Rated 2 out of 5 by Maroon Gold Starwood Member - Sumner Bulldog
The employees at ALoft Frisco are always friendly, helpful, and willing to go the extra mile to ensure customer satisfaction. However, during my latest visit to the property, I was placed in a room that would never cool down properly or to the temperature indicated on the room thermostat. I notified the front desk but moving my sports camp equipment in the middle of the night would have been difficult to do. So, I spent my night/early morning sweating profusely in the an extremely hot room. Was not satisfied with being so uncomfortable while lodging at your location. Serious Problem.
July 18, 2014
Rated 1 out of 5 by gert8 Not impressed
Disappointing stay here. Came with my parents in late 70's and the elevator wasn't working twice so had to go up and down stairs multiple times. The stairs led to the outdoors so it was just annoying. My dad has a hard time walking so this was very inconvenient being on the 4th floor. The separation between beds and bath are not ideal since you can't keep the light from sink area from disturbing people still sleeping. The breakfast sandwiches that we ordered were prepared by a guy that had no gloves and while muffins were toasting he washed a very filthy mat and just dried his hands on his pants without every washing his hands- then went to fridge to get egg patties and held them in his dirty hands!!! I said no thank you-that is unsanitary in my book. Just a bad experience overall. Not sure what you get above and beyond the $50 cheaper a night hotels right nearby.
July 17, 2014
Rated 3 out of 5 by JulDee Convenient Location, Dirty Bed
We loved the Aloft at Plano, and was excited about the Frisco location because of its proximity to shopping and restaurants - very convenient. But after one night, my parents were complaining of bites and itching on their arm and body. Then, I noticed that the lipstick stain I inadvertently left on my sheet was still there the next day, so I realized the sheets were not changed my entire stay, and this is a pet-friendly hotel, so who knows what's on the bed. There is an option to "go green", but I specifically did not take it because I wanted clean sheets! The front desk tried to make it up with Starwood points, but I know I won't be selecting the Aloft Frisco during my next stay.
July 10, 2014
Rated 4 out of 5 by Hannah62 Good Value but showing signs of wear
Despite some of the downsides, this is still a good hotel with many amenities for a great value. Place is over run with groups of kids on the weekend which is getting old. Various things in the rooms that have always been there in the past either didn't work or were missing - staff didn't really seem to be responsive. Bar is nice in lobby. Good for business traveler - in room safe and TONS of outlets, etc. for charging in room.
July 14, 2014
Rated 5 out of 5 by ACascos the rooms were very comfortable!
Had a pleasant stay! I was driving in from Austin at around 11 AM and had a client meeting at 1PM. When I called prior to arriving they had mentioned check in time was at 3PM. I panicked! I told them I had to get ready for my client meeting. They rushed to get a room ready for me by noon. I really appreciated that because if not I would have had to get ready in my car or in the lobby bathroom. Great customer service!!!
July 11, 2014
Rated 3 out of 5 by NCWendy my stay in June 2014
this hotel was modem and clean and nice however it did not have some of the things I have come to enjoy as an SPG member. They did not have a real closet to hang clothes or a dresser to put your other items as needed. The water pressure in the shower was not a good as I have had in the past. I had to request a working hair dryer twice as the 1st two did not work as they should have. The staff was helpful and pleasant and the location was good just the little things that matter to me that were not there this time.
June 28, 2014
Rated 5 out of 5 by Linewife Awesome
The hotel and staff were awesome. VERY clean and neat. Was very close to the venue we were attending and made sure we had transportation to get there. (Other than our own vehicle)
June 26, 2014
Rated 5 out of 5 by superirishtraveler Mattress was very hard
Sirs the staff went above and beyond, a high school basket ball tournament was being held in the area. And you can imagine the number of kids. BUT the staff kept them in line and quiet. My only complaint was the mattress! I'm a business traveler, that being said, the mattress was on a flat foundation w/o a box springs. And it needed more padding. Thank you. btw the coupon in the throw away travel book was a great idea, and a very good discount. Feel free to use my name. Jimmy Dougherty
May 26, 2014