Rated 3 out of 5 by Jennifer2014 No draw space
I recently stayed here with my husband and 2 children. The rooms are VERY small but the worst thing about the room is there isn't any...not ONE draw to put your socks/underwear/bra's in..we had to put it on top of the desk. There were hangers provided but no draw space! Suggestion...get new night tables with draws.
The beds were comfortable. The maid staff was great. If you want your room cooler than the norm 74 be prepared for a LOUD HUM from the A/C unit.
I would not return to the ALOFT.
June 2, 2014
Rated 3 out of 5 by sportwife OK, but not what I would call Comfortable
The staff at the Aloft Minneapolis was wonderful. However, there are issues with the design of this hotel. There is no comfortable chair, only the desk chair and the room is small. The bath room style is modern, but not much space for toiletries, or anything else near the sink. The closet is not really a closet....too small.
The comforter is lumpy and sheets are too small for the bed!! I am a Road Warrior, and just wish designers and owners would stay in their rooms, and see how what your customers deal with!! Too mod and not comfortable for me.
August 1, 2012
Rated 4 out of 5 by FranksFamily Great room at a fair price!
This is a very nice Hotel with very nice Staff who are all very friendly . Hotel has a modern feel to it and is close to attractions and down town life. For the most part the rooms were well kept and clean, but our spare pillows had cases that had not been changed on them! and they were smeared with make up of some sort or another! Other than that, I would have giving this hotel a better star rating for cleanliness. Also the rooms are a bit over priced at the regular price! but if you can snag one at a discount price, it is well worth the stay.
August 29, 2012
Rated 3 out of 5 by SPG111111 Good, with reservations
Room was very clean, and the bar/lobby area was fun and had a nice aura to it. Nice selection of food available. Good Happy Hour menu. Friendly service.
Two major issues affecting this review:
-Very spotty Wifi in my room (#221). While sitting at the desk, the Wifi was constantly going off and on. When I called the front desk to report it, I was told that "welllll, no other guest is reporting this, I'm not sure what's wrong" with no offers for a solution. I ended up having to sit on the bed instead of the desk to work, and even then had problems with the Wifi sporadically disconnecting.
-The heater is insanely loud. I wasn't able to sleep well because every time it turned on, it would jar me awake. I'd seen similar comments on a review on TripAdvisor.
February 22, 2013
Rated 2 out of 5 by Taggert Noise
For a hotel that guest would like to sleep at, this is NOT the place--Friday night band was outside in the courtyard so noise traveled up to the rooms until 11pm--and then a group of 25-30 stayed outside talking and partying well past 4 am--calls to the front desk did nothing to releive te noise (and wonder whether they were guests of the hotel or just band followers). Next night, DJ in lobby until 2AM!! Hotel is NOt well set up for band and/or DJ--it needs to focus on its guests and their comfort--NOT to entice outsiders in.
July 22, 2013
Rated 2 out of 5 by Plav17 Aloft Minneapolis Stay
My wife, and 2 adult children use our SPG points to get a room at the Aloft Minneapolis hotel. I booked a 2 Queen room. When my wife and children got there, there wasn't a 2 bed room just a king size available. We told them that our reservation was for 2 beds since 3 people can't sleep in 1 bed. They were not helpful and said they couldn't help us. After much discussion they gave us a blow up mattress which was for a young child and was very uncomfortable. I am a gold member and should receive status. When I book a specific room, that is what I should receive. This was very disappointing and I may discontinue using the program since we were treated so poorly. I work hard for these points and I am sure there are other hotel chains who would welcome my business.
