Rated 2 out of 5 by chitown15 Poor customer service
The hotel was clean. My family and I did not have any problem with the facility; however, the staff especially Taylor was rude and not friendly at all. I will not recommend this hotel to anyone. I could not wait to check out of this hotel simply because of the experience I had with the staff. Not friendly at all. Could never answer any questions about restaurants or the mall which is not even a mile away from the hotel.
May 12, 2015
Rated 1 out of 5 by RSW626 Check your bill
I reserved 3 rooms, but found out 2 weeks prior to check in that I only needed 2. I called the front desk to cancel, and was told I had to call general reservations. I called general reservations, and was told I could not cancel my reservation. I asked to speak to a manager, who told me she would cancel my room but I might incur a fee for doing so, and that someone would call me within 48 hours to let me know if that was the case. No one ever called. Upon check in I was informed that I still had 3 rooms reserved. The girl at the desk apologized and said she would cancel one. After checking out I discovered that I was charged for all 3 rooms. When I asked about this I was told I needed to talk to someone from billing and that they would call me within 48 hours. 72 hours later, and no one has ever called.
May 12, 2015
Rated 2 out of 5 by ShallNotReturn Dissapointing visit
Room was excessively warm even though outside temperatures for the day/night were not extreme. Air conditioning could not cool. Was at the Aloft for an event and other attendees agreed room was not comfortable. Made for a miserable two nights' sleep.
Staff was indifferent and seemed inconvenienced at any attempt to engage.
I did not try the food as there are several fine dining establishments within in a short walk of the hotel.
May 11, 2015
Rated 3 out of 5 by FlyerGuy Does the job, not the best
Standard aloft hotel, just doesn't have the happiest or friendliest employees. No decent food available on property. If all you need is a night's stay and you like the Aloft concept, it works. Otherwise, not much to write home about.
May 1, 2015
Rated 2 out of 5 by Charms025 Not what I expected.
I booked this hotel as a Valentine's Day getaway for my husband and me. I was expecting so much more. It looked very trendy from the photos online, but it was a little dirty, the ice machine was on another floor in a side closetlike space, and we had to leave the hotel to get two glasses for champagne. When I went to the bar to see if I could have glasses, I was given two water goblets and asked if I could bring them back in an hour or so, because they were short on glasses. Parking was terribly confusing. I will never stay at Aloft again, nor will I recommend it to anyone.
April 25, 2015
Rated 3 out of 5 by Nrse26 Modern hotel
We stayed in a room with an adjoining door and had to listen to the people next door argue all morning long! It was impossible to sleep. That door does not block out the sound at all! If I ever stay here again I will definitely make sure to request a room WITHOUT an adjoining door! Also, I had a prepaid room and was told that they authorized $50 on my credit card for incidentals....It was charged to my account and so far this is day 4 that it has NOT been removed!
April 20, 2015
Rated 5 out of 5 by JayJayJay Great
Everything was great as usual! Love the bartender who was there every night! She was great!
April 18, 2015
Rated 5 out of 5 by Kyle904 Nice hotel if you are not facing the bright electronic billboard
Very nice hotel as long as your room does not face the electronic billboard. The light is so bright that it shines through the windows shades!!!
April 6, 2015