Rated 1 out of 5 by Unhappy27 Noisy Airconditioner
I called to complain and 2 guys arrived who informed me "that's normal." It was so loud I had to turn it off, had a bad night's sleep, and checked out the next morning when planning to stay 3 nights. I did not receive my statement until a month later, two days after I called to request it.
December 10, 2014
Rated 4 out of 5 by Fred5419 Stay on December 1
After I checked-in, I returned with a Nonprofit Tax Exemption to be applied to my bill. This was not done and required my requesting it a second time upon checkout. The staff was responsive, as promised. After I had departed the hotel, I realized I neglected to inform them (I called back0 that the hot water in the room -- both sink and shower -- never got hot and needed repair.
December 3, 2014
Rated 4 out of 5 by GoldenTopaz This hotel exceeded my expectations.
The staff at the front desk was wonderful!! They were friendly and energetic! I thoroughly enjoyed the shuttle, workout room, and the heated indoor swimming pool! The reason I gave a four star for overall rating is because of housekeeping. I called the front desk for a shower cap; they called housekeeping for me, and no one ever showed up. I never got the shower cap, and no one ever called. The next day, I asked a cleaning lady who was on my floor for an extra wash cloth. She asked me what room I was in and told me she could not give me one. I was a little surprised. Overall, though, I would definately go back!!!
November 20, 2014
Rated 4 out of 5 by MrDDS Pleasant Surprise
I have been a SPG Gold Member for awhile. I needed a relatively affordable hotel for an overnight stay in the Houston area. This would be my first time staying at aloft.
Upon arrival I was greeted warmly by the staff. Once they found out I was GOLD status they immediately congratulated me and thanked me for staying with them, I also received a complimentary beverage which was a nice hospitality perk.
The room was perfect for what I needed, amazing shower and the Re:fuel bar awesome.
I have a future trip to Phoenix coming up for 4 nights and I already cancelled my reservation with another hotel chain and made reservations at the aloft phoenix airport.
This stay will up my loyalty.
September 7, 2013
Rated 4 out of 5 by JanaT Nice hotel in a good area
The furnishings are modern, clean and have a Euro style that is attractive. Beds were comfortable and large, and the room had an auxiliary bench/bed for an additional guest if necessary. Everything was very nice with the exception of the television which didn't seem to have any menu or guide that was working. No room service.
November 13, 2014
Rated 1 out of 5 by LizB Horrible Customer Service
I had a reservation for a one night stay on the 13th of July. I wasn't greeted at check-in, possibly because there was some kind of event going on. There were a lot of people and it was very loud. That was not my issue either. I finally checked in and went to my room to see I was put into a handicap room. When I went to see if I could be put into another room, the person at the front desk did not even look to see if anything was available. He quickly, with an attitude told me no and continued his conversation with his co-worker. As I walked away the person I spoke with mumbled something under his breath and when I turned around rolled his eyes. My friend asked what he said and he stated, "If he said something he would say it to our face." When I got back to the room, I went to reserve a room for the same night and there were available rooms. If this is the kind of customer service you allow in your hotel than my business will no longer go to this location.
July 17, 2013
Rated 5 out of 5 by JAust Great Hotel
I only stay at this facility when I visit Houston. It is in a central location of the Galleria. It is easily accessible and not congested. The hotel staff is always pleasant and accommodating.
April 21, 2014
Rated 1 out of 5 by Boater11 Never again!
Too noisy, shorted me on linens, no drawers to put clothes in. Cheaply decorated and "cold" feeling.
Was told twice a shuttled would take me to Hobby Airport, Instead a cab picked me up. I assumed the hotel had contracted with him but no - I had to pay the $50. When I asked the manager for a credit on my bill he said that I should never have gotten into the cab and he would see what he could do. I pointed out that I was told TWICE that a shuttle would take me. It is three days later and I have yet to hear from the manager.
Another guest had free parking but I had to pay $14 per night!
February 22, 2012