Rated 3 out of 5 by vlhughes My romantic at home get away
Depending on what your stay will consist of, either business or pleasure I believe it will meet your expectations. My only negative experience was the staff member I encoutered while checking in. The lady was rude and uninformative of a few charges I may have needed to know about. They may need a little more training as far as customer service goes.
January 14, 2013
Rated 3 out of 5 by RoverBoy Nice & Modern, Still lacking in customer service
SPG offers room with valet parking, which I accept knowing the area and the parking availability. We arrive and check-in. The receptionist states we need to park in garage and walk over. I state what about the valet parking included with our room and she replies they do not have valet parking. Nice start. She offers a credit for the valet portion. So far, no credit, an increase in the quoted room rate, plus an added $20 room charge and we used nothing in the room. So will be a call Monday to deal with all the overcharges, stuff you do not want to have to do as it is just additional time to deal with it. As far as the hotel and rooms it was decorated very modern and nice. It is a very nice area with shops and dining. The wife states the lighting in the bathroom is terrible and the shower did not have anything to facilitate leg shaving and thus was a challenge. Overall it is not what you expect from a starwood property, but we gave it a shot.
February 3, 2013
Rated 5 out of 5 by RD11 Nice location and very quiet rooms
I really enjoyed my 4 night stay. The rooms and features met my expectations, with one exception, the dining area in the morning was somewhat confusing on what was complimentary, i.e. coffee etc. Also, paying for the food was somewhat awkward and slow.
The hotel was very clean quiet and well located to many nice eating or cocktails locations.
October 11, 2013
Rated 4 out of 5 by laura73 Love this Hotel!
We stay here every time we go to Kansas City/ Leawood. The location is perfect and the hotel has a cool vibe. If we were ever going to stay longer than three nights, we would get a king suite. The regular rooms are a bit tight, if you plan on spending a lot of time in the room. The staff is always very nice and it is always clean.
April 28, 2014
Rated 4 out of 5 by OverlandParkcharges Overland Park 2/23-2/26
Hello SPG, I have been staying at your facility routinely since August 2013. You are my facility of choice for several reasons - primarily the staff and location. Something happened during my recent trip i wanted to bring to your attention. I needed transportation to the airport and asked your front desk staff if they have a contractual agreement with a company -- they indicated yes and the rate was $48/$58. Great rate so i asked them to arrange transportation the next day. When i was dropped off i was told the cost was $72 - i told the driver i was told they had a contract with Aloft for $48..he called his main office who said they did not. I would have found another alternative if i knew the cost was $72 (without tip). Your team is always terrific, but it sounds like a little communication/clarification is needed in this area. Regarding SPG status, i must have stayed at your facility ~20 nights and amazed i am still at such a weak status. Thanks!
February 27, 2014
Rated 5 out of 5 by stephen74 giants
only two things tv not clear and water pressure very low in shower overall great hotel location and surrounding stores and restaurants fabulous.
August 11, 2014
Rated 5 out of 5 by Todd135 Great location for business meetings
We were I town to visit 2 clients. We hosted a lunch at Pig & Finch and dinner at 801 Chophouse. Took a cab to MCI in the morning. Fitness center is well done, lots of space. I walked into the pool area but did not use it, seems very clean. I will be back.
July 12, 2014
Rated 4 out of 5 by Angela1975 Very Fun Hotel
I loved the location, it was within walking distance to just about everything. The accommodations were great! The room was clean and well decorated. The pool was amazing. My only hang up was the night staff at the check in desk was sub par and not very helpful when asked questions and was given rude looks. The day staff was fantastic!
May 4, 2013
Rated 3 out of 5 by noname1234 Take the food off the menu...
The staff was OK, not too great (outside of the bartender) Food was horrific, need to take all food out and get someone that knows about food to handle.
Had wings at the bar. They were freezer burned, burnt and tiny. Bartender said they probably have been in the freezer for a year or so.
Breakfast food in lobby was not much better.
