Rated 5 out of 5 by Chris37 Great Customer Service
I just completed a 7 week period where I was having to work in Phoenix and would fly home to Texas for the weekend. The last 5 weeks of this period, I stayed at this hotel and if I am ever in the area again, I will not stay anywhere else. Kelsey and Leighta went out of their way everytime they saw me to make sure I was comfortable and it made me feel like I was home. I would recommend this hotel to anyone and everyone.
31 de Outubro de 2012
Rated 5 out of 5 by TroyC Best Staff Ever
I travel to the Phoenix area a lot (every week). I work downtown and there is another Starwood hotel directly across the street from my office. It's a brand new, luxury Sheraton with state of the art everything.
Rather than stay there, I stay 10 miles down the road at the Aloft. It's not as high end, but it's incredibly comfortable and a great deal-price wise.
The reason I stay there every week is the staff. These guys go WAY beyond to make sure I feel at home. The bartenders even started ordering my scotch (Laphroig) so that I could have the nightcap of my choice on hand.
At the bar, Ashley, Brett and Catherine play the perfect host for me every single day.
At the front desk, Kelsey, Leighta and Evan make sure every detail of my stay is taken care of.
It's not just me...there are several other weekly travelers who are there every week despite other more convenient hotels.
In short...these guys make the place home for me.
26 de Setembro de 2012
Rated 5 out of 5 by Holly99 Excellent
Very cool. I'm glad our travel agent booked me here. The hotel is super clean, the staff is ultra helpful and friendly. The gym is great. The air conditioner is quiet- this is huge for AZ!! I really enjoyed staying at this hotel and it will be my first choice for my next trip to Tempe. (Starbucks across the street, fridge in room) Cool Lobby area for gathering with friends. Great spot for work trips, vacation, everything...
4 de Agosto de 2012
Rated 5 out of 5 by MJW2010 Excellent staff, great property!
I have been staying at the aLoft Tempe off and on for close to two years on business travel. It is easy to see that this property is primely located, situated a short distance from downtown Tempe / Mill Ave, ASU and the swanky downtown Scottsdale area. The hotel is lively - a hip hangout, and the rooms are clean and the price reasonable. But the biggest asset to this property is their staff. The staff is fantastic! They really make an effort to ensure you're stay is as enjoyable as possible and come to greet you by name. Great property run by a rockstar team!
10 de Janeiro de 2012
Rated 4 out of 5 by MABMO Grounds!
I stayed one night with a friend. We're local but wanted to get away for a spell.
We enjoyed the "coolness" of the place; the young, friendly front desk (at check in & check out); the modern amenities and room design; very comfy bed and bedding. However, coming out of the elevator on the 3rd floor, the carpet was all puffy in several places and looked like it hadn't been vacuumed.
BUT we did notice when we came and went a couple of times, particularly the next morning for coffee at the Starbucks across the street, that the parking lot had an inordinate amount of trash. Some of it looked like it had been there a while, especially the run-over pair of dirty socks in the parking place next to ours.
Someone needs to pay more attention to grounds care, especially daily trash pick-up.
24 de Fevereiro de 2014
Rated 4 out of 5 by GIJoe57 Great Service, location, and Amenities
For convenience, location, amenities, and a helpful staff this place is terrific. Room layout is efficient and provides all that a traveler could ask for. Downfalls: I stayed in room 421: the carpet was frayed and had a few stains of indeterminate biologic origin, the walls by the desk and front door were scratched and stained, the shower head extension was partially unscrewed from the wall and leaking water (I screwed and tightened it back in), one of the covers on the shower assistance bars had come loose, the air conditioner was pretty noisy, the floors in the bathroom area looked like they could use a really good scrubbing, the carpeting in the hallways throughout the hotel floors was worn and rippled/loose creating a fall hazard. These are all maintenance issues. Periodic walk thru inspections of all your rooms is recommended.
I mention these shortcomings to be constructive and improve the overall quality of your hotel. I love the place and would stay there again. Would hope that corporate will act to correct these faults. It's a great brand. This hotel is simply in need of a refresh.
21 de Julho de 2013
Rated 3 out of 5 by CloudMan59 Gen Mgr Made Our Stay
A number of my colleagues and I stayed at the Tempe property last week. We were in town for a business briefing and Jamie Metzger went out of his way to make sure we had the resources we needed to be productive. He made their conference room available for us and that allowed us to prepare for our meeting. According to the customer - we killed it!
21 de Outubro de 2013
Rated 2 out of 5 by Tom1940 This Hotel Was A Disappointment
We stayed here between 3/2-3/6 using rewards point for three nights and paying for one night.
Our reservation was made weeks in advance and the A-Loft was selected because it accepted pets under 40 pounds. We spoke personally with hotel management as our dog weighs 67 pounds and they assured me that would be acceptable. Upon arrival that approval wasn't conveyed to the manager on duty, however he eventually accepted our dog.
My issue is with the housekeeping staff and their inability to be truthful, forthright, thorough and timely. Our room was only cleaned once during our stay. No clean towels, soap, shampoo. Room door was open when we returned at 4:30 P.M. and housekeeping denied opening the door yet the rooms on either side of us were being cleaned and the doors open. Fortunately no high value property went missing. Debris in the hallway was not picked up, causing an odor throughout the hallway.
Two employees deserve recognition for their positive attitude and assistance. They are Nick and Jamie.
The overall facility management of A-Loft property reflects poorly on the Starwood high standards and Starwood's treatment of its rewards members. Very disappointing and a waste of earned Starwood points.
9 de Março de 2014