Rated 4 out of 5 by eddy62 Perfect
Great amenities for a very good price.
September 29, 2014
Rated 5 out of 5 by no1mema My Stay
Great accommodations service, location. Loved the 24 hour coffee machine,
September 26, 2014
Rated 2 out of 5 by Painful Hotel was nice, but bed was like sleeping on a brick!
I thought that the room was very nice, but the bed was extremely hard... I woke with back spasms and it put a damper on my weekend.
September 22, 2014
Rated 1 out of 5 by Ross1989 Bad Service
This hotel took 45 minutes to get me a card to unlock my room, and to find me my hotel room. I got in a 12:30 at night and did not get into my room unitl after 1am, and there were no other guests that they were helping. Awful experience, and there is no room service. Coffee pot was broken in the room.
September 15, 2014
Rated 4 out of 5 by RichardfromAtlanta Outstanding customer service
I would like to commend the staff at the Aloft Frisco, in particular Aaron the overnight front desk associate. Although I've only been staying at this particular hotel a few short weeks, the staff has always been helpful and friendly. On this particular morning, my car's battery was dead, however Aaron went out of his way to retrieve his own set of cables to give me a jump when he discovered the hotel did not have any. This display of customer service was especially impressive, since I know his night had to have been challenging already because the hotel had experienced a burst pipe earlier and was without water. This obviously did not deter Aaron frrom continuing to give his guests the best service possible and why I will always stay at a Starwood property for my hotel travel needs.
February 21, 2012
Rated 4 out of 5 by Fedzzo First Stay
This was the first time I stayed at an Aloft hotel and I did not know what to expect. What I found was a friendly staff and good accommodations that met my needs. I would stay at this Hotel again.
September 12, 2014
Rated 5 out of 5 by Cheze64 Great hotel
While most of the time I am a good nit picker when it comes to services rendered to me,but I have tried and tried to nit pick this hotel. I have pondered it for a couple of days now and I can't come up with one solitary thing bad to say about this hotel.the staff was extremely accommodating,the place more than met my expectations and then some.
I will stay at aloft anytime there is one available to where I am no matter the cost.this place definitely leads the industry
September 1, 2014
Rated 1 out of 5 by CK3630 Exceedingly Disappointed
If traveling to the North Dallas, TX area you'll immediately know that the hotel choices are abundant. I chose Aloft specifically because it was close to where, and who I needed to be close to. Upon arriving, and entry to the hotel, I was not greeted promptly but rather made to wait while the front desk host was on a phone call. I checked in, and went upstairs to get settled in my room. The first thing that I noticed was that you essentially entered what appeared to be a makeshift bathroom.
The room felt extremely small to me, unlike any other hotel room I'd ever seen or been in. The bathroom was laid out in a very linear pattern with the stand up shower, butted right up to the toilet, which was barely partitioned by a non-locking, sliding door. Then the extremely small vanity. This made me extremely uncomfortable, to the point that I felt like checking out of the hotel. However, due to time restrictions, and plans I was not able to.
The room had a king sized bed in there, which took up the majority of floor space in the hotel room. There was no real closet to speak of, just a nook adjacent to the sink.
I would not recommend this hotel, or any other Aloft to anyone, anywhere.
January 29, 2013