October 31, 2013
Rated 2 out of 5 by traveler299 Rude Staff Loud Airconditioner
The staff was rude, the airconditioner in the room was so loud that I had to turn it off to sleep and then was too hot. The "free" bottle of water in my room had already been opened and after 3 calls down for hand towels finally recieved one wash cloth. I travel to KC often and will NEVER stay here again. Very disappointed.
June 21, 2013
Rated 2 out of 5 by tbate60 Good location but room has problems
Biggest issue is how loud the AC unit is. I simply could not sleep, barely got 3 hours and on a business trip that is not enough. In addition there was no fridge in the room and the sink leaked.
I have stayed at the Aloft before but will be moving to another hotel down the road for my next trip to Overland Park/Leawood.
July 13, 2013
Rated 3 out of 5 by Madguest Not as good as it used to be
The Aloft used to be the primary hotel for family trips to KC. We will most likely look for other options on our next trip. Great location, but service has slipped. Stayed for two nights, but room was not cleaned after first night. Not even fresh towels. Water pressure was terrible. It's time to find a new favorite.
March 18, 2014
Rated 3 out of 5 by Papadoc This hotel is nice but not top notch
Price was right, staff was good, bed was uncomfortable, we had a handicapped room and we aren't handicapped, view of the a/c units was not pleasurable.
August 4, 2014
Rated 2 out of 5 by platos Great location
Great location but the hotel was very minimal and not to our expectations. Staff in particular were poorly informed and not attentive.
August 6, 2014
Rated 3 out of 5 by Titin Bad Design
The room was badly designed as to the position of the air conditioning. The room was always either too cold or too warm. The air unit is noisy disturbing my slieep all night.
July 29, 2014
Rated 2 out of 5 by HoustonTX Disappointed
We had hoped for a typical Starwood experience of great service and a very nice room. The level of service was way below expectation and the trendy, minimalist, small room was not enjoyable.
The front desk was always swamped. They tried to get to everyone in a timely manner, but appeared understaffed for the weekend.
September 26, 2012
Rated 4 out of 5 by Gwen2012 This hotel has very pleasant and responsive staff
Special thanks to Rosa, Cathy Bruno, and the "new guy" that worked on 7/26/2014, for making my overnight experience with 5 little people, a very pleasant one.
July 28, 2014
Rated 4 out of 5 by Julia21 Room features
If you will be sharing this room with someone you don't know, like me, I would not recommend it. There is no "true door" for the bathroom - toilet/shower room - so privacy is very low.
On the whole the room was very comfortable bed wise. Loved having the frig and safe in the room. I would stay here again.
November 4, 2012
Rated 4 out of 5 by abasar Simple and Efficient
Very convenient location and the layout and structure of the room was great. Nice king size bed... everything was easy. The front desk people are great. My only issue was some strange man lurking on the 6th floor one night.. I called the front desk and they immediately came upstairs to check it out.
March 6, 2014
Rated 2 out of 5 by Heather88 Disappointed
AC was sooo loud, horrible parking, no bell hop or carts available to take luggage to rooms, checking in 2nd floor so had to leave the car to check in, no breakfast with room price, rooms are dark, clocks blind you when trying to sleep so I am not a fan, sorry Aloft
June 2, 2014
Rated 5 out of 5 by PAI04 Great Stay
Overall great hotel. Great spot - with restaurants and shopping out the front door. Make sure you go around the corner to the parking garage - free and easy parking yet no directional signs when you pull up. Only issue was the $12 for a shaving kit when all I needed was a handfull of shaving cream.
June 5, 2013
Rated 5 out of 5 by PCG714 Business Travel
Stayed for business meeting. Reception in Tactic was great. Nearby shopping and restaurants was impressive. Very efficient stay.
July 31, 2014
Rated 5 out of 5 by Susjay Great stay!
Love this hotel. Clean and updated! I love the area and all the restaurants and stores to walk to. The parking was easy.
