Rated 5 out of 5 by pigpen best checjk in ever!!!!..fab rooms!! nice Bar!! great location!!!
i love this place.....from check in to check out they treat their guests -the way they would like to be treated.....wonderful!!!...the hotel reservation desk has the most wonderful employees...nerves of steel.. (smile)....i hit some snags of my own doings at check in, they were very patient , understanding, and helpful, ..they went over and above the call of duty!!...thank you......the rooms are fabulous...super clean, free bottled water in the room not 5.00 a bottle; :)...all staff throughout the hotel we friendly and nice....no crabby employees here-which i find a plus!!!....the Bar area is relaxing....nice place to just chill..!!.location the best!!...
March 3, 2014
Rated 3 out of 5 by Ed513520518 Aloft Stay
This hotel is great. Staff, price, room, etc. However, there was no hot water in my shower on one morning during my lsat stay. That's a basic that needs to be covered when you travel. I was really disappointed. I hope there are no further issues like that, or I will need to find a different optino.
March 8, 2014
Rated 5 out of 5 by Honzees15 Great location, great service
We drove from Wisconsin in bad weather and was greeted with a great arrival! The shuttle was made available to us to get to a birthday party we were attending! We didnt spend a lot of time there but the time we did we enjoyed!
March 8, 2014
Rated 4 out of 5 by Rosie25 Great Customer Experience!
I recently stayed at Aloft for my birthday celebration. I had heard great things and the hotel lived up to the hype! The lobby was really cool, clean and laid out nicely. The employees were super nice and even comped me a couple drinks since it was my birthday. The bar was a nice perk for a relaxing glass of wine. The rooms are a little small, but complete with everything you need. The one major downside was that the shuttle left us behind by a mere 30 seconds or so, and then the driver informed us he wouldn't be returning the rest of the night, despite it only being 8:30pm. They did however arrange a town car for us, so that came in handy to be fair. But it did seem strange that the shuttle was booked up for the entire night. Overall, great experience, cool atmosphere and vibe. I will be back!
March 3, 2014
Rated 4 out of 5 by Briarped Cold Water Trumps All The Good Stuff
An errant hot water heater meant a cold shower in Minneapolis on a day where the high reached 15 degrees. The GM had a note up that evening apologizing and explaining the situation.
March 6, 2014
Rated 2 out of 5 by 1AvidTraveler Looks great, fell short
Front Desk Frank was great. The room was small but modern. Issues included cold air that blew into the room, even when the thermostat was set at 74 and 75 degrees F causing discomfort all evening and throughout the night. The temperature outside was sub-zero, and the relief was limited in the room. The smoke detector was no installed; wires were hanging from the wall. The bed was super-hard. After a poor night's sleep, there was no hot water for a shower in the morning. The pocket door that separated the toilet/shower area from the sink and living space had a large gap resulting in no privacy. During the cold shower, water created a large puddle outside the shower stall. There is no on-site, long-term parking available; must use ramp across the street, which is not so bad, except had to pay extra, because I happened to arrive during an event at the Guthrie Theatre. I was advised not to keep my vehicle in the parking space behind the hotel past 8 PM as the condos next door owned the parking spaces and Aloft was not responsible for any damage. When I asked the probability of damage, the desk personnel offered "no comment." To round out the stay, there were issues at check out. The location is good with easy access to freeways and dining options. Minneapolis is a great city.
March 5, 2014
Rated 2 out of 5 by Agent33 Small hotel
The website was deceiving- hotel is much smaller than I thought. Room located on busy street- lots of noise and the heating/cooling unit was very loud- only two fan speeds off or high. Most staff were very pleasant, the shuttle driver was not.
March 3, 2014
Rated 1 out of 5 by DBLJ Incompetent
Made reservation a month before daughter's wedding night, August 17, contacted front desk two days before to verify reservation and late night checkin, was assured enerything was taken care of. Bride and groom arrived to checkin and told no room available as online system overbooked hotel. "The computer did it" Where i work people operate the organization, not computers. Staff on duty gave form apology letter with directions to the Ramada. Staff had lemon attitudes. Customer checked out so waited for room to be cleaned and certainly had the "late" checkin. Ths hotel is the joke of the wedding party and won't be forgotten for a long time.
August 24, 2013