Rated 2 out of 5 by Nmalto Hot room
The A/C had been switched off in the room (Phoenix in summer) and never caught up over the 2 nights we were there. It smelled of cats. The beds are hard.
The green program is good - don't change towels unnecessarily, but opting into that meant that nobody made your bed or stepped foot in the room to replenish supplies like coffee, creamer, moisturizer and so on.
August 18, 2014
Rated 1 out of 5 by Traveler Poor Service with Outdated Interior
Hotel looks nice on the outside but inside needs to be remodeled. The carpet pulling up in the hallways and stained carpets in the rooms. Pool area was a mess with the pool filled with leaves. Customer service at front desk and bar was horrible. When we arrived, the front desk girl playing on the internet and rude. Kept yawning while checking us in like we were keeping her up at 4pm. Our reservation included two free drinks per day. She did not even mention it and gave us our room keys. I had to inquire about them rather than her seeing it in the reservation. The female bartender also rude and poor customer service. The only good part was the comfy bed and high shower head in the shower. Spending that much money on a room the service should be excellent. The girls that work there think they work in Scottsdale. You are in Tempe, don't be rude and snotty. Based on the poor service stick with another hotel, will not be back.
March 14, 2013
Rated 5 out of 5 by NB21 Awesome hotel with awesome staff!!
I typically travel to AZ on business and the aloft Hotel is the perfect place if you're in/around Tempe and Scottsdale. The amenities are clean and modern, staff is friendly and helpful, and location is prime. You really can't ask for more than that!
August 11, 2014
Rated 3 out of 5 by Brett80 Bachelor Pad
I am female (despite my name being Brett) and I felt like I was staying in a dude's apartment while he was gone!
The first night the toilet ran all night and then it didn't work at all in the AM (I just went #1!). They fixed it promptly and were lovely about it.
That said, I just hated that I felt like I didn't belong there-- like it is a hotel for men exclusively. There is even a Details mag on the desk! I am not planning to stay there again... the rooms are in dire need of a feminine touch! They are crying out for it. And I hated that there was no bath tub. Thumbs down.
July 30, 2014
Rated 4 out of 5 by James161 Convenient and Clean
We chose Aloft Tempe because it is close to ASU campus and our daughter's apartment. It has a contemporary design, which works well in the lobby; the lobby bar is also convenient, and although the hotel doesn't have a restaurant, it offers typical pub food at the bar, and a selection of snacks/fruit, etc. for sale near the main desk. Free coffee early in the morning. It is within walking distance of several other quick eateries. The pool is small, private, with a patio and waterfall. The rooms are also modern in feel. The hotel is within a short walk of Tempe Towne Lake, so you can jog or walk along the water.
May 19, 2014
Rated 4 out of 5 by jwsjhb Love the designers work!
2 comfortable chairs in the room would make the stay 1000% better.
May 31, 2014
Rated 2 out of 5 by Athena Closed in.
I stayed at this hotel one night to run Pat's Run, a 4.2 mile race Saturday morning. My first impression of my room was that it was clean and beautiful, but a little stuffy. The bed was super comfortable, The flat screen mounted on the dark wall was beautiful. And the internet access was a definite plus.
Running the air conditioner didn't seem to help the air quality, and I could not open a window. The windows don't even inch open. When I tried to fall asleep, I realized that the air conditioning unit for the room was really noisy. Eventually I realized that I could turn it off, and the central air would still run. After turning if off, however, I realized that my toilet wouldn't stop singing. So I had to jerry-rig it to stop. Finally, my 5 and 5:30 am wake-up calls were delivered to me at 3 and 3:30. When I called the front desk at 3:30 to make sure my later calls would arrive, the guy I was speaking to explained that it could not have been him that called me. He told me he was calling another room. He didn't apologize.
Luckily, I made it to my race. But I have to say that I was pretty tired out and frustrated about this closed in experience. I wished I had not stayed there, and I will not be staying at this hotel again. It's rather disappointing. The location of this hotel was GREAT, and the room was really cute. This could have been a great experience for me.
April 21, 2013
Rated 2 out of 5 by azsu lots of potential, does not live up to expectations
I really want to like this hotel and plan return trips. It is in a great location for locals or visitors spending time in Tempe. However, the rooms left a lot to be desired. There were marks on the walls, thread bare sheets, dingy bathroom facilities. The bare bones are there and the facilities would be great if much more attention was paid to deep cleaning everything and making each patron feel special and welcome - after all, each patron is paying money to stay in the hotel. The pool was nice enough, it's tough to maintain a sparkling pool in monsoon season in Arizona, but a lot could be done to make the pool deck feel more luxurious and resort-like, as opposed to standard hotel pool.
July 22, 2014