Rated 5 out of 5 by NeimanKid04 The Hotel was amazing, the Staff made it perfect!
First off, I love this hotel. Its super young, fun, fresh, and trendy. Everything is located with in 5 miles of the hotel! They even have van service too! The entrance is very nice and the inside is very welcoming! The rooms are very nice too! Super trendy and very comfortable. The staff is amazing! Cynthia was very nice, energetic, and very knowledgeable of the area. We needed extra towels during our stay. We called for some towels. We put a do not disturb sign on the door and the lady called us asking if it was ok to deliver. Her name was Laura and she was absolutely AMAZING. I will be returning because the staff had such excellent customer service!
February 25, 2013
Rated 4 out of 5 by SamiJay21 Best night of sleep in months
Thanks to Shane T (front desk) who made my stay what it needed to be. At times, I have to wait to get my room because there is usually only one front desk person and they answer phones AND check people in for their stays.
AHHH-mazzzzing sleep! Good pillows, nice beds........so relaxing I did not want to get up and hit the gym in the a.m.
June 21, 2014
Rated 5 out of 5 by stateworker Fun, helpful and kind staff
Thank you for another great stay with your hotel. I always prefer to stay here for my business trips. Everyone from the housekeeping, receptionists, etc are so sweet and kind. The décor is fun and I love the Fast Company and Wired magazines. Love it!!
Thank you also for the $5 green credits!
June 18, 2014
Rated 3 out of 5 by Anna67 Good "basic" hotel
Nice hotel. There is no restaurant, as this is not a full service hotel. But there is a bar that offers some food and there are some packaged foods in the lobby, too. Also, there are some restaurants within walking distance from the hotel. The staff was very nice and helpful, too. The bed was comfortable. Only one complaint about the room: there is no dresser or any drawers to unpack your folded clothes.
February 6, 2012
Rated 5 out of 5 by MikeHodge Excellent hotel with very cool ambiance and furniture
This Aloft property is the cleanest hotel I have stayed at in the inland empire. The rooms are very modern and spacious with an extraordinary staff. We were WOWED here and will return. The rates are also amazing.
December 29, 2011
Rated 2 out of 5 by SteveGadFly Worst internet connection I've ever seen
This property is a pretty typical Aloft with the exception of having WiFi slower than even a dialup connection. I ran a few speed tests and came back with a pretty consistent 0.2 MBPS. I brought this up to management and they were aware of the problem and offered me 750 points as compensation (pretty paltry if you ask me). Until this property improves their internet speed, I can't seen even thinking about staying here again. Had I known about this prior to booking, I would have stayed elsewhere.
June 5, 2014
Rated 4 out of 5 by utahn A great Aloft
This was our second stay at this Aloft. We returned because of great customer service from front desk staff, comfortable clean rooms and good location. This time we rented three rooms for an adult family gathering.. and the front desk staff, bartender, and housekeeping were all accommodating efficient and friendly.We really appreciated it. Thank you
June 9, 2014
Rated 5 out of 5 by NYYanks527 Cool place to stay!
Certainly wasn't expecting the "W" here, so all-in-all I felt like I received great value. It's clean, hip and the service was excellent. Had my wife and daughter so we appreciated the kid friendly air mattress and ammenities. Used the bar and enjoyed the morning coffee and hot chocolate.
January 29, 2013
Rated 5 out of 5 by lovemissmarie Great Hotel
A very comfortable eco-friendly hotel with so much personality
December 17, 2011
Rated 2 out of 5 by JJones12525 Staff need coaching
This by far has been the worst Aloft experience I have ever had. This hotel is clean, and well kept, however the front desk staff, and bar staff need training on how to treat guests.
This review focuses on their lack of professionalism.
Upon check in, my reservation was lost. I understand that technical glitches happen, however I genuinely believe the girl messed something up, and then blamed it on the computer. after 32 minutes of waiting I was placed into a dual queen, when my initial reservation was for a King. Apparently they had given my room away.
The clerk offered me no compensation, no apologies, and in no way made me feel like she genuinely cared about what had happened. I was forced to call SPG once I got into my room to get and apologies, or my SPG number attached.
