Rated 2 out of 5 by zeezeewriter This hotel is bare basics.
If all you want is a roof over your head, this is the place to go. Close to the airport is a plus. But, they need to get on the ball with maintaining their outdoor seating area. Garbage can by the pool was never emptied in the four days I spent there. None of the outdoor tables were washed, nor did the pool ever look as if it might have been cleaned. No excuse for this. The bar does not open until 5 PM. Well, that's when the bartender shows up. You then have to wait for him/her to ice the bar and set up. Their idea of olives is tiny pitted olives. Please...this just isn't right. There was no closet or dressers. No drawers. Like I said, if all you need is a roof over your head, then you'll be fine. But, if you're on vacation, don't bother.
April 15, 2014
Rated 1 out of 5 by Traveler Poor Service with Outdated Interior
Hotel looks nice on the outside but inside needs to be remodeled. The carpet pulling up in the hallways and stained carpets in the rooms. Pool area was a mess with the pool filled with leaves. Customer service at front desk and bar was horrible. When we arrived, the front desk girl playing on the internet and rude. Kept yawning while checking us in like we were keeping her up at 4pm. Our reservation included two free drinks per day. She did not even mention it and gave us our room keys. I had to inquire about them rather than her seeing it in the reservation. The female bartender also rude and poor customer service. The only good part was the comfy bed and high shower head in the shower. Spending that much money on a room the service should be excellent. The girls that work there think they work in Scottsdale. You are in Tempe, don't be rude and snotty. Based on the poor service stick with another hotel, will not be back.
March 14, 2013
Rated 5 out of 5 by Garret Another great Aloft Hotel
Aloft hotels are quickly becoming my favorite budget hotel chain and this Aloft lives up to that. Staff were extremely friendly from the front desk to the cleaning staff, and the bartender.
Close proximity to the 202 and a 4 minute drive to Mill Ave. makes it great for traveling to work and entertainment.
March 20, 2014
Rated 2 out of 5 by Athena Closed in.
I stayed at this hotel one night to run Pat's Run, a 4.2 mile race Saturday morning. My first impression of my room was that it was clean and beautiful, but a little stuffy. The bed was super comfortable, The flat screen mounted on the dark wall was beautiful. And the internet access was a definite plus.
Running the air conditioner didn't seem to help the air quality, and I could not open a window. The windows don't even inch open. When I tried to fall asleep, I realized that the air conditioning unit for the room was really noisy. Eventually I realized that I could turn it off, and the central air would still run. After turning if off, however, I realized that my toilet wouldn't stop singing. So I had to jerry-rig it to stop. Finally, my 5 and 5:30 am wake-up calls were delivered to me at 3 and 3:30. When I called the front desk at 3:30 to make sure my later calls would arrive, the guy I was speaking to explained that it could not have been him that called me. He told me he was calling another room. He didn't apologize.
Luckily, I made it to my race. But I have to say that I was pretty tired out and frustrated about this closed in experience. I wished I had not stayed there, and I will not be staying at this hotel again. It's rather disappointing. The location of this hotel was GREAT, and the room was really cute. This could have been a great experience for me.
April 21, 2013
Rated 4 out of 5 by GIJoe57 Great Service, location, and Amenities
For convenience, location, amenities, and a helpful staff this place is terrific. Room layout is efficient and provides all that a traveler could ask for. Downfalls: I stayed in room 421: the carpet was frayed and had a few stains of indeterminate biologic origin, the walls by the desk and front door were scratched and stained, the shower head extension was partially unscrewed from the wall and leaking water (I screwed and tightened it back in), one of the covers on the shower assistance bars had come loose, the air conditioner was pretty noisy, the floors in the bathroom area looked like they could use a really good scrubbing, the carpeting in the hallways throughout the hotel floors was worn and rippled/loose creating a fall hazard. These are all maintenance issues. Periodic walk thru inspections of all your rooms is recommended.
I mention these shortcomings to be constructive and improve the overall quality of your hotel. I love the place and would stay there again. Would hope that corporate will act to correct these faults. It's a great brand. This hotel is simply in need of a refresh.
July 21, 2013
Rated 2 out of 5 by WaitingForBagsInSJC Place to Sleep; Little Else
This is an ok place if you just need somewhere to sleep, but don't expect much else. Staff didn't bother greeting me as a returning Platinum guest. Rooms are clean but construction is poor, just look at the paint splatters all over. Internet is unacceptable, I ended up tethering my cell phone just to check email.
February 27, 2013
Rated 5 out of 5 by MJW2010 Excellent staff, great property!
I have been staying at the aLoft Tempe off and on for close to two years on business travel. It is easy to see that this property is primely located, situated a short distance from downtown Tempe / Mill Ave, ASU and the swanky downtown Scottsdale area. The hotel is lively - a hip hangout, and the rooms are clean and the price reasonable. But the biggest asset to this property is their staff. The staff is fantastic! They really make an effort to ensure you're stay is as enjoyable as possible and come to greet you by name. Great property run by a rockstar team!
January 10, 2012
Rated 1 out of 5 by sarissa didn't sleep
Bed- horribly uncomfortable, Pillows - flat, AC - turned on only for a minute at a time before shutting off, Shower head - I had to fix it as it kept falling, creamer in the complimentary morning coffee had a date that showed it as expired over a month ago and finally customer service upon check out when passing all this along was rude. The only good thing I can say about this stay is that the shampoo & soap they have was delightful.
October 23, 2011