Rated 3 out of 5 by ET1980 This hotel is in a great location
I wouldn't want to stay at this hotel again but this is pretty much the only decent hotel in Kansas City to stay at during my business trip
They don't have anything!!!!
No Q tips. No sleepers. No shower caps
You don't get any special treatment as a SPG member
I sincerely hope that the management team will lead the hotel crew to improve their service to the next level in the future.
March 9, 2013
Rated 4 out of 5 by Amiller85 Great hotel
Great hotel close to resturants and shopping. My only complaint while small was the amount of noise. We were above the small wxyz bar and outside lounge, and there was a private party with private dj on Saturday night. It would have been nice for this to be on the first floor where all the other guests did not have to listen to rap music until midnight. Rooms were clean and comfortable.
August 5, 2013
Rated 4 out of 5 by maggiemacbee Great location, service
Overall was great hotel. Noisy a/c, but they are replacing units soon. Good fitness room, location. Parking a block away was a hassle, tho.
Left item in hotel, staff said they would call, but never did.
Excellent service from employees.
One of our friends never received a roll-away bed, even after 3 calls. Her review will be different from mine!
May 26, 2014
Rated 3 out of 5 by Natalie24 Great Location and Area
The overal feel of the hotel is that it is in need of some freshening. The carpet in my room is worn and dirty around the edges. The grout and tile have begun to change colors from wear. One of the shades has a broken draw string so I could not adjust it.
One of the decoritive tiles in one of the elevators was missing and replaced with carpet.
The price was good and very good location.
May 31, 2013
Rated 3 out of 5 by Camgal Some aspects really nice, some not so much
Like the room design and cleanliness.
Really dislike the closet arrangement ... clothes have to be hung from front to back and was difficult to use in winter with heavy coats. You couldn't set the bathroom lighting so that it wouldn't disturb someone else still sleeping. The water pressure was so low, it took forever to rinse hair and you couldn't redirect the water in the shower.
January 3, 2014
Rated 4 out of 5 by DavidF8 Nice hotel
Perfect location and very nice hotel. Won't stay anywhere else in the area.
July 31, 2014
Rated 4 out of 5 by HoneyCat2014 Air Conditioner
The airconditioner is extremely loud!
August 1, 2014
Rated 5 out of 5 by OPB357 kansas city
excellent hotel I will come back with out a doubt
July 31, 2014
Rated 5 out of 5 by vaneviel Excelen t Hotel
Thank you for your hospitality....
July 31, 2014
Rated 2 out of 5 by Ronnie44 It was rough!!
This hotel was not what I had expected. They try to make it "hip" and classy, but is far from it. I bought fruit from the second floor little market area, an it was rotten. I had to pay for a bag of ice, since they have no ice machine. Also not all of my cable channels were clear, most of them were staticky. I would not stay there again!!
P.S. there is also no parking!
December 28, 2012
Rated 4 out of 5 by robarbie Nice room but noisy!
My only complaint was the noise coming from outside the hotel. Even though I was on the 5th floor I could still hear noise from the restaurants close to the hotel. I would recommend anyone staying at this particular location ask to be in a room facing the Sprint Campus. Other than that I had a wonderful time and have already told several friends to stay at Aloft.
November 14, 2012
Rated 4 out of 5 by Doug600 Well located, consistent clean lodging
Not a luxurious place, but very good value. Gym and indoor pool above average, XYZ bar very good value. No room service, "24 hour" grab and go is OK, could be improved-- hot breakfast service not well thought out (ordering and wait time is hit or miss).
Area has great food venues within walking distance. Great food options, including breakfast across the street.
February 12, 2012
Rated 5 out of 5 by LouAnn5 Breakfast in the sun!
Each morning of my stay I would eat my breakfast on the patio enjoying the sunshine. What a great way to start the day!
July 21, 2014
Rated 2 out of 5 by yetanotherunhappycustomer I won't be going back.
We could hear every noise made in hallway as well as the next door guests and even outside. The furnace was LOUD and kept us up all night - hot when it was running and then the room was instantly cold when it shut off. The shower head was angled toward the shower wall so much that we couldn't even get under the water and it was too high up for us to adjust.
December 9, 2013
Rated 4 out of 5 by laura73 Love this Hotel!
We stay here every time we go to Kansas City/ Leawood. The location is perfect and the hotel has a cool vibe. If we were ever going to stay longer than three nights, we would get a king suite. The regular rooms are a bit tight, if you plan on spending a lot of time in the room. The staff is always very nice and it is always clean.
