Rated 1 out of 5 by Traveler Poor Service with Outdated Interior
Hotel looks nice on the outside but inside needs to be remodeled. The carpet pulling up in the hallways and stained carpets in the rooms. Pool area was a mess with the pool filled with leaves. Customer service at front desk and bar was horrible. When we arrived, the front desk girl playing on the internet and rude. Kept yawning while checking us in like we were keeping her up at 4pm. Our reservation included two free drinks per day. She did not even mention it and gave us our room keys. I had to inquire about them rather than her seeing it in the reservation. The female bartender also rude and poor customer service. The only good part was the comfy bed and high shower head in the shower. Spending that much money on a room the service should be excellent. The girls that work there think they work in Scottsdale. You are in Tempe, don't be rude and snotty. Based on the poor service stick with another hotel, will not be back.
March 14, 2013
Rated 5 out of 5 by MJW2010 Excellent staff, great property!
I have been staying at the aLoft Tempe off and on for close to two years on business travel. It is easy to see that this property is primely located, situated a short distance from downtown Tempe / Mill Ave, ASU and the swanky downtown Scottsdale area. The hotel is lively - a hip hangout, and the rooms are clean and the price reasonable. But the biggest asset to this property is their staff. The staff is fantastic! They really make an effort to ensure you're stay is as enjoyable as possible and come to greet you by name. Great property run by a rockstar team!
January 10, 2012
Rated 2 out of 5 by Athena Closed in.
I stayed at this hotel one night to run Pat's Run, a 4.2 mile race Saturday morning. My first impression of my room was that it was clean and beautiful, but a little stuffy. The bed was super comfortable, The flat screen mounted on the dark wall was beautiful. And the internet access was a definite plus.
Running the air conditioner didn't seem to help the air quality, and I could not open a window. The windows don't even inch open. When I tried to fall asleep, I realized that the air conditioning unit for the room was really noisy. Eventually I realized that I could turn it off, and the central air would still run. After turning if off, however, I realized that my toilet wouldn't stop singing. So I had to jerry-rig it to stop. Finally, my 5 and 5:30 am wake-up calls were delivered to me at 3 and 3:30. When I called the front desk at 3:30 to make sure my later calls would arrive, the guy I was speaking to explained that it could not have been him that called me. He told me he was calling another room. He didn't apologize.
Luckily, I made it to my race. But I have to say that I was pretty tired out and frustrated about this closed in experience. I wished I had not stayed there, and I will not be staying at this hotel again. It's rather disappointing. The location of this hotel was GREAT, and the room was really cute. This could have been a great experience for me.
April 21, 2013
Rated 1 out of 5 by sarissa didn't sleep
Bed- horribly uncomfortable, Pillows - flat, AC - turned on only for a minute at a time before shutting off, Shower head - I had to fix it as it kept falling, creamer in the complimentary morning coffee had a date that showed it as expired over a month ago and finally customer service upon check out when passing all this along was rude. The only good thing I can say about this stay is that the shampoo & soap they have was delightful.
October 23, 2011
Rated 5 out of 5 by Holly99 Excellent
Very cool. I'm glad our travel agent booked me here. The hotel is super clean, the staff is ultra helpful and friendly. The gym is great. The air conditioner is quiet- this is huge for AZ!! I really enjoyed staying at this hotel and it will be my first choice for my next trip to Tempe. (Starbucks across the street, fridge in room) Cool Lobby area for gathering with friends. Great spot for work trips, vacation, everything...
August 4, 2012
Rated 5 out of 5 by TroyC Best Staff Ever
I travel to the Phoenix area a lot (every week). I work downtown and there is another Starwood hotel directly across the street from my office. It's a brand new, luxury Sheraton with state of the art everything.
Rather than stay there, I stay 10 miles down the road at the Aloft. It's not as high end, but it's incredibly comfortable and a great deal-price wise.
The reason I stay there every week is the staff. These guys go WAY beyond to make sure I feel at home. The bartenders even started ordering my scotch (Laphroig) so that I could have the nightcap of my choice on hand.
At the bar, Ashley, Brett and Catherine play the perfect host for me every single day.
At the front desk, Kelsey, Leighta and Evan make sure every detail of my stay is taken care of.
It's not just me...there are several other weekly travelers who are there every week despite other more convenient hotels.
In short...these guys make the place home for me.
September 26, 2012
Rated 3 out of 5 by CloudMan59 Gen Mgr Made Our Stay
A number of my colleagues and I stayed at the Tempe property last week. We were in town for a business briefing and Jamie Metzger went out of his way to make sure we had the resources we needed to be productive. He made their conference room available for us and that allowed us to prepare for our meeting. According to the customer - we killed it!
October 21, 2013
Rated 2 out of 5 by WaitingForBagsInSJC Place to Sleep; Little Else
This is an ok place if you just need somewhere to sleep, but don't expect much else. Staff didn't bother greeting me as a returning Platinum guest. Rooms are clean but construction is poor, just look at the paint splatters all over. Internet is unacceptable, I ended up tethering my cell phone just to check email.
February 27, 2013