Rated 4 out of 5 by Terry2014 Houston August Stay
The hotel was in par with the other Aloft's that I've stayed in. When I got there I was told that they couldn't hold my reservation that they would place me in a different room and offered me $9.00 at the Re-fuel center each day for the inconvenience. No explanation to speak of looks like I got bumped for someone whom was at a higher tier than myself. The hotel is beginning to show some wear and tear at least in the room I was in. Overall not a bad stay but sometimes it's the little things that make the difference.
August 22, 2014
Rated 3 out of 5 by RogerW Disapointed
I stayed many nights (100+) at this location in 2012, at that time the service was top notch and I would highly recommend the hotel. Last weekend did not live up to my previous experience and expectations.
There is a $16 charge for parking (previously parking was iincluded in my corporate rate) but no metion of this during the reservation process.
Valet parking is taking up the first 3 levels; however, over 90% of these spaces were available. If valet is not being used, then they should have fewer reserved spaces. The 5th floor parking is reserved for employees; so there is only 1 floor available for guest parking.
Unable to access elevator from 5th floor parking garage door; card key does not work.
August 18, 2014
Rated 5 out of 5 by Kwilliams81 Above and Beyond Customer Service
I recently stayed at your Houston Galleria location. I wanted to tell you that your Team Member Chandra Turk-Henderson is one of the most professional and courteous tem members that I have encountered. She was very informative and went above and beyond to ensure I had a great stay!! I travel quite often and it's truly rare to meet associates like Chandra who treats you as a real person and not just a number. She also displayed the ability to be just as courteous when under pressure from large amounts of guest checking in at the same time!!
August 19, 2014
Rated 5 out of 5 by LauraB00100 Love aloft
I love it! I travel for work every week, and the aloft is my favorite place to stay when I am away from home. It makes something mundane feel more special, and the location/views/staff are great.
August 21, 2014
Rated 1 out of 5 by Mur578 Noisy rooms and lack of hot water
This hotel has the thru wall AC units. Unfortunately some of the rooms the AC units are so badly maintained, it sounds like a plane is landing in the room.
Hot water was also a major concern. Plenty of hot water in the evening, but complete lack of hot water during the morning. Engineer 'claimed' it was fixed, but after my second cold shower, I had to conclude the engineering either didn't come or didn't do a thing. I had to switch rooms twice during my three night stay.
I've stayed in plenty of Aloft hotels, But I would not recommend this hotel to any work colleagues.
August 14, 2014
Rated 3 out of 5 by Sam3 This hotel was moderate.
Bar food selection was poor. I arrived at 8:30PM and was unable to order from the menu. Either the bartender just did not want to place the order or felt it was a pain to fill the order. I had almonds for dinner.
August 15, 2014
Rated 5 out of 5 by JayC31 Great stay!
Had a great stay at Aloft Houston by the galleria. The staff was very responsive to any requests I had and the hotel has a great modern urban vibe in a great location!
August 15, 2014
Rated 5 out of 5 by hparkerray Best Stay at Houston Galleria
-nice spacious rooms
-better value than surronding hotels in the area
-great for business travellers
August 11, 2014