Rated 4 out of 5 by GoldenTopaz This hotel exceeded my expectations.
The staff at the front desk was wonderful!! They were friendly and energetic! I thoroughly enjoyed the shuttle, workout room, and the heated indoor swimming pool! The reason I gave a four star for overall rating is because of housekeeping. I called the front desk for a shower cap; they called housekeeping for me, and no one ever showed up. I never got the shower cap, and no one ever called. The next day, I asked a cleaning lady who was on my floor for an extra wash cloth. She asked me what room I was in and told me she could not give me one. I was a little surprised. Overall, though, I would definately go back!!!
November 20, 2014
Rated 4 out of 5 by JanaT Nice hotel in a good area
The furnishings are modern, clean and have a Euro style that is attractive. Beds were comfortable and large, and the room had an auxiliary bench/bed for an additional guest if necessary. Everything was very nice with the exception of the television which didn't seem to have any menu or guide that was working. No room service.
November 13, 2014
Rated 1 out of 5 by LC1979 Completely Underwhelming
I chose this hotel specifically for their boasting of technology in the rooms and an oversized shower head. The AV box didn't allow HDMI pass thru, and when I plugged my computer directly into the tv to watch the movies I brought with me, the tv wouldn't allow the media to play because the tv is such old technology that it can't play purchased media because of copyright issues. You can't even buy DRM media anymore!!
When I tried to pull up pay per view, the TV couldn't access it. If there was any...
The internet is a sludgy 2mbps and the shower head, is laughable.
The fact that they think they could ask 10,000 Starwood points for this room is ridiculous. This is supposed to be a W Hotel.
My wife and I stay in the area each year for our anniversary, and this is painfully forgettable.
November 1, 2014
Rated 3 out of 5 by Chloe2003 Great location, but only moderately dog friendly
We love staying at Aloft hotels. The pet policy however is inconsistent from hotel to hotel. This particular hotel will not allow you to leave your dog alone in the room. Allowing this would keep me returning again and again. We just moved to the DFW from the area and we are looking for a dog friendly hotel that would allow us to run out to dinner without the dog.
October 28, 2014
Rated 3 out of 5 by RaLaLa My last minute stay-cation
As a last minute gift from a friend, a room was booked. The entrance/parking setup is a little odd but the lobby was cute. I do like that I could access my room floor from the garage elevators.The bar area was also cute but tiny. My drink was good but should have been larger or cheaper. My floor was quiet but as soon as I got into the room, the faint smell of mildew made me wish the room did not have carpet and that I had packed my shower shoes. Thank goodness for disinfectant wipes. The ceiling looked like it needed another coat of something so I did not have see exactly how it was pieced together--very uneven. The rest of the room seemed clean enough. The bed had great pillows and was very comfortable. The a/c unit was quite noisy but effective. I expected much better, especially for the location, parking fee and swanky lobby set up, but I made the most of it and got a good nights' sleep.
September 28, 2014
Rated 4 out of 5 by MrDDS Pleasant Surprise
I have been a SPG Gold Member for awhile. I needed a relatively affordable hotel for an overnight stay in the Houston area. This would be my first time staying at aloft.
Upon arrival I was greeted warmly by the staff. Once they found out I was GOLD status they immediately congratulated me and thanked me for staying with them, I also received a complimentary beverage which was a nice hospitality perk.
The room was perfect for what I needed, amazing shower and the Re:fuel bar awesome.
I have a future trip to Phoenix coming up for 4 nights and I already cancelled my reservation with another hotel chain and made reservations at the aloft phoenix airport.
This stay will up my loyalty.
September 7, 2013
Rated 4 out of 5 by TEXASPLATINUMGUEST1 A/C didn't work well!
The A/C in the room did not work well, I reported it and it was never resolved! Everything else was great, but not comfortable.
October 25, 2014
Rated 1 out of 5 by LizB Horrible Customer Service
I had a reservation for a one night stay on the 13th of July. I wasn't greeted at check-in, possibly because there was some kind of event going on. There were a lot of people and it was very loud. That was not my issue either. I finally checked in and went to my room to see I was put into a handicap room. When I went to see if I could be put into another room, the person at the front desk did not even look to see if anything was available. He quickly, with an attitude told me no and continued his conversation with his co-worker. As I walked away the person I spoke with mumbled something under his breath and when I turned around rolled his eyes. My friend asked what he said and he stated, "If he said something he would say it to our face." When I got back to the room, I went to reserve a room for the same night and there were available rooms. If this is the kind of customer service you allow in your hotel than my business will no longer go to this location.
July 17, 2013