Rated 3 out of 5 by roadwarrior2015 Comfortable room, but not if you can't sleep....
I'm a business traveler and like the Aloft hotels, however last visit people partying in their room woke me up after 3:00 am. Not great when you have to work a full day and drive 5 hours home the next day. No way to contact front desk unless I go down to lobby. It would be appreciated if staff could be a bit more alert to this matter. Being this hotel is close to the University I imagine it's a common occurrence . I prefer this hotel to Phoenix because of the close by amenities, but will switch it becomes the party hotel. It's dangerous for the GM to leave his business card by the phone because I was very tempted to call and vent.
April 27, 2015
Rated 2 out of 5 by DodgeCityGirl Needs a facelift
I've stayed at the Aloft near the airport and loved it, so I was really looking forward to staying in the Tempe location when I came to spring training for four days. Major disappointment. The whole place has a tired and worn out feeling. Carpets are buckled in places, torn, and dirty. Walls are scratched up. Linens are thin, scratchy, and dingy. We were unable to get the air conditioner to turn off despite following written and verbal directions. Finally, the front desk person told us to "just unplug it." The inclusion of a Details magazine for men was not appreciated by two women. There is no where to put your clothes except for hangers. A few drawers would have come in really handy. There was no place to hang two towels -- just one. There was no guide to the TV or anything else.I would not recommend this Aloft location to anyone else, and won't return unless I know they have undertaken a complete facelift.
April 22, 2015
Rated 3 out of 5 by spger14 Good for a single night
You have a good good facilty for a single night and offer a good value. I would recommend a more aggressive maintenance program. You have lots of scuffs, scratches and stains on walls, fixtures and carpets. This really takes away from the experience of an otherwise fine property. Your front desk staff is very warm and welcoming. Check in was fast and effecient.
December 8, 2014
Rated 4 out of 5 by Vixter16 Better than expected
My husband and I just stayed at this hotel, and while we are gold SPGMembers we had never stayed at an aloft and weren't sure what to expect. We just wanted a clean, quiet, less expensive room for a quick stay in Tempe. This hotel was perfect-clean, nice staff, nice decor for what I expected, which was a basic hotel. The only bummer was no jacuzzi but that was not a deal killer. I would stay here again for sure.
December 7, 2014
Rated 3 out of 5 by Boss302 Needs Some Upkeep
I'm an Aloft fan and have stayed at several locations more than once. This hotel staff is excellent, responsive, and pleasant. Parking is great. Location is great for all activities. The hotel needs some updating-carpets bunching in the halls, trash in the cloth light covers, scratches on the walls everywhere, grout in baths discolored, etc. Also, there needs to be some consistency in the food and bar. Each location should have the same recipes for cocktails and breakfast but instead they hit or miss from hotel to hotel. A consistent experience would be appreciated. It's pretty obvious that corporate does not stay at their own hotels or they would know this. I'll be back but I'll pick and choose my locations.
November 3, 2014
Rated 3 out of 5 by loro444 Worn looking property
Place in very warn considering how new the building is.
October 15, 2014
Rated 5 out of 5 by kvvh Close to ASU
I always stay here when I visit my daughter at ASU. Staff is friendly and it's right next to the university.
September 29, 2014
Rated 3 out of 5 by Boomer79 Not Bad, But Staff Needs More Training
As I've been remodeling my house, I sometimes take a few days at a hotel during certain projects just to escape the construction. I did so last weekend at the Aloft in Tempe. I've stayed here several times before, and was generally pleased, but this time, not so much.
First off, when I checked in on Saturday, Sept 21st at around 11pm, the girl working the front desk was already helping another customer. They were discussing different rooms, as I guess there had been a problem with the original room they were assigned. It was taking a while. The surprising thing was, at no time did she acknowledge that I was waiting. Usually I would expect an "I'm sorry for the wait. I'll be with you as soon as I wrap this up" or something. Then when she finished helping the people in front of me, the phone rang. Instead of asking the person to hold until she finished helping the guest trying to check in in front of her, I go to listen to the whole conversation including the part where she said "Yeah, that's really gross. I'll find another room for you." Not sure what it was that was gross and not sure I want to know.
Then when I was checking in, I asked if I could pay in cash. She said no and told me that there was no way to check me into the hotel without paying by credit card. She said when I checked out, I could pay in cash, and they would refund my card, but she refused to let me check in with cash.
Next problem was, I had my dog with me. I really like their pet policy at Aloft, which was the reason why I brought her. When I asked for the "Arff Kit" which usually consists of a dog bed, a mat, some dog treats and a bowl, she told me she didn't know where they were because "they've been moving stuff all over and I don't know where they are".
She also never acknowledged my SPG status, never asked me which platinum amenity that I would like, failed to give me the "Sips" card which is for the free 'upgraded' coffee each day, and had me in a low floor room. I asked to get a different room, preferably a corner room because I had the dog with me and figured it was better to be in a less trafficked location. I asked if she had my SPG number in there. Then she noticed and said "Oh, yes... you're platinum. Let me get you your card"
I want to be clear, she wasn't being rude. She was very friendly... but it seems like she could use a little more training in how to great the guests. I gave her a lot of leeway though because I noticed she was studying for a test of some kind.
That night, the sound coming from the In & Out Burger across the street was pretty loud. I think all my previous stays I had been placed on the other side of the hotel and never heard the noise.
As usual, the bed was really comfortable, the room was clean, and no real problems to speak of. In the mooring I went down and spoke to a guy at the front desk who said he would look for the dog bed and have it sent up to my room. It never arrived. I asked two more times, and it was finally a different girl working that evening that said "I don't know why they didn't give it to you. it's right in the back here" and handed me the dog bed, mat, and a bunch of treats.
After that, everything was fine. The noise on Sunday night from In & Out was barely audible. So, other than just some less than stellar staff responsiveness, it was a good stay.
My only other notes would be that the air conditioning systems were a bit difficult to get to the right temperature, and the carpets in the hallway were pretty stretched out as other people have commented, but neither issue was anything to make a big deal about.
September 27, 2014