August 1, 2014
Rated 1 out of 5 by Groucho1313 Flooded bathroom, charge errors
On the first morning, the bathroom floor flooded while I showered and I had to mop it up myself with the bath mat. I had to check out a day early and was charged a $50 fee, despite being a long time customer of the same Aloft. Also there were food charges on my bill that I did not incur.
March 28, 2014
Rated 3 out of 5 by Michaelmdg Disappointed Gold member
Air conditioning was way too loud and never shut off when it got to the desired temp.
I wiped up water on the bathroom floor and when I looked at the towel it was filthy as if the floor had never been mopped before
I like the Euro concept but the basics of cooling and cleanliness were not met.
June 19, 2013
Rated 4 out of 5 by Rita44 Very clean and up-to-date!
Thoroughly enjoyed our stay here! The hotel has a modern, artistic vibe throughout, clean rooms, comfortable beds, great 'hang-out' areas. I was a bit disappointed that the 'nbeat stuff' mentioned for children 2-10 was not in our room-which my daughter expected=it was supposed to be a goody bag and a small air mattress lounge. She quicly got over it, as we went across the street for excellent gelato! Our group's parents lounged outside on the 3rd floor terrace with a gas, see-through firplace, comfortable, wide and bright lounge benches with a gorgeous view of our Overland Park surroundings, while our teen girls hung out in the pool table area and totally enjoyed their 'alone time' without parents-and it was on the same level! Check in/out was a surprise, as it was located on the 2nd floor-but I soon realized that it wouldn't do to have a check-in desk on the ground floor for all to view, when people are strolling by taking in the sights and sounds of the extravagant shops and eateries all around.
April 8, 2013
Rated 4 out of 5 by jazfam1 Very chic and modern hotel.
The hotel is very modern.
August 11, 2014
Rated 3 out of 5 by Hannahmaye Need to focus on details
I arrived at midnight after a long day of travel and was looking forward to taking a shower then off to bed. Unfortunately, there were NO towels in my room so I called the front desk. I was told that they would bring them up within 10 minutes. 40 minutes later still no towels, so I called again. The guy at the front desk told me he had taken care of a few guests and then forgot, but he'd bring them as soon as he could. I told him nevermind and I'd call again in the morning. This was not starting off on the right foot.
The next morning, once I finally was able to take a shower I noticed that I had forgotten my hairbrush at home. I called the front desk and the lady told me that they did not have a comb or brush I could buy. I was on a business trip and set to do a presentation in an hour so this was incredibly frustrating and unacceptable for a hotel that caters to business professionals.
Lastly, I could not find the iron. For some strange reason they had it hidden along with the ironing board. My co-worker had the same problem and had to call the front as well.
June 26, 2014
Rated 2 out of 5 by dpal Staff Needs Work
I've stayed multiple times at this Aloft when coming into Overland Park - great location, close to my customer, etc. However, the staff has gone way downhill since this place has opened. A few items that came to mind:
- Came in on Monday - they would not give me a room key since their internet connection was done for verifying credit cards. Come on. Look at my profile, I've stayed here over 5 times in the past year with a large company name attached to it. So I had someone escort me every time I needed to get into my room and we didn't receive our room keys until 10PM.
- Cleaning has gone downhill. Carpets need to be cleaned - my room was stained with dirt.
- Still haven't received my receipt even after requesting it on check out. Did not have a paper receipt under my door on day or checkout and had to call two times to get an electronic receipt (first time the rep hung up on me).
WIll I continue to stay here? Maybe. But this Aloft could do a lot better compared to others throughout the country.
August 11, 2012
Rated 4 out of 5 by Jim7439 Efficient hotel, some room and rate challenges
Significant rate increase and eliminated breakfast from package. In room safe and reading lamp not functional. Attentive staff. Good work out facility and pool for Exercize. Excellent location near food and shopping. My company no longer allows us to stay here due to rate increase.
February 20, 2014