I was able to switch to a king, however my issues then started at the bar. I was attempting to order drinks and the lady behind the bar was so involved with her text messages, and friends at the bar that she didnt realize i was even there. I ordered 3 Tennessee Teas. They were not made correctly. All of my drinks were very strong, and way over poured. In general the bar tending staff, (2) did nothing to elevate my experience.
I again returned to the bar with my coworkers to order dinner and drinks. The staff was slow to respond to us. Our food order took 45 minutes to deliver, and the pizza's were burnt. Drinks were made correctly however. We had to physically get up and go check to make sure our food was on its way twice.
Hotel is amazing, great deal, and I will stay here again possibly for the accommodations / rate, Staff need training, and need to be more professional. The staff comes across as young, and ill equipped to handle representing such a prestigious brand.
January 25, 2013
Rated 4 out of 5 by williamhiii Bar and food
Bar needs to open allot sooner then 4pm.....The staff working the bar also needs to better job. Very slow, and not very engaging.
Pool is way to small as well
June 2, 2014
Rated 1 out of 5 by Andi Want to be treated like a child, stay here
In all my years of travel, I have never been so offended as when I checked in here. I traveled 4 hours by plane, sat in a day full of meetings and then drove 50 miles to this hotel located in an industrial park only to be informed of their strict "NO PARTY" policy. I will not sign a piece of paper committing that I will not party. I am a business traveler and am more than responsible enough to respect those staying around me. As a Platinum member I cannot believe you would ask me to sign something like that. The guy at the desk looked at me like I had two heads when I told him I am not signing it. I also explained how offensive it was. He told me we make all our guests sign it and told me he disagreed because everyone needs to sign it. So what you are telling me is that you automatically assume everyone doesn't know how to be responsible? Sounds to me like the staff at this hotel doesn't know how to handle incidents so you figure you will just be lazy and make everyone sign this slip of paper? I did not sign and because it was late I just checked in but if I had more energy, I would have found another hotel. I did not hear one ounce of an apology from their management that evening or the next day. Actually, the next morning upon check out. The young lady said, was everything great with your stay? I explained how ridiculous the situation is and that signing a no party policy was offensive. She then said would you like me to get a manager? No, you don't need to get a manager, you already lost my business. She just shrugged her shoulders as I walked away. DO NOT stay here. They clearly do not know how to handle any types of difficult situations.
February 4, 2014
Rated 3 out of 5 by Manju Okay hotel, but comfort more important than "hip"
Other than our wake-up call on our last morning taking place 30 minutes late, and some noise from the road and, in the morning, Ontario Airport (we did ask for a quiet room), the only real complaint I have is the weird arrangement of the shower door: if you open the door to turn on the water before getting in, in order to let the temperature equalize before showering, the water streams onto the bathroom floor. Weird. Hotel also seemed low on staff at times, and requiring the bartender to also cook food (in a kitchen on the other side of the large lobby from the bar) meant absences from the bar. One very small thing: the filter with decaf coffee in the room didn't seem to be labeled as such (I guessed it was the one with green printing, so didn't drink it).
August 16, 2012
Rated 2 out of 5 by siaodofu A motel in disguise
I stayed here for work and was expecting a lot more from a "W Hotel". Since it was my first experience with Aloft, I didn't know what to expect. The lobby was very small (as was the hotel) and upon entering the room, there was a faint locker room smell. The AC was a separate unit (like those in motels) and not centralized which meant the person sleeping closest to the unit was getting a cold breeze blown on him or her throughout the night.
The closet is not really a closet but rather, just some hooks and shelves behind a curtain.
The bathroom had no tub, just a shower with bath gel and shampoo dispensers on the wall. The shower head was a "rain" style shower head which provided no pressure at all. The towels were thin and scratchy as well.
The bathroom and sleeping area was separated by a thin partition -- not wall -- so when someone is using the bathroom or faucets on the other side, it is loud. Along the side of one of the beds, there is a glass strip (the shower is on the other side) and when someone goes to use the bathroom in the middle of the night, the light streams through the glass easily waking the person sleeping in the bed next to it on the other side.
