Rated 4 out of 5 by susanlynneb Strange encounter with maid
Our stay, overall, was great. I have just 2 complaints :
The blinds for the windows do not reach the bottom of the window, thus there is about a 6-inch gap of uncovered windows. I always look forward to dark hotel rooms, so this was quite disappointing.
When we arrived to our room (after 5pm), there was a maid there. The room seemed to be completely finished, but she did smooth out the bed and take one pillow and switch out the pillow case. It was very odd....why didn't the front desk know this room was not complete? Also, it almost seemed as if the maid had been taking a nap there.
July 1, 2014
Rated 3 out of 5 by Scott6119 Good location in the Galleria area
Overall it is a nice hotel. But don’t go to the bar. I guess the hotel pays the bartender to text on her phone for the 30 minutes that was there.
July 18, 2014
Rated 2 out of 5 by Brook91 Trouble from the beginning
There were technical issues on the website that prevented us from booking our 3-night stay in one reservation. I was able to look past these difficulties.
Upon check-in I asked if multiple reservations would affect our stay and the staff member said that it wouldn't. He simply said that I would need come back down to the hotel lobby to check-in for the next reservation and we would not be required to move rooms.
Unfortunately, we were required to move rooms in the middle of our stay due to planned renovations and room updates. I asked the second staff member if the front desk was aware of these renovations prior to my first check-in and she confirmed they knew for a couple of weeks.
Our new room had a dirty bathroom, used towels and muddy floors. I was a little surprised that they would move us into a room that hadn’t been checked, but again I looked past that. I called the front desk and requested a thorough cleaning of the room. We were going to be gone all-day exploring Houston, I assumed we would come back that evening to a clean room. I was wrong!
I gave the hotel a Good rating for Staff Responsiveness because they were really quick (5 minutes) to send someone up to clean the room, only after I called the second time. He was really friendly and offered us extra soap, towels and water.
The suites will remind you of the walk-throughs at IKEA! Space is maximized with small scale and built-in furniture. Everything has its place – you’ll understand if you stay here. Most of the rooms are East facing so they are well-lit by natural light most of the day. What that means for you? The rooms don’t get really cold during the day and if your used to blackout panels like at most other hotels you’ll be surprised when light creeps in from behind retro-style vinyl shades, especially early on a Summer morning. Also, if your staying for a while, there is NO drawer storage – you’ll be living out of your suitcase.
Bottom-line this is an average hotel with average amenities. I was traveling with my teenage brother and thought he would enjoy something away from the run-of-the-mill hotel. I was not attracted enough by the sassy and savvy enough to continue staying at scene hotels. Additionally, being an event planner for a national real estate company, I would not put up any of my company executives in this hotel.
July 8, 2014
Rated 5 out of 5 by Christmas7 Loved it...
Thanks for a wonderful stay in your hotel. We live in Houston, but needed a "getaway" from kids...so we chose your venue. How mod and very nice. The staff was very professional and courteous...we'll be back! :)
July 14, 2014
Rated 4 out of 5 by neckbrace Hotel different staff very good
Staff was very helpful and frendly. different type of hotel.
July 14, 2014
Rated 5 out of 5 by CTX1 Awesome Room
Love the modern style and comfort.
July 11, 2014
Rated 5 out of 5 by John152 Best for Business and Entertaining
Perfect location for restaurants and business travelers going to multiple locations in Houston on each business trip.
July 11, 2014
Rated 5 out of 5 by VJS71 Loved it!
The room was so perfect for us, my husband and 2 small pups. Great modern look and feel. Comfy bed and cozy comforter. Nice view from 2 windows in the room. Super clean, also! Plenty of room to store luggage in the shelving units. Lots of outlets for recharging phones and ipad right by the bed. Staff was very nice as well. We will definitely stay there again when we visit Houston!
July 8, 2014