April 28, 2013
Rated 5 out of 5 by DSMArch Great modern hotel for very fair price
Great location and excellent unique modern experience. Rates are better than the typical hotel. Recommended excellent restaurant for dinner. We have stayed many times at Aloft MN before and will continue to come back
July 6, 2014
Rated 4 out of 5 by Kathy16 trendy hotel
In town for the Mn gophers game and shuttle service to the stadium is definitely a plus. Front desk employees were very helpful-Brian especially! Loved the trendy look and feel of the hotel. One downside is that there is no restaurant onsite, but there are a few nearby. Nice snack/breakfast selection at hotel. Room was clean and the surrounding area is very nice. Definitely would stay again. Wish we had checked it out sooner,when the twins still played at the dome. Shuttle service is hard to come by at the hotels we stay at
October 17, 2012
Rated 4 out of 5 by flewis Poor check in experience
I booked three rooms at the aloft hotel Minneapolis for a group of eight people this past weekend. When we arrived I went to the front desk to check in and was greeted by a recepsionist who began to check me in. I began by trying to explain that I had booked three rooms for a group of six peopel and I pulled out my confirmaiton email from SPG. Without care for the email I had as evidence of my reservation she began to inform me that I was only able to communicate with her about the reservation for the room with my name on it. As i began to explanin that I made all three room reservations and that I was encouraged by the booking agent at SPG to enter the names of other guests staying in the others rooms to make it easier at check in, she continued to commit to a defensive attitude with me, with respect to the other three rooms. The recepsionist would not work with me, which required me to ask for a manager. When i asked to speak with the manager, she said, "sure you can speak to a manager but he is going to agree with me, its the policy." This response was quite offensive. I work in the customer service industry. If a customer has a problem, staff should do everything that is within their power to help that custoer overcome their issue. Not make it a battle over who is right and wrong. Not to mention, if the problem is biger then what they are capable of resolving, they should kindly suggest that we speak with a manager, not wait for the guest to demand it. After speaking with the manager, it turns out i was right. The SPG member, making the reservation does have the power to make changes to any of the reservations he or she makes regardless of who is listed on the reservation as the person occupying the room. My complaint is not with the policy rather with the way in which your staff memaber handled her customer. Please work with this location to impove customer service thorughout the guest experience. I will add that as a token of good will, the manager that i spoke with at the hotel sent up six free drink tickets to our group to appologize for the poor level of service.
July 21, 2014
Rated 2 out of 5 by MJW2014 Thin Walls
The walls were very thin in the hotel and I could hear the child yelling back and forth with his mother all night. I had a hard time falling asleep. Additionally I needed to unplug my fridge because the noise very loud. The staff was great and the rest of the room I loved but the lack of a quiet atmosphere especially when I was trying to sleep impacted my overall impression,
June 15, 2014
Rated 5 out of 5 by GKT123 GKT
Clean, friendly and close to the city center. Loved being able to use the Nice Ride station in front.
July 7, 2014
Rated 2 out of 5 by Pete14 Great location and great price. Staff is not customer focused as a whole at the front desk.
I have been coming to Aloft Minneapolis for almost a year. Both Brian's at the front desk do a great job. Matter of fact, Brian (shorter one now working more at the W) was fantastic and made me feel welcomed. Rachel the bartender also is fantastic and takes care of customers well. The newer staff and the woman working the front desk on the night shift need more training. Also, please fix the TV on the treadmill that has static and has had it for months. Fitness equipment is critical to my stay as well.
February 15, 2013
Rated 4 out of 5 by Pascal70 Great dowtown hotel
I mainly appreciate the location (near I35), not far from downtown. On top, the hotel facilities are good, rooms are not big but very clean and there is always a nice atmosphere in Aloft lobby.
Romms on street side are a bit noisy, prefer rooms on the rear. Staff is very helpful.
June 23, 2014
Rated 4 out of 5 by Rosie25 Great Customer Experience!
I recently stayed at Aloft for my birthday celebration. I had heard great things and the hotel lived up to the hype! The lobby was really cool, clean and laid out nicely. The employees were super nice and even comped me a couple drinks since it was my birthday. The bar was a nice perk for a relaxing glass of wine. The rooms are a little small, but complete with everything you need. The one major downside was that the shuttle left us behind by a mere 30 seconds or so, and then the driver informed us he wouldn't be returning the rest of the night, despite it only being 8:30pm. They did however arrange a town car for us, so that came in handy to be fair. But it did seem strange that the shuttle was booked up for the entire night. Overall, great experience, cool atmosphere and vibe. I will be back!
