Rated 3 out of 5 by RoverBoy Nice & Modern, Still lacking in customer service
SPG offers room with valet parking, which I accept knowing the area and the parking availability. We arrive and check-in. The receptionist states we need to park in garage and walk over. I state what about the valet parking included with our room and she replies they do not have valet parking. Nice start. She offers a credit for the valet portion. So far, no credit, an increase in the quoted room rate, plus an added $20 room charge and we used nothing in the room. So will be a call Monday to deal with all the overcharges, stuff you do not want to have to do as it is just additional time to deal with it. As far as the hotel and rooms it was decorated very modern and nice. It is a very nice area with shops and dining. The wife states the lighting in the bathroom is terrible and the shower did not have anything to facilitate leg shaving and thus was a challenge. Overall it is not what you expect from a starwood property, but we gave it a shot.
February 3, 2013
Rated 2 out of 5 by traveler299 Rude Staff Loud Airconditioner
The staff was rude, the airconditioner in the room was so loud that I had to turn it off to sleep and then was too hot. The "free" bottle of water in my room had already been opened and after 3 calls down for hand towels finally recieved one wash cloth. I travel to KC often and will NEVER stay here again. Very disappointed.
June 21, 2013
Rated 4 out of 5 by Angela1975 Very Fun Hotel
I loved the location, it was within walking distance to just about everything. The accommodations were great! The room was clean and well decorated. The pool was amazing. My only hang up was the night staff at the check in desk was sub par and not very helpful when asked questions and was given rude looks. The day staff was fantastic!
May 4, 2013
Rated 5 out of 5 by Janice12 very nice
Great place to stay and pet friendly.
September 29, 2013
Rated 4 out of 5 by Gil44 Great Place - simple and good
The hotel is in a great location with proximity to fun places. The rooms are decorated in a simple but fun and classy way. The beds were great we all got a great nights sleep.
September 9, 2013
Rated 2 out of 5 by HoustonTX Disappointed
We had hoped for a typical Starwood experience of great service and a very nice room. The level of service was way below expectation and the trendy, minimalist, small room was not enjoyable.
The front desk was always swamped. They tried to get to everyone in a timely manner, but appeared understaffed for the weekend.
September 26, 2012
Rated 3 out of 5 by Michaelmdg Disappointed Gold member
Air conditioning was way too loud and never shut off when it got to the desired temp.
I wiped up water on the bathroom floor and when I looked at the towel it was filthy as if the floor had never been mopped before
I like the Euro concept but the basics of cooling and cleanliness were not met.
June 19, 2013
Rated 5 out of 5 by PAI04 Great Stay
Overall great hotel. Great spot - with restaurants and shopping out the front door. Make sure you go around the corner to the parking garage - free and easy parking yet no directional signs when you pull up. Only issue was the $12 for a shaving kit when all I needed was a handfull of shaving cream.
June 5, 2013
Rated 4 out of 5 by Julia21 Room features
If you will be sharing this room with someone you don't know, like me, I would not recommend it. There is no "true door" for the bathroom - toilet/shower room - so privacy is very low.
On the whole the room was very comfortable bed wise. Loved having the frig and safe in the room. I would stay here again.
November 4, 2012
Rated 4 out of 5 by Rita44 Very clean and up-to-date!
Thoroughly enjoyed our stay here! The hotel has a modern, artistic vibe throughout, clean rooms, comfortable beds, great 'hang-out' areas. I was a bit disappointed that the 'nbeat stuff' mentioned for children 2-10 was not in our room-which my daughter expected=it was supposed to be a goody bag and a small air mattress lounge. She quicly got over it, as we went across the street for excellent gelato! Our group's parents lounged outside on the 3rd floor terrace with a gas, see-through firplace, comfortable, wide and bright lounge benches with a gorgeous view of our Overland Park surroundings, while our teen girls hung out in the pool table area and totally enjoyed their 'alone time' without parents-and it was on the same level! Check in/out was a surprise, as it was located on the 2nd floor-but I soon realized that it wouldn't do to have a check-in desk on the ground floor for all to view, when people are strolling by taking in the sights and sounds of the extravagant shops and eateries all around.
April 8, 2013
Rated 2 out of 5 by dpal Staff Needs Work
I've stayed multiple times at this Aloft when coming into Overland Park - great location, close to my customer, etc. However, the staff has gone way downhill since this place has opened. A few items that came to mind:
- Came in on Monday - they would not give me a room key since their internet connection was done for verifying credit cards. Come on. Look at my profile, I've stayed here over 5 times in the past year with a large company name attached to it. So I had someone escort me every time I needed to get into my room and we didn't receive our room keys until 10PM.
- Cleaning has gone downhill. Carpets need to be cleaned - my room was stained with dirt.
