Rated 1 out of 5 by Stephanie23 Dirty
We expected the hotel would be along the lines of a mini "W". The carpet was old and stained. The floors were dirty and we felt like we were staying in a dorm room. The staff had an attitude and we felt customer service was not priority. Linens, bath product and towels need to be upgraded. Lumpy mattress and pillows were not comfortable.
February 10, 2014
Rated 3 out of 5 by AloftJunkie Staff needs a customer service pulse check
Not my first rodeo at this hotel but it was the first time I can say I did not walk away with the Aloft ‘experience’. Staff room selection for my stay (hotel was not full) was not ideal. On the outbound trip, we were assaulted by flagpole noise and on the return the highway. Staff at check in onwas not friendly and on check out, I had to wait (several minutes with no – I will be right with you) behind the housekeeping staff to speak to the front desk attendant. Our room did not stock the complimentary waters and when I brought this to the front desk’s attention and asked for them at checkout I was made to feel uncomfortable and shared that I would be writing this in a review. Need to retrain your front desk team.
January 2, 2014
Rated 1 out of 5 by Seriouisly2013 Disappointing
I stayed for one night and had my dog with me. My room was near a room with a dog that barked nonstop from the time I arrived until the time I departed. I went to a party and returned back to the hotel around 1:30am and was greeted by an out of control karaoke party in the lobby. It was way too loud and obnoxious for that time of night. My room was just off the lobby, so needless to say, it was lout there too + the barking dog down the hall, it is a wonder my dog wasn't in a complete panic. Luckily, she's an easy going dog and never barks. Also greeting me was a hallway filled with smoke. Apparently smokers were using the hallway to smoke rather than stepping outside. And, as if that wasn't enough, some type of ant/bugs were all over my dog's food bowl when I tried to feed her in the morning! All in all, a very disappointing stay!
January 2, 2014
Rated 4 out of 5 by cpmdesign Loved the LOFT feeling.
Overall stay was great. We were on the 2nd floor first room located outside of the elevator. We heard it run ALL NIGHT LONG..and then AGAIN ALL morning. That was the only downside. Otherwise LOVED the Loft.
January 6, 2014
Rated 2 out of 5 by BTM123 Nice Staff, Dirty & Dark Room
The vanity light in our bathroom was out, our toilet did not flush well at all, the bathroom door was impossible to close, and there were lady bugs and roaches everywhere. It seems like the hotel construction went cheap on certain items in the hotel. The staff was nice, but it was not worth the money we spent at this hotel.
November 18, 2013
Rated 5 out of 5 by hamnd Excellent Stay
The room was very clean. We especially loved the fresh white crisp clean bedding, and the bed was very comfortable. Rooms have a great modern feel. Hotel is right off I-65, convenient location, but a little hard to find because it's tucked behind buildings, and the very small entrance sign was hard to see. We had our small dog traveling with us. They brought her a bed, treats, and a food mat. Very welcoming staff! We liked the hotel so much on our trip down to Florida, upon checkout we booked a room for our trip back
September 11, 2012
Rated 3 out of 5 by Mikal618 Sadly, no
I understand the concept of these hotels, but they're just not comfortable. There isn't a chair in the room. The closets are a shelf area with curtains. There is no dresser with drawers. The decor, while they seem to think it's cutting edge, is really pretty ugly. There's no room service. This one is right on top of a freeway, so there's constant traffic noise in the rooms. The music in the lobby and elevators is distracting and too loud.
April 8, 2013
Rated 5 out of 5 by Boo2Boo Loved the upscale features at this hotel
I thoroughly enjoyed my weekend at Aloft Cool Springs. Everything and I do mean everything was fabulous. We used the pool, hung out in the lobby and got our "drink on" at the bar. Loved the upbeat atmosphere.
January 27, 2014
Rated 5 out of 5 by FindYourWray Aloft - Franklin, TN (Nashville)
First time to an Aloft hotel. I have experienced over 25 hotel brands and this brand is a revolution in room and hotel design. Very impressive with too many features to mention. It is a must stay for travelers who enjoy travel and are looking for something refreshing and unique. The demographics are young, professional individuals that enjoy a young, hip and social vibe.
April 30, 2013
Rated 5 out of 5 by JohnBAR Exceptional stay
What a great hotel, and staff. Love to visit. Was disspointed I arrived too late to catch the live music in the lobby, but the staff referred me to a local restaurant.
