Rated 5 out of 5 by AvidTraveler2015 Great place in downtown Minneapolis
I have always loved staying at Aloft within the SPG chain of hotels - 1) They have a modern feel 2) They are not as expensive as compared to higher end Westin 3) The amenities are great. Also I have found them offering great discount rates if you are visiting corporate clients in the area and if they have an arrangement.
May 21, 2015
Rated 2 out of 5 by Jackie989 This hotel's qualities
While staying at he Aloft we requested a cab ride, the front desk staff recommended a Town Car service and reported it was a good, quality service. Unfortunately that was not our experience. We drove in 80 degree temperatures and had to ask twice to have the windows closed (we were all dressed up and our hair was blowing all over) not to mention the cleanliness of the car... The topper was we were charged $14 for $10 or less car ride, plus we tipped him. When we first got into the car we told the driver we wanted a receipt and had to remind him again after we paid in in cash at the end of the ride. What we got was a company card as a receipt without the price we paid listed. When I contacted Aloft to voice my concerns, their response was they had to confirm this event occurred and would get back to me, of course I had to recall them. Once again it was my responsibility to validate this event happened, as the front desk staff and the town car service had no record of our ride. It was disappointing to be taken advantage of from the town car service they recommended and not to have Aloft support me as a customer.
May 11, 2015
Rated 2 out of 5 by acanon0203 Great room, terrible service
I was apart of a wedding party and checked in after our reception. While checking in the gentleman stated that the wedding party had a little gift bag and when he went to grab mine it wasn't there, he stated that I should call down if it is not in my room so we can figure that out. When I checked into my room I noticed it was not there and when I called down as requested I got an attitude and was told I "wasn't on the list to get one." He was very disrespectful towards me. Also, the bride and groom had paid for our rooms already and all we had to do was check in and they took my credit card information and ended up charging my card for the full price of the room. When I called to attempt to get it sorted out I received a voice mail yet I have not received a call back. I will say the room was nice and the after bar was interesting, however I would never stay at this hotel again and I would not recommend you do either.
March 12, 2015
Rated 2 out of 5 by Jason19 1st TIME GREAT - 2ND TIME DISAPPOINTMENT
First time we stayed here we LOVED it and told everyone about it. Last night, It all went wrong. Shuttle failed. Staff Failed. Heater Failed. Wife had to sleep in winter coat. Had to move rooms at 12:40 am. Would maybe stay again and give them another chance, but the bitter taste in our mouth may take a while to dissipate. Beautiful hotel with unlimited potential, just had a snowball of bad experiences packed into a 24 hour period. The supervisor Mike was somewhat polite, but full of excuses, offered us points for a free room, but still feel unsatisfied with that. I would have felt better if they would've reimbursed me for my cab fees and refunded our room rate, since we didn't get what we paid for, a comfortable room in a nice hotel. Is that too much to ask from such a nice place. I guess I also would've rather heard from the GM. I am a GM of a private golf club and I dread anything like this to happening to one of our guests. If it ever did, I would've went to the moon to repair the relationship with the guest.
February 28, 2015
Rated 1 out of 5 by Britni Worst experience
I drove to Minneapolis over Valentine's day weekend to meet up with some friends, have dinner, and just relax. I requested an early check in just to make sure my room would be ready when I got there as I had an early dinner reservation. I arrived at 5:30pm and my room wasn't available. Not only that there were about 25 other people in the lobby, some of which had been waiting for 3+ hours. The manager was no where to be found. I didn't get in my room until the sun had set and it was dark out, I was also late for my reservation as I barely had time to change. It took me complaining on Twitter to even get a response from upper management, Would not recommend. Not only that but they didn't even acknowledge me even being a starwood member. I special requested a room with a skyline view and had a room view of the back construction site.
February 17, 2015
Rated 4 out of 5 by Kmarie1212 Fun!
I think that the aloft was a great hotel. We stayed there for my friends birthday, and the staff was nice and helpful, the room was ready early and room service was quick. There was also a DJ at the bar which was fun too! I think that the only complaint I have was that the light switch in the room controlled the whole entire room, and I couldn't only turn on the light by the sink without annoying everyone sleeping. Also, the light in the bathroom didn't work, but we didn't have time to call maintenance for that anyway. Overall, it was a fun stay and I would definitely stay there again with my friends!
January 19, 2015
Rated 5 out of 5 by Slaine11 This hotel has great location and staff service
Stayed December 28th, 2014. Staff was outstanding with providing restaurant recommendations, taxi services, and placing us in a room of our choice. The bartender, Robert, was knowledgeable and friendly. Would stay again and again.
January 6, 2015
Rated 5 out of 5 by Kaelan Feels more expensive than it costs
I booked this hotel due to its proximity to an event being held at the Varsity Theater across the river. The event was on Halloween, and the temp turned out to be colder and windier than expected, so the walking path was out of the question. We then found out the hotel offered a FREE shuttle service. The very friendly driver took us right to the front door of the event, and gave us his card with hotel number and cell number when we would like to be picked back up. While checking in, the front desk even had little bags of candy for us since it was Halloween. The hotel smelled nice (we joked they must crush up fruit loops and spread them around) and was clean, parking was a ramp across the street and was very reasonable for being downtown and was within autostrart range from the lobby no problem. Room was nice, but the bed seemed a little uncomfortable. Only thing that was a little awkward was the shower. Its a very spacious glass shower, but the back wall is just an opaque window into the bedroom. The door to the toilet/shower is a sliding mirror, great for space saving, not great for privacy. Area would be a lot better in summer, with its parks and walking paths near the river. I will gladly stay here again.
December 27, 2014