- Still haven't received my receipt even after requesting it on check out. Did not have a paper receipt under my door on day or checkout and had to call two times to get an electronic receipt (first time the rep hung up on me).
WIll I continue to stay here? Maybe. But this Aloft could do a lot better compared to others throughout the country.
August 11, 2012
Rated 4 out of 5 by partyof2 great location and facilites
Staff at night and morning was very helpful with directions and questions. Hotel bar was closed early which was disappointing one of the room shades was broken but other than that great hotel very modern and comfortable gps could not locate hotel but staff was good with directions
November 20, 2011
Rated 4 out of 5 by DW1234 Very Modern
Nice room, LOVED the shower! AC did not cool as well as I would have liked. Reading light out over the bed. Three people registered for the room, only 1 bottle of water and 2 sets of towels. Staff did bring extras upon request.
July 24, 2013
Rated 4 out of 5 by CJ882 Would recommend
Good location lots of restaurants and shops around the hotel. Hotel breakfast was pricey, may have been a better idea to eat at a restaurant instead. Overall a good stay at aLoft!
August 12, 2013
Rated 2 out of 5 by Jordan85 This hotel is not my style
The rooms were too small and compact. Very modern and not homey at all. I would not recommend this hotel.
August 30, 2013
Rated 5 out of 5 by DeeSea Outstanding Service
The room was good, but the service was even better. From the warm reception to an offer by Carla to deliver a package to a nearby business on my behalf I was truly impressed. The enitre staff appeared to be committed to delivering a high evel of service.
April 28, 2013
Rated 5 out of 5 by connie52 Location
I loved the pretty nightlife and the balcony to watch it all! Thanks so much for a great price and a lot of fun and peace. Connie
August 24, 2013
Rated 5 out of 5 by ENTH Unexpected but wonderful
This hotel had an untraditional decor but it was very welcoming. At first, I was a little thrown. It reminded me of a hip college dorm but once I got use to the set up, I was right at home.
The only thing I wish it had was room service and/or a restaurant.
January 23, 2012
Rated 3 out of 5 by pam1234 REALLY NOISY VENTILATION
Location is terrific. Hotel is nice/eclectic and appropriate for the market it serves. BUT, three of the four of us who traveled (four rooms) specifically mentioned how loud the blowers were and that we did not sleep. Just a warning.
June 12, 2013
Rated 3 out of 5 by guest This hotel is ok
This hotel was ok, especially for the price but the showers are not the best. the bed was good but rooms are small. the area it is located in makes up for the lack of hotel amenities so that seems to balance things out.
April 29, 2013
Rated 5 out of 5 by Frodo great weekend
the hotel was great and we would stay again. Only complaint we had was it was not marked well with signs to find the hotel, once we found it we had a easy time. NEED better signage for where to turn to go to hotel
May 19, 2013
Rated 1 out of 5 by AlandGing great beds in leawood
Bedding was extremely comfortable-and liked the light blocking shades in the rooms. It was a nice experience.
August 12, 2013
Rated 4 out of 5 Nice Holiday
Customer service at the front desk was HORRIBLE. She was rude and kept taking other personal phone calls which made the checkout last a very long time. Loved the hotel and hope u get a better staff at the front desk.
January 19, 2013
Rated 5 out of 5 by Monique Great Hotel
My only recommendation would be to add valet parking services. I really missed that! I love the convenience of valet parking.
Other than that, I loved the location of the hotel and everything about it!
May 18, 2013
Rated 5 out of 5 by steph314 Great Experience
The hotel was great. Very hip and clean. Not a lot of frills but met all my needs. Great location. Shopping and dining of every kind within walking distance, including a movie theatre.
May 28, 2013
Rated 4 out of 5 by decentplace Nice change
Aloft has done a great job with making the room experience unique and fun. The workout room is spacious and nice. The "lobby" is awkward, but works. The breakfast situation is confusing.
April 29, 2013
Rated 3 out of 5 by Juice Toilet paper holder broke and laying on the back of the toilet.
Also one of the elevators broken.
Reserved what I thought was 3 rooms together on same floor but they didn't have them together on same floor when I checked my family in. Poor customer service.
December 17, 2012
Rated 2 out of 5 by Steve This hotel was not clean
The refrigerator had really old leftovers from a previous guest. The elvators were printed up and generally the hotel was not as clean as you would expect from a newer upscale hotel.
February 25, 2013
Rated 4 out of 5 by mavsfan Near shopping and entertainment
Room AC did not work the first night, but was fixed the next day when I notified the staff. Room was very clean and modern. View was not so great but for the price a nice place to stay
October 21, 2011
Rated 5 out of 5 by jennjan1 This hotel has clean and spacious rooms!
The check-in process was fast and friendly. The room was clean and spacious! I love the loft layout of the room; so modern and fun! Thanks for a great stay! The staff is wonderful.
June 5, 2012