Rated 5 out of 5 by JAust Great Hotel
I only stay at this facility when I visit Houston. It is in a central location of the Galleria. It is easily accessible and not congested. The hotel staff is always pleasant and accommodating.
April 21, 2014
Rated 5 out of 5 by guestjohn Exceeded ny expectatins in everything!
outstanding team they have at this Aloft! Can't wait till the new beds are installed either. This property has wonderful leadership at the helm and everyone is so guest friendly too!!
April 14, 2014
Rated 2 out of 5 by JanetZ apathetic
Just came back from a 3 day stay in Houston. This past Thursday my husband and I checked in to Aloft Houston for a business trip. Friday morning we had a meeting at 9, but we woke up to no hot water in the whole building. While we understood certain situation is out of the hands of the staff, when we call to ask about it, the front desk could not have been more apathetic. "well, sorry about that." was all we heard. pressed for time we ended up taking cold showers. when we got back and asked about the situation, the staff didn't have any interest in improving our stay, at this point we discovered that the room was missing the mini fridge, so we called again and was told that they would find one from an empty room and send it up. the fridge arrived 2 hours later, after we called again. since we were off to a rocky start, I began to notice a lot of small things which just showed a general lack of concern to the comfort of the hotel guest. Just feel like the overall employee morale was low. It was a shame since we had stayed there twice before and we liked the place in the past.
March 24, 2014
Rated 4 out of 5 by MrDDS Pleasant Surprise
I have been a SPG Gold Member for awhile. I needed a relatively affordable hotel for an overnight stay in the Houston area. This would be my first time staying at aloft.
Upon arrival I was greeted warmly by the staff. Once they found out I was GOLD status they immediately congratulated me and thanked me for staying with them, I also received a complimentary beverage which was a nice hospitality perk.
The room was perfect for what I needed, amazing shower and the Re:fuel bar awesome.
I have a future trip to Phoenix coming up for 4 nights and I already cancelled my reservation with another hotel chain and made reservations at the aloft phoenix airport.
This stay will up my loyalty.
September 7, 2013
Rated 1 out of 5 by LizB Horrible Customer Service
I had a reservation for a one night stay on the 13th of July. I wasn't greeted at check-in, possibly because there was some kind of event going on. There were a lot of people and it was very loud. That was not my issue either. I finally checked in and went to my room to see I was put into a handicap room. When I went to see if I could be put into another room, the person at the front desk did not even look to see if anything was available. He quickly, with an attitude told me no and continued his conversation with his co-worker. As I walked away the person I spoke with mumbled something under his breath and when I turned around rolled his eyes. My friend asked what he said and he stated, "If he said something he would say it to our face." When I got back to the room, I went to reserve a room for the same night and there were available rooms. If this is the kind of customer service you allow in your hotel than my business will no longer go to this location.
July 17, 2013
Rated 5 out of 5 by chrisf71 perfect
great location, great room, great service
January 20, 2014
Rated 5 out of 5 by KimberX0 Cool and Contemporary
Arrived late and hungry and loved that I was able to grab a tootsie pop at the counter to tide me over as I got settled. My room had everything I expected in an interesting configuration. The w xyz lounge was playing good music at a good level for listening, which did not impair conversation. The quick grab fuel/food variety was great and convenient when I was pressed for time. Shower got hot quickly.
March 25, 2013
Rated 1 out of 5 by Boater11 Never again!
Too noisy, shorted me on linens, no drawers to put clothes in. Cheaply decorated and "cold" feeling.
Was told twice a shuttled would take me to Hobby Airport, Instead a cab picked me up. I assumed the hotel had contracted with him but no - I had to pay the $50. When I asked the manager for a credit on my bill he said that I should never have gotten into the cab and he would see what he could do. I pointed out that I was told TWICE that a shuttle would take me. It is three days later and I have yet to hear from the manager.
Another guest had free parking but I had to pay $14 per night!
February 22, 2012