The positives: there is an in-room safe in case you need to put valuables inside when leaving the room. There is also a bar-size refrigerator. Hotel provides a shuttle to and from Victoria Gardens which is an open air mall about 15 minutes away which has restaurants and shopping.
On the surface the hotel seems trendy and chic but upon closer inspection, it feels shabby and cheap.
April 4, 2012
Rated 5 out of 5 by Manju Great contemporary hotel
From the moment I arrived until I left I cannot say enough about the pleasant and helpful staff. Each introduced themself and referred to me by name. I used the shuttle which was timely and perfect for visiting the shopping areas. I loved the contemporary design and furnishings. The public areas in the hotel were clean as was my room. The only issue noticed was that the pool furniture could use some updating, but was certainly usable. I would recommend this hotel to anyone who enjoys a "different" style hotel!!
October 23, 2012
Rated 1 out of 5 by Joe1 mr.joseph d`angelo
I expected a coffee pot with the coffee maker, There was none,so i went to the front desk to see if i c memberan get one. i was told that there were none. i love my coffee in the morning so that i can wake up.my reservation number was 82109951 i am a gold SPG member and was expecting better service from a Starwood hotel. please advise,
May 19, 2014
Rated 2 out of 5 by bdotwdot Contemporary Modern falls to the dark ages.
Trendy design coupled with higher price tags called for a better experience than this.
If this was a hostel it would have been pretty good. Not what we expected from a modern Hotel. The intent was there, but the execution fell short. Looks like the overall budget for the maintenance of the hotel was reduced, to just a bit above zero. Everything looked just a bit tattered and uncared for.
We upped our package to include breakfast for two. This turned out to be a Bagel from the foyer. But at least wit was toasted.
Starwood, we just expected better.
May 5, 2014
Rated 4 out of 5 by afgn2014 Comfortable accomodations
nice comfortable rooms, good sleep comfort, spunky bar
May 23, 2014
Rated 5 out of 5 by trvljnky7000 We always choose the Aloft when in the area
The Aloft in Ontario/Rancho Cucamonga always is and feels clean and fresh. We always travel with our dog and they always make us feel welcome.
A clean room is paramount for us and The Aloft meets and exceeds that requirement.
May 20, 2014
Rated 5 out of 5 by lexus310 Excellent Hotel- Top Notch Management and Very Well Run and Clean
I stayed at this property at least several times a month for the last year, and I must say, it is a spectacular property. The management is excellent, they go above and beyond for their guests. The Front Desk Manager Laura W. is absolutely amazing. As this hotel is a Starwood property, and I'm a Starwood Preferred Guest Member, this hotel goes above and beyond for me on each stay. Even though it is part of the Starwood chain (SPG), the management operates it like a boutique hotel. They have live performances by musicians in the wxyz lounge/bar, which also by the way serves excellent food and the bartenders are all great. The Food and Beverage Manager Alexis and her team of amazing bartenders really know how to make a quality drink at an amazing price. Alexis and Katrina (the head bartender) know all of their frequent guests by name and even down to what type of food and drinks they like. The service is 10 out of 10 on the F&B side.
Nadine, (the Operations Director) and Lizette (the front desk supervisor) are amazing as well! Always making sure to go the extra mile for all their guests, not just the SPG elite members. I have stayed at many, many aLoft properties around the country, and this one is by far my favorite. Also credit to all the front desk agents for their consistant great, caring service!
The hotel is EXTREMELY clean (trust me, I travel quite frequently) and very quiet. I admire this property especially as they have each guest sign an agreement that this is a zero-tolerance, no smoking and no party noise document upon check-in to ensure all the guests have a pleasant stay, and a quiet night. I have never been awoken by people in other rooms or even heard voices even when the property is sold out for the night. Great management!