January 26, 2014
Rated 5 out of 5 by Nana651948 Excellent hotel
My husband and I were very pleased with our stay at Aloft in Cool Springs, Franklin, Tennessee. The room and facility surpassed our expectations. We were also happy to see that the hotel is pet friendly. Thanks, Aloft.
September 3, 2013
Rated 1 out of 5 by flygirl Will not stay at any Aloft unless that is the only choice
This was a BIG disappointment.
1. Room was small; absolutely no space even for 2 people; no way to have a guest visit.
2. Beds always rumpled
3. Duvets had patched of filled cells, but some with nothing.
4. Room was always humid
5. Refrigerator did not stay cool
6. No microwave in room
7. Advertised dinning facility as just a bar with microwave sandwiches
8. NO AMENITIES and no sign to ask for what you might need
9. Complimentary Breakfast was a cup of coffee; everything else had to be paid for- (most hotels now offer free breakfast).
10.No ice on floor- had to get "bags" from lobby. No snacks or drink machines on floor.
11. Décor very Spartan; not conducive to socialization.
August 10, 2013
Rated 5 out of 5 by Juls120864 Love this hotel
Great hotel and great staff
January 26, 2014
Rated 5 out of 5 by CardinalRain Great area of town and nice hotel
Very nice hotel and the staff was fantasttic. Rooms were clean however the exercise room was below average. The cable machine was broken as well as the equipment in the room was in poor condition. One of the many reasons I stay at aLoft is for the ReCharge gym and this gym was in bad condition. If you don't plan to exercise, this hotel is fantastic.
December 12, 2013
Rated 5 out of 5 by TNC1 Good value
Hotel was in great location and staff was very well mannered and met all my needs.
January 25, 2014
Rated 2 out of 5 by rod78 Not recommended for guest use to nice hotels
Wasn't aware the hotel would be designed by ikea. Outside of the cheap no class furnishings, the kids running the hotel are nice but unknowledgeable. At no point during the stay was management or any employees over the age of 25 present. I booked a room with breakfast package "for 2". A rate that adds 20.00 for a 10.00 "breakfast chip". FYI a breakfast chip is only enough for 2 to get a breakfast muffin with frozen egg product and a drink. Anything else will cost you extra. Overall this is a cheaply furnished over priced hotel with unprofessional staff. STAY AWAY!
July 3, 2012
Rated 4 out of 5 by Scrapper Good hotel
Very nice hotel and facilities for the price.
January 20, 2014
Rated 4 out of 5 by TD777 Great Stay
We came here after driving 8 hours from NC as a quick place to stay for the night. We got in late that evening so I was surprised that the gentleman that checked us in was so upbeat and friendly. Since it was my first time staying at an Aloft, he offered to give a quick tour, which was so sweet but we were incredibly tired so we declined. He still told us everything about the hotel.
We were offered late check out since we got in so late. I will definitely stay again when I have more time to enjoy the outdoor seating area and bar.
Room: Clean, Comfortable, Quiet
Staff: Friendly, Knowledgeable
Area: Quiet, Close to Attractions, the hotel is tucked away
December 10, 2013
Rated 4 out of 5 by JohnQBusinessTraveler Nice but needs some cleaning
Nice Hotel and as a SPG I try to stay withStarwood. This hotel is very Metro and pretty, but I did find that when I entered the room the sheets looked slept in and some stains on the carpets. I also had to smash a decent sized cock roach on the wall....so....
November 25, 2013
Rated 5 out of 5 by peace Exceptional!
I loved, loved, loved the Aloft in Nashville. As my roommate said correctly, it is swank. We both loved our stay, the rooms were so beautiful and super clean and neat. I have stayed in a lot of hotels and I can say that this is the best one by far. I highly recommend the Aloft in Nashville for your stay. They even have a wonderful display and assortment for breakfast. The Aloft knows how to take care of their hotel guests. No, they are not paying me to say this, I am saying it all on my own. I loved my experience there and I hope to stay there again next year.
September 26, 2012
Rated 4 out of 5 by JennyA Neat Concept
Stayed here one night for a soccer tournament. The hotel staff was very friendly and the lobby area was comfortable. The boys enjoyed the pool table very much. Did not like that the bathroom door did not lock and that the toilets seem to have a slow time flushing. The team breakfast was not very good. Frozen bagels, canned fruit, and rubbery pancakes with no syrup. I was also surprised when I got on the elevator to see a few dogs which is not something I personally enjoy while staying at a hotel.
