Rated 3 out of 5 by busexecdallas underwhelming visit
this was a disappointing stay. The lady working the front desk on Thursday 8/14 in the morning was rude, when I checked in no one asked me if i wanted a free breakfast or bonus points for my platinum status. when i asked what the goody bags on the front desk were for the man checking me in said they were to hand out to guests at random for people they wanted to welcome to the hotel...but I did NOT receive one. I felt like that was really rude. The next day checking out I asked for an emailed invoice, I never got it. so had to call to get it. overall, the staff really needs to up their game...they are not great starwood brand ambassadors.
August 15, 2014
Rated 3 out of 5 by UmmNoThanks ClosebutNOCigar
Upon arrival, the lobby and hallways were littered with unsupervised kids sprinting down hallways and yelling. The front desk was unattended for at least 10 minutes while we waited to check in. The ambiance is unique and cool, however our room was dirty. The carpet was stained in several areas, dirt was visible on counter tops, the bathroom door did not work properly. After shelling out extra money in hopes of a relaxing weekend with a modern feel, this hotel fell short.
September 24, 2014
Rated 3 out of 5 by SM213 Comfortable but Loud
Room is comfortable and hotel is convenient but room was very loud and prevented me from sleeping at all.
September 25, 2014
Rated 3 out of 5 by Cotril Cool concept but fell shoft
Love the look and feel of this hotel but we encountered many issues.
The sliding mirrored bathroom door was so heavy that my husband had to help me open and close it.
There was no fan in the toilet/shower area. Shower had instructions that the door had to be closed or the fire alarm would go off. The shower soap dispenser was clogged. While attempting to dispense soap, it fell off the wall.
The bed was comfortable. One of the shades would not adjust. Small but efficient.
We were given the option to not change sheets and receive a $5.00 credit. We didn't realize that selecting that option also meant our room did not get cleaned at all. The bed was not made, the garbage not collected, the soap dispenser not fixed. Further the $5.00 credit was not good at the bar, only for the food area. Since our reservation included breakfast, the $5.00 went to waste.
Breakfast: Pricey continental breakfast. The cheaper hotels with free breakfast do a much better job.
Overall not a good value.
September 22, 2014
Rated 2 out of 5 by music8dog Experience
I travel to Nashville every week, but find that other hotel chains in the Franklin area to have better accommodations. I used to stay at Aloft all the time, but the facility is starting to look run down. Carpet stains, wallpaper coming off walls, scuffs and skid marks on walls, worn furniture and bedding. There was no iron or ironing board in my room. The hall and common areas are very warm almost hot. I know other Aloft locations don't have these issues, but this particular location doesn't meet the standards I know desired.
August 21, 2014
Rated 2 out of 5 by BTM123 Nice Staff, Dirty & Dark Room
The vanity light in our bathroom was out, our toilet did not flush well at all, the bathroom door was impossible to close, and there were lady bugs and roaches everywhere. It seems like the hotel construction went cheap on certain items in the hotel. The staff was nice, but it was not worth the money we spent at this hotel.
November 18, 2013
Rated 5 out of 5 by PC56 Cool Loft
Better than expected, the room design, bathroom design and friendliness and cordial staff.
September 15, 2014
Rated 3 out of 5 by AloftJunkie Staff needs a customer service pulse check
Not my first rodeo at this hotel but it was the first time I can say I did not walk away with the Aloft ‘experience’. Staff room selection for my stay (hotel was not full) was not ideal. On the outbound trip, we were assaulted by flagpole noise and on the return the highway. Staff at check in onwas not friendly and on check out, I had to wait (several minutes with no – I will be right with you) behind the housekeeping staff to speak to the front desk attendant. Our room did not stock the complimentary waters and when I brought this to the front desk’s attention and asked for them at checkout I was made to feel uncomfortable and shared that I would be writing this in a review. Need to retrain your front desk team.
January 2, 2014