Rated 2 out of 5 by James192 You get what you pay for
This was one of the worst SPG property I had to stay at. Unfortunately there is no other SPG property in the area so if you want starwood points this is the only options.
Decent front desk staff
Good selection of restaurants close by
Had three billing issues in 8 weeks. (one is still unresolved and gave up on it as the manager and customer service agents are unresponsive. Even my platinum ambassador tried to follow up in vain)
Carpets are in bad shape
Loud music from bar area can be heard all the way to sixth floor
Leaky shower heads, soap and conditioner
November 11, 2014
Rated 5 out of 5 by Mucci562 This is the best hotel in NW Arkansas
I stay here frequently and was surprised it had no reviews, so I felt compelled to write one. This is the best Aloft I've stayed at and the best hotel in the Bentonville area.
In addition to all the convenience you expect from an Aloft, it also is a local gathering place that has a great energy almost every night of the week.
There is also an excellent formal restaurant called Crabby's directly across the street if you need a location for a sit down business dinner.
October 4, 2012
Rated 5 out of 5 by KW007 Best Staff I've Met at any ALoft
There must be happy juice in the water supply, because I've not seen a property with such a consistently friendly, attentive staff. It did not matter if it was first thing in the morning or late in the evening, they were awesome! And, to top it off, on the day of our checkout, the housekeeping staff greeted us and wished us a good day. Well done, ALoft Rogers, well done!
July 21, 2013
Rated 4 out of 5 by Allie72801 Great Room, Service wasnt that great tho
We reserved a package deal that was supposed to include 2 martinis at the W XYZ bar. When asking the front desk how to receive our drinks he was very unknowledgeable about the package and said they were out of the cards that's they give out to receive the free drinks. Instead of going to the bar and letting them know our room should have included these he gave me a 10.00 merchandise card. We paid an extra fee for this package and didn't get to use it and we even forgot to use the merchandise cards before we left the hotel. Other than that the room was great and the beds are EXTREMLY comfortable! Oh, and our room was supposed to be 124.00 with tax and I was charged 130.00. I don't know what the extra 6.00 was for??
July 14, 2014
Rated 5 out of 5 by MRP21 Above and Beyond
While traveling for business I found myself barely able to walk and learned that I had a heel spur (and incredibly painful affliction). The staff of Aloft noticed my severe limp as I came to check in and arranged for a room directly across from the elevator. The staff offered to carry my bags up etc. What blew me away was that the GM (Mary Wood) had just purchased a water foot massager for herself and offered to bring it to my room the next day....an incredible act of kindness that went above and beyond what any staff member would normally do. Eternally greatful!!!
June 16, 2014
Rated 3 out of 5 by AloftHousekeepingIsPoor Was lied to by staff. Houskeeping needs serious improvement.
Disappointed in my visit. I was greeted by used tissues and pretzels dotting the floor of my room on my arrival.
Housekeeping will roll in to clean your room about 4 or 5PM.
We were in town for a 4PM wedding. Knowing housekeeping was slow and did not get to our room until late afternoon the day before, we stopped by the front desk on our way out to lunch. We told them we were going out for 3-4 hours before returning to get ready for a wedding and asked if they could get to our room before we return at 3. We would need towels, etc.
We were assured by the front desk that housekeeping could get to our room by those three hours.
Of course, when we returned (even a little later than we told the front desk) housekeeping was in our room.
May 27, 2014
Rated 3 out of 5 by Adrose173 Good, but hoped for more.
The hotel is very modern and has a cool layout. The beds, as with most starwoods, was comfortable. The heater in my room did not seem to work and given it was in the 30s outside, we had to request extra blankets. The food options were not ideal, although that was expected. The staff was very polite.
November 10, 2014
Rated 3 out of 5 by BMW54 Great Location
Great location, near restaurants, corporate offices, shopping and vibrant bar in the lobby.
November 17, 2014