I would like to really recognize Laura W., the front desk manager for not only being an incredible genuine person, but for her passion and extremely excellent work ethic in making sure each guest is 110% satisfied. Laura goes above and beyond for her guests, whether someone needs something, or her just being at the front desk simply greeting passing guests by their last name and a smile. Starwood is very lucky to have Laura as it is very apparent that unlike certain hotels, she genuinely cares about all her guests and her hotel. I could not be any happier with this property. Each time I check in, every staff member greets me by name and a smile. It's hard to find really great hotels like this anymore. This property is definetely a great place to stay. I would highly recommend this property to anyone, even my own family members. Thanks aLoft Rancho Cucamonga for all the past great stays, and I look forward to many more to come!!
March 14, 2014
Rated 1 out of 5 by Mway40 Not a good experience
I stay at SPG properties quite frequently, over 200 nights last year-- and this hotel confirms why I try to stay at the more high-end properties. I had difficulties from the moment I walked in the door. First, no one acknowledged my SPG status. Never ask what amenity, if any, to add to my account. My credit card was double charged and I called the hotel every day for a week (literally) speaking to the front desk, leaving messages with no return call! Exhausted, I called the general manager. After finally talking to the GM, (who passed me off to someone else- never heard from him again) it took another week to resolve the issue, and a total of 15 days for SPG points to post! Laura, the young lady I communicated with assured me upon my return it would be an "aloha" experience. Silly me, I went back!
Laura had a nice complimentary welcome gift so the thought was there; although, with an SPG 200 status during the first stay and every stay thereafter a welcome package is customary- wine, platter of fresh fruit, etc.
Because of the double charge during my previous stay I decided to pay cash for the room and deposit only to be told it would be a $250.00 cash deposit. We tried to get it waived because of the first mix-up to no avail. Low and behold, once again, my card was overcharged upon check-in! Did I say I have yet to be reimbursed for one of the charges from the last stay? Thankfully, Nadine was able to rectify the problem immediately; however, had I not been diligent about checking my card- it would have been a repeat!
I chose to "go green" during my stay. I went to the front desk to ask for water for my room (two free bottle comes with the room) only to be told I would have to "purchase" water because they did not have any on site "for free." Drought, yes, yes, so buy the water that is complimentary! So yes, I purchased my “complimentary” H2O. After complaining in the morning they gave me $15.00 to “purchase” more complimentary water!
By the by I always read the other reviews just to make sure I am not whining . . . it is sad- the reviews for 2014 all sing the same tune! New management maybe?
Some may say they rectified all the problems . . . and they did in their time. Just remember my SPG status is the highest level—so what can you expect?
Its unfortunate that this is one of the preferred hotels on my company’s list . . . sure glad I have voting power-- but I might have to stay a couple of more times before it can be removed . . . guess I will continue to slum it!
March 6, 2014
Rated 3 out of 5 by Edster1971 Pleasant staff, but no coffee... seriously!
Stayed here for 3 days and 2 nights. The experience is comparable to other Aloft properties I have stayed at. The staff are pleasant and friendly, but incapable of assisting with the most important morning . The coffee machine at the Re:Fuel pantry requires cleaning (machine requires cleaning after a certain amount of use), and the staff didn't know how to. I had to hop in the car and dash to a nearby SBUX. Sadly, the coffee machine in the room is also broken. Also requested "go green" but still have not received credit despite 2 emails.
April 26, 2014
Rated 2 out of 5 by SadGuest1 Hotel needs improvement
If you are a regular business traveler you will be unimpressed. The hotel itself is just okay. The beds are of average comfort, rooms are small (like college dorms), and the biggest issue is maintenance.
I have tried on multiple occasions to have basic repairs with no luck. Tonight my toilet flooded the floor for the second night in a row. Yes, I called for maintenance. Last week my shower did not work despite two calls. Even the front desk knew the previous week someone complained about the shower. Poor management!
The worst part is the front desk does not have a business card for the GM, but they give out his email. If only he responded to email. So I know he checks this forum so I mine as well make the issues known to future guests.
I wish there were better SPG options in the area. I might just stay in OC and drive.
March 5, 2014
Rated 5 out of 5 by Guie Great stay
Although our room didn't have a telephone, everything else was perfect. Quiet, but alive. Good interior decoration. Lots of youthfulness.
