Rated 3 out of 5 by Sparks65 I was a guest on daughter-in-law's reservation.
Aloft would not change our reservation to my AARP rate when we checked in. I would've thought that employees are more empowered than that to keep guests happy.
The check in area is too close to the bar - it was so loud that the agent had a hard time hearing us, as we did her.
My daughter-in-law had requested early check in on the website and it was not made clear that courtesy is not guaranteed. We were not able to check in until after 2:00.
The room doors are so heavy that we could barely open them and we'e all in pretty good shape!
The shower floor/tile, caulking in our room needs repair.
The light in the toilet/shower area can not be left on as a nightlight (safety concern) because the light shines through the glass panel into the bedroom.
Overall, very disappointed with our stay and the cost.
February 3, 2016
Rated 4 out of 5 by Mpass46 Great Service
The front desk staff were wonderful. I was helped by Jermaine who went above and beyond for assisting me with my reservation, keyless access and other questions.
February 2, 2016
Rated 5 out of 5 by Bren28 Love this Place! Very cute and cozy!
My sisters and I took a vacation in Houston to which we had a blast! The hotel made it that much greater as it was so visually pleasing and comfortable. I will definitely stay again! We had cocktails on the patio and the scenary was awesome!
January 9, 2016
Rated 4 out of 5 by SMTX Wxyz
My wife and I are huge fans of Aloft Hotels, choosing to stay here in various cities whenever available. Love the design and ambience of the rooms and the property in general, as well as the professionalism and responsiveness of the team. However, if I could request one change, it would be that drinks in the Wxyz Bar be served in real glass rather that clear plastic cups. 18-year old Macallan Scotch just isn't the same in a cheap party cup :)
January 3, 2016
Rated 2 out of 5 by Bbbbbbbbbbbn Refused to bring us additional pillows
Not an unreasonable request, but apparently it was beyond the scope of the person at the desk and he refused to get anyone else to help...
December 13, 2015
Rated 5 out of 5 by charlie333 great stay after surgery
Would first of all like to give kudos to the staff at this hotel. probably was the best staff that I have ever encountered. Only real problem was the ac. It was very noisy and the thermostat was way off. Had to put on 65 to get room to 70 at the best. When it would come on during the night it was noisy enough to wake you up. Also stayed on 10 th floor but it looked like ceiling was un finished could have put finish coat on it.
December 5, 2015
Rated 4 out of 5 by June1978 Nice hotel
My overall experience was great. The only complaint I have was that housekeeping woke us up by knocking on the door and proceeded to walk into my room at 9:30 am while we were putting on clothes to answer door. Mind you that check out time was 12:00 pm.
November 30, 2015
Rated 5 out of 5 by RedneckSherlock Hotel location is fantastic for my business
Overall great. Exception: The desk personnel were some of the best I have encountered in a long time, beyond great-fantastic. Very courteous, very personable, and extremely helpful.
November 14, 2015