in the water supply, because I've not seen a property with such a consistently friendly, attentive staff. It did not matter if it was first thing in the morning or late in the evening, they were awesome! And, to top it off, on the day of our checkout, the housekeeping staff greeted us and wished us a good day. Well done, ALoft Rogers, well done!
July 21, 2013
Rated 5 out of 5 by Mucci562 This is the best hotel in NW Arkansas
I stay here frequently and was surprised it had no reviews, so I felt compelled to write one. This is the best Aloft I've stayed at and the best hotel in the Bentonville area.
In addition to all the convenience you expect from an Aloft, it also is a local gathering place that has a great energy almost every night of the week.
There is also an excellent formal restaurant called Crabby's directly across the street if you need a location for a sit down business dinner.
October 4, 2012
Rated 3 out of 5 by Kaye007 One Night Stay
I think it was OK, but probably not our demographic. My husband asked for two extra pillows and was told that they didn't have any? Really? It is a hotel and they weren't sold out. Clearly, there were two extra pillows somewhere. When I asked when we came back from dinner, they had some.
The noise from the freeway is pretty bad and your management there should put all your platinums on the left side.
The combo shampoo/cream rinse is just awful. I could not get a comb through my hair and it looked like straw today. Please rethink .
December 13, 2012
Rated 1 out of 5 by Campos64 Not such a hot deal
I reserved this room via Price Line, and got what I paid for. Not such a good deal. The hotel looked nice down in the lobby. However upon entering our room I was very disappointed. The room was Extremely small. But the worst of it, was the room was grossly dirty. There were several large stains on the carpet and the shower floor had soap scum in it. The wash cloths looked like someone had used them and just folded them back up. The wall seem to be paper thin. We were on the second floor and the music from the lobby kept us up until about 11; and then the party seem to move into the hall until all hours of the morning. I took pictures of the room and the problems and talked to the front desk the next morning. Needless to say we packed our things and went on down the road to another hotel for the rest of our trip.
October 8, 2012
Rated 4 out of 5 by Starwood4Life ALOFT - Bentonville, AR
First time staying at an ALOFT but the rooms were slightly smaller compared to other Starwood properties. The TV in the room was a good size, the bed was comfy.
Bathroom had some issues
- Sink didn't drain well
- Soaps/Shampo was something you'd find in an airport bathroom where you have to push a button for them
- Shower door didn't close right so water went on the floor
No room service
March 14, 2013
Rated 4 out of 5 by Gracie2 Room Rate
While on an extended vacation we stopped in Rogers, Arkansas. While at an early morning meeting we decided to stay an additional night. When we called to extend the stay the staff member whom we spoke with was not at all friendly. It was as if were inconveniencing her with our telephone call. Additionally, we were charged a higher rate for the second night.
December 1, 2012