September 16, 2013
Rated 4 out of 5 by DannyBL High end hotel at a very affordable price
This was the first time staying at Aloft for me and my wife. The special rate we got when we booked two nights made this hotel cheaper than any other hotel in the area, especially given the high standard it offers. The interior decor is very appealing, staff extremely friendly, and even though our confirmation specifically mentioned breakfast was not included we were given complimentary breakfast tokens for our stay.
We were however disappointed with the bed. Not comfortable at all. This can be a matter of personal preference, but given the high standards of everything else at this hotel, I would have expected the bed to be softer and the linens to be of better quality. After falling asleep on my back one night, I woke up feeling extremely achy and sore.
October 31, 2012
Rated 4 out of 5 by Aimee90 October 2, 2013 Franklin Aloft review
Love this hotel. Great Wed happy hour added with live music has been added since my last stay.
Only complaint is the temperature in the hallways and elevator. It appears to not be regulated well or set to high on all floors except the lobby. I think there is common ground to be met between being Ecofriendly and ensuring basic comfort for guest. I noticed this last month when I stayed and decided it must have been a fluke. Apparently not.
October 4, 2013
Rated 4 out of 5 by Shadow2 the little things
the only things I would suggest is that a least some food items be complimentary in the morning..i.e. bagels, fruit, cereal, etc..
Having a strictly pay arrangement in the morning isn't cool...the hotel is nice but there are a lot of nice hotels that offer the traveler a decent morning breakfast at no cost. I get the deal..there was a cook available to prepare something from the the Refuel menu but comping some things would add that extra touch that I would expect from you guys.
August 25, 2013
Rated 3 out of 5 by JMF53 Loud elevator
The stay was fine as far as the room and friendly staff. Comfortable bed. Elevator was very noisy in our room. AC also noisy.
November 9, 2013
Rated 4 out of 5 by Nani5 Comfortable hotel with great customer service
Enjoyed several stays in this hotel in the past 3 months - -
Pros: rooms are clean, beds comfortable, internet reliable, inroom safe is nice touch. Hotel sytle geared towards under 40 crowd without kids (great when there for business). Fridge and free bottled water is super. Cannot hear noise from neighboring rooms. front desk staff personable - staff displays genuine concern for your comfort and satisfaction. Great restaurant within walking distance
Cons: Quick serve food - works in a pinch. Freeway noise can be loud in some rooms, but rumble of room air conditioner drowns it out. Air conditioning works to a fault, rooms get cold, difficult to set unit to comfortable temp. Wednesday evening live music is loud in rooms on 3rd & 4th floors above lobby
Overall: Great "no frills" hotel in super location -
July 29, 2012
Rated 2 out of 5 by GBMULL Comfort of lodging
The mattress was very hard and lumpy!!
Traffic noise was horrible!
Other than the two issues noted above, the room was immaculate and the motel was in a convenient location. The breakfast was wonderful as well.
October 28, 2013
Rated 2 out of 5 by J1755 Does not compete for value based on price
The hotel room was recently cleaned, but there were two very large stains in the carpet. -Gross
The breakfast options were limited and over priced
The room price was expensive.
The décor looked cheap.
No outlets worked in my room. Engineer had to fix.
The staff was friendly
October 18, 2013
Rated 2 out of 5 by Psychgrl Not what I expected
The hotel looks cool, but there was no room service, the bar closed at 10:30, the mattress cover didn't properly fit the bed and created uncomfortable lumps, the sheets looked wrinkled as if not laundered, it was 16-19 dollars to rent a movie on the TV - which had Showtime but no HBO, I was told I would have to call early in the morning to request a later check out- which defeats the purpose if the goal is to sleep in, the room temp. was set to 77 when we got in and after we tried to change it, readjusted itself back to 77, so we were up in the middle of the night sweating and had to turn AC on which then switched back to heat. We choose the hotel because it looked fun and had a bar- cost was not a factor. For the same price or a little more we could have stayed somewhere that met out needs. I would not stay here again.
January 26, 2013
Rated 2 out of 5 by Bluebonnet Very sparse
My husband and I were on a business trip in the Nashville area and stayed two nights at Aloft. We were disappointed by the size of the room and lack of accommodations. There was no dresser and just a small area to hang a few shirts behind a curtain. There was an office chair but otherwise no place to sit besides the bed. Everything was very small! We are average size people, but felt as though we were in a low budget motel.
My husband had a very difficult time sleeping due to the fact that the hotel is located right beside the interstate. The noise from the interstate was loud and non-stop. Again, it made us feel as though we were staying at a low budget motel.
On the morning that we checked out I spoke with a couple in the elevator who were leaving as well. They had similar sentiments...very small, no where to sit, very sparse accommodations.
November 1, 2012