Rated 4 out of 5 by Hornman Go Mavs!
The staff at the front desk were wonderful at check in and check out. I was told that the bar was open until midnight, but ti closed at 11 pm. The bed was very hard to me, but that was just my opinion. The entertainment center in the room was great with good selections. The room at times, did not have enough hot water it seemed. The location was great and though it was north of downtown, it was very quick to get down there and back on the tollways. the mall is close by though I did not go over there. I used points and got a very fair deal on my point usage compared to many SPG properties.
January 18, 2015
Rated 5 out of 5 by AloftFanNow Loved This Place!!
This was my first time staying at Aloft. I travel a lot and probably stay at hotels around 50 days a year or more. Aloft is now my All Time Favorite. Seriously. I didn't have any expectation - my office booked this place but once I was here - I didn't want to leave. Now that I have left - I can't wait to go back and hope that Aloft is in every city I do business in.
And the staff - TOP NOTCH!
November 19, 2014
Rated 4 out of 5 by RichardfromAtlanta Outstanding customer service
I would like to commend the staff at the Aloft Frisco, in particular Aaron the overnight front desk associate. Although I've only been staying at this particular hotel a few short weeks, the staff has always been helpful and friendly. On this particular morning, my car's battery was dead, however Aaron went out of his way to retrieve his own set of cables to give me a jump when he discovered the hotel did not have any. This display of customer service was especially impressive, since I know his night had to have been challenging already because the hotel had experienced a burst pipe earlier and was without water. This obviously did not deter Aaron frrom continuing to give his guests the best service possible and why I will always stay at a Starwood property for my hotel travel needs.
February 21, 2012
Rated 5 out of 5 by superirishtraveler Mattress was very hard
Sirs the staff went above and beyond, a high school basket ball tournament was being held in the area. And you can imagine the number of kids. BUT the staff kept them in line and quiet. My only complaint was the mattress! I'm a business traveler, that being said, the mattress was on a flat foundation w/o a box springs. And it needed more padding. Thank you. btw the coupon in the throw away travel book was a great idea, and a very good discount. Feel free to use my name. Jimmy Dougherty
May 26, 2014
Rated 4 out of 5 by kevbot Convenient
This hotel was convenient to where my business was. There are plenty of restaurant and shopping opportunities very close to the hotel as well.
Fine but beginning to feel worn, particularly the furniture.
Clean but the dispensers in the shower leaked so when I arrived the shower floor was covered in body wash.
The platinum breakfast amenity is a flat $20 spent on what you like which I appreciate. Many Alofts just provide a muffin, piece of fruit and juice or coffee.
Good value for money, convenient location, good breakfast.
December 4, 2014
Rated 3 out of 5 by TRBTHETRAVELLER Good Location For Work and Entertainment
Location Location Location...Great place if you are doing business with the corporate office area in town and lots of shopping, food and entertainment to keep you occupied in the off hours of your business trip.
December 8, 2014
Rated 1 out of 5 by CK3630 Exceedingly Disappointed
If traveling to the North Dallas, TX area you'll immediately know that the hotel choices are abundant. I chose Aloft specifically because it was close to where, and who I needed to be close to. Upon arriving, and entry to the hotel, I was not greeted promptly but rather made to wait while the front desk host was on a phone call. I checked in, and went upstairs to get settled in my room. The first thing that I noticed was that you essentially entered what appeared to be a makeshift bathroom.
The room felt extremely small to me, unlike any other hotel room I'd ever seen or been in. The bathroom was laid out in a very linear pattern with the stand up shower, butted right up to the toilet, which was barely partitioned by a non-locking, sliding door. Then the extremely small vanity. This made me extremely uncomfortable, to the point that I felt like checking out of the hotel. However, due to time restrictions, and plans I was not able to.
The room had a king sized bed in there, which took up the majority of floor space in the hotel room. There was no real closet to speak of, just a nook adjacent to the sink.
I would not recommend this hotel, or any other Aloft to anyone, anywhere.
January 29, 2013
Rated 4 out of 5 by Hinbot Pretty good for the price.
I've stayed at this Aloft twice now for business travel, and it's been a fine experience for me. It's conveniently located to many shops and restaurants, has great amenities for as small as the hotel is, and has a warm and inviting lobby. Staff was always friendly to me. Overall, I have very few complaints. The hotel is more modern and minimalistic in design and would appeal more to young professionals in my opinion. If you're looking for relaxation and pampering, I'd recommend looking at the Westin in Dallas.
November 18, 2014