March 3, 2014
Rated 4 out of 5 by DowneastTraveler Great value, great location
Although small, the rooms, beds and baths are excellent. Close to public transportation with easy access to the airport and near the Guthrie Theater, the Mill City Museum, and the wonderful Mississippi River parks and historic Stone Arch Bridge across the Falls.
June 24, 2014
Rated 5 out of 5 by SMorin27 Exceeded Expectations
I just can't say enough about our recent stay at the Aloft Minneapolis hotel. The hotel was spotless, and quite unique. The staff was unlike any other that we've experienced - ever. So friendly, so accommodating, even when it meant that the hotel would lose money in the end. The shuttle was an added bonus - we never had to take a cab anywhere! The location is super convenient, close to plenty of attractions, restaurants, and bars. I highly recommend staying here when visiting Minneapolis.
November 5, 2011
Rated 2 out of 5 by Lillian29 Diappointed. Not coming back.
When we arrived we were told there was no parking for guests. We didn't even have a place to unload. We had to park in the public city lot across the street, which wasn't so bad, UNTIL the lot had a morning and evening event going on which required pre-paid parking at double the normal rate. How can a hotel not be able to accommodate parking for it's customers? That's enough for us to never come back. Also, the front desk staff was not helpful AT ALL in assisting with parking issue. Walls are paper thin. We could hear our neighbors basic conversations and the alarm clock they never turned off. We appreciate the interior style of the rooms, but the bathrooms look like hospital bathrooms. Not exactly comforting. The bed was extremely uncomfortable. The sheets consistently kept coming off of the mattress.
June 24, 2013
Rated 3 out of 5 by jloewen Towel rack?
Where does one put a washcloth after use? or a towel? No towel racks, only the stack of new towels! In modern architecture, form is supposed to follow function, but lack of form does not mean the function is no longer needed!
June 20, 2014
Rated 4 out of 5 by Steve1004 sleek euro modern
Very modern and euro like hotel. Rooms very utilitarian and a bit stark yet functional. Staff was excellent in all ways and places. Near Guthrie theatre and great freeway access.
June 23, 2014
Rated 5 out of 5 by Mish41 U of M visit
My daughter & I stayed as we were visiting the U of M. Very nice motel. Clean & comfortable. Didn't have to wait long to check in or out.
June 25, 2014
Rated 4 out of 5 by JEM72 Nice place to stay
Overall this is a nice place to stay. A few minor issues - the shower door didn't fit and a lot of water splashed under it on to the floor, make sure you don't leave anything there. The sink looks great but I couldn't use it very much at all without splashing water all over. Other than that it's a good place to stay - the room was very comfortable and quiet.
May 27, 2014
Rated 4 out of 5 by Harak room heat/cool unit
Unit runs only on HIGH speed making it noisy and uncomfortably breezy. Thermostat on wall is placed right above unit and causes it to cycle every 20 seconds. Very difficult to sleep. Had to leave stat on continuous run. We had 3 rooms in our party and everyone was disappointed. Some draped bedspreads over the cabinet to keep unit quiet and some unplugged it and slept in the cold. Not in keeping with the quality and design standards exhibited in the rest of the complex.
January 8, 2013
Rated 5 out of 5 by Lbarrows Fantastic hospitality
This is such a wonderful place to stay when you are in the Minneapolis area, especially if you are going to the Guthrie or on a biking outing. Rooms are modern, spacious, and comfy. Great beds, cool shower set-up. They have a seriously marvelous staff and the lobby is happening in the evening. Highly, highly recommended if you are looking for an inviting, contemporary hotel stay.
May 19, 2014
Rated 4 out of 5 by JonathanTravelConnoisseur Aloft o.k. stay
Unique warehouse conversion, modernist style with a hip-happening vibe in lobby and bowling alley style check in area. I had to argue that I was Platinum status showing them my spg card, as the young lady showed me her computer screen which said gold. And all that fuss for a $10 voucher for breakfast --for 2 persons. Hmmm. There was a low battery beeping notice in our room all night that we couldn't identify. Annoying. Otherwise, a nice big room with nice amenities.
