Rated 4 out of 5 by Allie72801 Great Room, Service wasnt that great tho
We reserved a package deal that was supposed to include 2 martinis at the W XYZ bar. When asking the front desk how to receive our drinks he was very unknowledgeable about the package and said they were out of the cards that's they give out to receive the free drinks. Instead of going to the bar and letting them know our room should have included these he gave me a 10.00 merchandise card. We paid an extra fee for this package and didn't get to use it and we even forgot to use the merchandise cards before we left the hotel. Other than that the room was great and the beds are EXTREMLY comfortable! Oh, and our room was supposed to be 124.00 with tax and I was charged 130.00. I don't know what the extra 6.00 was for??
July 14, 2014
Rated 5 out of 5 by Blueshirt Great room with all the essentials.
The rooms are compact, but well appointed with comfortable work area and bed. The shower is great with hot water and water pressure that is sufficient to clean and rinse... the only issue was with the door to the shower stall leaking a bit... but nothing dangerous or too annoying. Loved the stay.
July 17, 2014
Rated 5 out of 5 by SClose65 This hotel was wonderful.
I felt very welcomed to the hotel. Staff was helpful and noticed in advance if somethng needed taken care of and was right there to do it. My room was comfortable and relaxing.
July 14, 2014
Rated 4 out of 5 by FredrickCC Consistent
Easy, clean and always the same. I know that there is an ironing board tucked into the built in headboard when I need it.
July 14, 2014
Rated 3 out of 5 by ARTraveler Downhill
I am sad to say that my experience at this hotel continues to head in a downward direction. The highlight for this aloft is always the staff. They are the shining beacon and the reason I continue to stay here.
However, room quality is on a downward path. Each stay I am in a room that is more worn than the last. From iron burns on benches to cracked mirror doors, it seems upkeep is not a top priority.
Next, I am certain the Shampoo/Body Wash containers are incredibly old by the ever thickening goo that barely comes out of the pump and the gel congealed into a never moving drip at the base.
Lastly, the staff sat in an unairconditioned lobby for over a day. Not only is this uncomfortable on what was an especially hot week for guests coming in, I can't imagine how bad it was for the people who had to work in it for hours on end.
Not sure if this will be my last stay or not, but if it is- I know I will only be back to see Lindsey at the bar and say hi to the front desk team.
July 11, 2014
Rated 2 out of 5 by GGregg Needs renovation
I've been staying here since opening day. In the past 2 months I've noticed more and more that significant renovation is necessary and squeezing walmart suppliers for money needs to buy us more for the dollar. I've not had a working safe in 6 months. The hallways are scraped and the elevators worn. Only the staff is still prime. The property in serious need of major updating.
July 9, 2014
Rated 4 out of 5 by GuestVB5 Room smelled like smoke
Our room on the first floor had an odor to it. It seemed to be from cigarette smoke. I let the front desk know about the issue and was told they would spray some air freshener in the room. I'm not sure if they ever did. The odor made for an unpleasant nights sleep. We have stayed at this hotel many times and have had nothing but good experiences until this trip.
July 8, 2014
Rated 5 out of 5 by GOCFastEddie This hotel impressed me!
As I travel, I find hidden gems here and there and the Aloft - Bentonville was one of those gems. I recently had a motorcycle accident and am temporarily in a wheelchair, I asked for a handicap accessible room and was granted one. The room was spacious and the comfort was out of this world. The staff was friendly and answered all of my questions and assisted me with whatever i needed.
July 7, 2014