Rated 4 out of 5 by BH49 Nice location in Las Colinas
Nice place for Las Colinas near many business locations and restaurants. Very clean and nice amenities at hotel along with courteous staff Will come back on my next biz trip!
July 18, 2014
Rated 3 out of 5 by AEG22 Staff are great
The hotel was not what I expected, but the staff was wonderful! Extremely helpful and very responsive.
July 12, 2014
Rated 4 out of 5 by SASteve Cant be hip and cool with a crappy WIFI network
Here is what I posted on google maps.
If you consume too much bandwidth, you will be blocked or throttled. That was pretty much what the front desk and the wifi technical help desk said to me. I was just trying to vpn and get some work done. Frick! So their solution was to reboot the entire wifi network to kick off users that may not be watching their laptops or tablets. Those users not watching the connection would not reconnect and free up bandwidth for those that are currently using it. Nice, sorry hotel guests for booting you off your important work or personal use of the internet because the help desk was trying to free up bandwidth for me. I was just trying to VPN and use some company apps. REALLY!!! If you’re hip and cool, you are connected, but you can’t connect, does that make you unhip and uncool? Other than that, like the concept, décor, ease and good service, yeah yeah, now back it all up with a good connection.
February 2, 2012
Rated 3 out of 5 by Birthdayfail Very unwelcoming.
It was my fiance's birthday this past weekend, and I surprised him with a stay at this hotel & concert tickets, needless to say this was a special weekend. When I made my reservation online, I requested a late check-out. Upon arrival, Sarah (who was wonderful!) not only checked me in quickly, but was also informative! I mentioned we were in town for a concert, as well it our first stay in an Aloft hotel. She pointed out the breakfast area, answered all of my questions, including the bar times, and mentioned how close the hotel was located to some restaurants where we could have a nice dinner. I double checked and confirmed that we had a late check-out for 2pm. The rest of our stay was wonderful, until morning. We went downstairs for breakfast, where we were confused when there wasn't anyone to take our breakfast order. I approached the front desk, where a manager was talking to the front desk agent, both who could see me standing there, waiting for help. After a few minutes the front desk agent was finally able to break away from the conversation and help us out. Again, the front desk agent was informative, helpful and polite. A few hours later, we awoke to housekeeping knocking on our door even though we had the 'Do Not Disturb' sign on the door handle. We politely explained we had a late check out, and she apologized. Then, 10 minutes later we interrupted AGAIN but this time with a loud, aggressive pounding on our door. When my fiance opened the door, it was the same manager whom ignored us at breakfast. He did not mention his name, or the reason behind the rude knocking and proceeded to be very short & demanding when he spoke to my fiance. All he is said was (as soon as the door opened) "Checking out?" My fiance responded, we had a late check-out for 2pm. The manager replied, "Mhm. Are you sure?" My fiance then explained we had confirmed it with front desk at check in. The manager nodded his head and walked away. He did not mention his name, nor did apologize for the inconvenience or explain what the issue was. It was very rude and we instantly felt un-welcomed, as if we were being asked to leave so they could get the next guest into our room. We quickly packed our bags and left. It was a horrible feeling, as if we had done something wrong.To top it all off, since we left in a hurry I had left the concert tickets in the hotel safe. We had already driven the hour back home when I caught the mistake, so I instantly called the hotel. Thank the heavens Sarah answered the phone, even remembered me, and the importance of those tickets. She explained a manager would go check on the tickets and would call me back. Lucky enough, I had made a copy of those tickets because otherwise we would have missed the concert. We received no call back, but instead after an hour & half of no word I called the hotel to discover front desk had them. Since we picked up the copy tickets while waiting for a call-back, we did not need to return to the hotel. I would not recommend this property because of the lack of the care we received, the overwhelming feeling of unwelcoming, and the poor attitude of the manager in the morning. As a Starwood Preferred Guest, I expected a wonderful time for my fiances birthday, this was nothing close to that.
June 10, 2013
Rated 3 out of 5 by Dawn159 Great Location/Nice Staff/Dirty Room
This hotel has a great location in Irving, TX and is within walking distance to a variety of food and entertainment options. The room was nice, but the bathroom floor was filthy, and the hair dryer was sticky it was so dirty. I felt like this was a very manly hotel in that the room was superficially clean, but the fine details such as the hair dryer and iron had not been cleaned in years. I would recommend that the bathroom floor be power washed, re-grouted, and sealed. It was gross.
June 21, 2013
Rated 3 out of 5 by amit Bar
bar service is terrible to say the least. The bar tender is just not interested in serving you and is forever busy on her cell phone. This has happened to me on two of my visits. same bar tender - same problem!
June 30, 2014
Rated 4 out of 5 by JFly49 Great Value, Prime Location, Helpful Staff
If value, location and staff attitude is important, aLoft has it here - Las Colinas/Irving is between Dallas and the DFW Airport. Near DFW. Staff and Management attitude - always positive at this aLoft.
June 20, 2014
Rated 5 out of 5 by Mark71 Pet friendly
I had to evacuate my house for the weekend until the a/c could be repaired, so was happy to find that Aloft not only allowed pets, but welcomed them. Many places that take pets are run down, so pets can't do much damage. Aloft on the other hand keeps the property in top shape and still charged a reasonable rate. Thanks!!!
June 24, 2014