March 24, 2013
Rated 5 out of 5 Lives up to it's name
Everything was great! We loved the idea that they have a taxi service that will take you any where within a 5 mile radius and pick you up. Their staff was very helpful in locating places of interest and good places to eat. The only issue I had was their pillows were to mushy and I like blankets instead of a heavey comforter, but that is just my prefernce. The shower could have had more water pressure. All in all it is a great place to stay and we will go back.
November 19, 2012
Rated 4 out of 5 by Marinka This hotel was located ideally for our stay.
We attended a play at the Guthrie so this hotel was so convenient. The staff gave us helpful information for places to eat and coffee the next morning, again within walking distance. We were surprised that there really was no hotel parking. The public parking ramp was close by, which we used, but thought maybe the hotel would have compensated for its use.
May 22, 2014
Rated 2 out of 5 by WFry77 Disappointing!
We were really looking forward to our stay at ALOFT, but we were disappointed with the result. The top 3 reasons all have to do with conflicts of getting a good night's rest.
1. The room was heated/cooled with the same cheesy units you see in 1 and 2 star motels, the ones that constantly start and stop ALL night long.
2) A light fixture directly over our bed made a ticking sound about every 90 seconds. Just when you might be drifting off into dreamland, TICK!
3) Noise from the traffic on the street directly below our hotel 5th floor window could be heard all night. So loud we thought the window was open, but it was not. The hotel must of purchased windows from the air/heating supplier.
If you would prefer to sleep at night ... go to a different hotel. Or, if the noise doesn't bother you, stay at a 1 star motel for a third of the cost.
October 7, 2013
Rated 4 out of 5 by edizzle Good
The staff here are fantastic and would do anything for you. I stay here every week and feel comfortable and at home.
The only issues I have with the hotel are the lack of SPG rewards (no go green option, poor Platinum amenity and no potential upgrades, and the gym.
The gym is already small - two runners, two bikes, two ellipticals, two benches and some free weights. The lock on the gym door is deactivated and it is often filled with locals and not hotel guests. Considering that this hotel is filled with business travellers during the week who like to workout generally, it really makes it unbearable trying ti fit in a workout during the winter months.
The pool is also just too small to be of any use.
This place really is fantastic though, so don't let it put you off. There are board games, pool, shuffle board and corn hole (all free) as well!
March 9, 2012
Rated 5 out of 5 by GuthrieGoer Great Guthrie Deal
I stayed at the Aloft because it is a block from the Guthrie where I attended a workshop and a performance. I parked my car in the Guthrie ramp, a municipal ramp that has a people entrance right across from the hotel (cars enter the ramp across the street from the Guthrie). For $15 at check-in I got a 24 hour in and out pass for the ramp. Perfect!
I got a pizza from Sarpino's delivered to my door in a half hour. In the morning I purchased a $5 egg/cheese/ham English muffin in the lobby and enjoyed it with the coffee provided in my room. These conveniences fit my busy schedule.
The room was very clean. Especially nice was a box on the room desk that had electrical outlets for personal electronic devices as well as input jacks to connect devices to the room's large TV.
Check-in was pleasant and the staff was friendly. I would stay again at the Aloft.
March 10, 2013
Rated 3 out of 5 by Kathy103 Lovely but lacking
First of all, the staff was excellent and very responsive. the room was quiet. My husband and I did not like the layout of the room. There was one chair and little space to move around.We like to have the bathroom door to close all the way. The channels on the television are somewhat limited. One could find a greater selection at a less expensive hotel. Parking was an issue. We arrived and parked in the designated hotel parking garage and had to pay $8 in cash for a one-time performance fee at the Guthrie even though I tried to explain that were staying at Aloft. Upon leaving we also paid for hotel parking. At the front desk, the only explanation was "We've had problems with parking."
We did not want our room cleaned and hung out both the "go green" and do not disturb signs. It was cleaned.
When leaving I agreed to have the receipt emailed. After 3 days, I had to call the hotel because it had not arrived.
For what you get I feel the hotel is overpriced.
May 16, 2014