Rated 5 out of 5 by AG0811 Tennessee vs. Vanderbilt Game
Great hotel. Glad they are updating. Will definitely be back.
December 1, 2014
Rated 5 out of 5 by Lindsay22 Group Trip
We had a travelling youth team stay at this hotel. The staff was very accommodating and let us spread out for team meetings, etc. The lobby had plenty of seating and room to move about. The rooms were good for a 3 night stay. My only complaint was the traffic noise coming from I-65 nearby.
November 24, 2014
Rated 2 out of 5 by Allen38 Only Starwood property in area, and it shouldn't be one
Honestly, this was the noisiest hotel room I have ever stayed in. I normally like a-lofts but this one needs some major upgrades in facilities and staff attitude. The bed was the worst of any SPG property I have ever stayed in, and as a lifetime Gold member who is a year away from lifetime Platinum, that is saying something. The carpet and wall coverings are old and stained, the linens are old and torn and the A/C unit sounded like it was on its last leg. Worse than all of that was the attitude of the staff, they did not welcome guests entering or leaving the hotel and were only interested in talking to each other or checking out their phones. Only the gentleman who processed my checkout seemed to understand customer service. Unfortunately, I have to stay here as the office is in Franklin an the Four Points is too far away. Hopefully it will get better but unless they fire the majority of the staff and buy new beds I doubt it will.
November 23, 2014
Rated 2 out of 5 by BTM123 Nice Staff, Dirty & Dark Room
The vanity light in our bathroom was out, our toilet did not flush well at all, the bathroom door was impossible to close, and there were lady bugs and roaches everywhere. It seems like the hotel construction went cheap on certain items in the hotel. The staff was nice, but it was not worth the money we spent at this hotel.
November 18, 2013
Rated 3 out of 5 by AloftJunkie Staff needs a customer service pulse check
Not my first rodeo at this hotel but it was the first time I can say I did not walk away with the Aloft ‘experience’. Staff room selection for my stay (hotel was not full) was not ideal. On the outbound trip, we were assaulted by flagpole noise and on the return the highway. Staff at check in onwas not friendly and on check out, I had to wait (several minutes with no – I will be right with you) behind the housekeeping staff to speak to the front desk attendant. Our room did not stock the complimentary waters and when I brought this to the front desk’s attention and asked for them at checkout I was made to feel uncomfortable and shared that I would be writing this in a review. Need to retrain your front desk team.
January 2, 2014
Rated 4 out of 5 by vevera Enjoyed!
There is one thing they could improve upon! Place more coffee packets in room! Also, why not give shower caps? Don't you know that women need them? Can you have a second chair in the room?
November 11, 2014
Rated 4 out of 5 by Therodman22 Very nice. But some suggestions
Overall nice hotel. The door to the room is very heavy and hard to open. Our room lamp was broken. Staff took to fix, but never returned lamp or updated us on status.
November 10, 2014
Rated 4 out of 5 by Giuseppi Good place to get away
Nice hotel and the staff is GREAT
November 11, 2014