May 6, 2014
Rated 2 out of 5 by laurier Very bad experience don't waist your money
stayed the weekend of 4-11. We thought it was nice and different so we booked 2 rooms for the following week. It was very bad. The tv went out in my room and the room did not have a phone to call the front desk. there was no one available to handle this problem except some 24 year old kid that was not a manager. we asked for another room and got denied. apparently the hotel was booked to capacity but they had no technician and no manager at 6 pm. the next night I was told that they could of taken a working tv from another room and installed it in mine? I though all the rooms were booked? we kept getting promises from the staff that a manager would resolve the problem but we never got a call. we got a lot of promises of great service but the young untrained staff never delivered. the following night although functional the tv still had bugs were we couldn't get the majority of the channels. I paid for 2 rooms 2 nights, we in LA from SF. Our concerns were never addressed by management at all.
May 1, 2014
Rated 4 out of 5 by Iaawe Spring is in the air
As soon as I walked in the lobby, the face of spring was all over at aloft Ontario. It has a very fresh look with all pleasant colors of decors. I love it!
The lobby was very inviting, the music was fun and the people were very cool here.
April 29, 2014
Rated 2 out of 5 by laurier Inexperienced workers
TV in room would not work, no phone in room, clock in room was a 1/2 hr off. Tried to get help but got nowhere with the desk clerk, all he could do was said he would have the manager call us, we never heard from the manager. Why is there no manager on duty on a friday night and the place is full?
April 22, 2014
Rated 4 out of 5 by DA1987 Great Looking Hotel..
I have stood at this hotel since it first opened and it is by far my favorite hotel in the area.. which makes me wonder why the customer service was subpar this time.
The staff seemed more interested in their phones than anything else... when i checked out the girl at the desk seemed more interested in her call. Which may explain why i was charged an extra stay fee which i noticed but too late.. i ended up having to owe my bank a over withdrawl fee.. i got my money back from aloft but lost the withdrawl fee to my bank... I will definitely stay here again.. Just hope the service is better next time
July 25, 2013
Rated 5 out of 5 by 1049 great locacacion.
I STAY 3 NIGH, I GOT CHARGE ON MY CREDIT CARD 4 NIGHTS I CALL THEY DON'T FIX IT.I HAVE TO CALL 1 MORE TIME.4-24-14
April 24, 2014
Rated 2 out of 5 by Gage2004 Has potential
I have mixed emotions, I really enjoy the Aloft properties and this one had potential, but there were things that brought down my satisfaction. When we arrived we had an additional guest that needed a room, so the reservationist politely obliged my request of the additional room and assured me that one of the nights would be paid in SPG points and the other in cash as I had asked. Upon my arrival home I noticed in my email receipt that both nights had been charged to my credit card. A long phone call was placed to the Rancho Cucamonga Aloft that had three transfers and each time I had to retell the events. The response that was given to me was that the “girl” was “new” and didn’t know what she was doing, and then I was asked if she was “blonde”. It was not my place to join in on the blame of someone I didn’t know. I trust the Aloft to place the right people in the right spots, this was not the case. I was finally told that the manager was in a meeting would get right back to me. Several hours passed and I called SPG to get resolve, then I received a call from the desk manager who stated he could not help me with my issues, but did give me 1,000 SPG points. This was a small consolation to the price of a room or the points I would have used to offset my stay. This is why I say that things need to be tighten up at this property, it has a lot of potential, but issues like this leave a very sour taste.
One more issue needs to be stated. We ordered food from our room and was given an approximate time for pick up. I intentionally waited till after the time frame to assure the food was ready. When I arrived at the bar there was no one attending the bar, there were several bottles of alcohol sitting on the bar and not in the well. I waited about five minutes and another guest said he had not seen the attendant. Then she arrived and said she would check on the food and left (again full bottles of booze unattended for anyone to grab) then came back and said it would be a few more minutes. After a while I was about to give up and she went back again and produced the food. Again attention to detail and attentiveness is a shortcoming of this team.
There is another SPG property in the area and when I return I will probably stay at that one.
April 27, 2014