April 28, 2014
Rated 3 out of 5 by vlhughes My romantic at home get away
Depending on what your stay will consist of, either business or pleasure I believe it will meet your expectations. My only negative experience was the staff member I encoutered while checking in. The lady was rude and uninformative of a few charges I may have needed to know about. They may need a little more training as far as customer service goes.
January 14, 2013
Rated 5 out of 5 by JessB426 Great Place to Stay
It was close to everything we needed, Shopping and dining for our girls weekend. Staff was very nice and helpful.
July 18, 2014
Rated 3 out of 5 by RoverBoy Nice & Modern, Still lacking in customer service
SPG offers room with valet parking, which I accept knowing the area and the parking availability. We arrive and check-in. The receptionist states we need to park in garage and walk over. I state what about the valet parking included with our room and she replies they do not have valet parking. Nice start. She offers a credit for the valet portion. So far, no credit, an increase in the quoted room rate, plus an added $20 room charge and we used nothing in the room. So will be a call Monday to deal with all the overcharges, stuff you do not want to have to do as it is just additional time to deal with it. As far as the hotel and rooms it was decorated very modern and nice. It is a very nice area with shops and dining. The wife states the lighting in the bathroom is terrible and the shower did not have anything to facilitate leg shaving and thus was a challenge. Overall it is not what you expect from a starwood property, but we gave it a shot.
February 3, 2013
Rated 4 out of 5 by CyndiS First come first serve
Checked in around 7am. Did not like the handicap room! They say they were sold out!!
July 20, 2014
Rated 5 out of 5 by Belle257 Great Hotel
This hotel is clean, and courteous. The access to shopping is phenomenal.
July 21, 2014
Rated 5 out of 5 by RD11 Nice location and very quiet rooms
I really enjoyed my 4 night stay. The rooms and features met my expectations, with one exception, the dining area in the morning was somewhat confusing on what was complimentary, i.e. coffee etc. Also, paying for the food was somewhat awkward and slow.
The hotel was very clean quiet and well located to many nice eating or cocktails locations.
October 11, 2013
Rated 4 out of 5 by OverlandParkcharges Overland Park 2/23-2/26
Hello SPG, I have been staying at your facility routinely since August 2013. You are my facility of choice for several reasons - primarily the staff and location. Something happened during my recent trip i wanted to bring to your attention. I needed transportation to the airport and asked your front desk staff if they have a contractual agreement with a company -- they indicated yes and the rate was $48/$58. Great rate so i asked them to arrange transportation the next day. When i was dropped off i was told the cost was $72 - i told the driver i was told they had a contract with Aloft for $48..he called his main office who said they did not. I would have found another alternative if i knew the cost was $72 (without tip). Your team is always terrific, but it sounds like a little communication/clarification is needed in this area. Regarding SPG status, i must have stayed at your facility ~20 nights and amazed i am still at such a weak status. Thanks!
February 27, 2014
Rated 3 out of 5 by Hannahmaye Need to focus on details
I arrived at midnight after a long day of travel and was looking forward to taking a shower then off to bed. Unfortunately, there were NO towels in my room so I called the front desk. I was told that they would bring them up within 10 minutes. 40 minutes later still no towels, so I called again. The guy at the front desk told me he had taken care of a few guests and then forgot, but he'd bring them as soon as he could. I told him nevermind and I'd call again in the morning. This was not starting off on the right foot.
The next morning, once I finally was able to take a shower I noticed that I had forgotten my hairbrush at home. I called the front desk and the lady told me that they did not have a comb or brush I could buy. I was on a business trip and set to do a presentation in an hour so this was incredibly frustrating and unacceptable for a hotel that caters to business professionals.
Lastly, I could not find the iron. For some strange reason they had it hidden along with the ironing board. My co-worker had the same problem and had to call the front as well.
June 26, 2014
Rated 4 out of 5 by Angela1975 Very Fun Hotel
I loved the location, it was within walking distance to just about everything. The accommodations were great! The room was clean and well decorated. The pool was amazing. My only hang up was the night staff at the check in desk was sub par and not very helpful when asked questions and was given rude looks. The day staff was fantastic!
May 4, 2013
Rated 3 out of 5 by noname1234 Take the food off the menu...
The staff was OK, not too great (outside of the bartender) Food was horrific, need to take all food out and get someone that knows about food to handle.
Had wings at the bar. They were freezer burned, burnt and tiny. Bartender said they probably have been in the freezer for a year or so.
Breakfast food in lobby was not much better.
October 31, 2013
Rated 2 out of 5 by Heather88 Disappointed
AC was sooo loud, horrible parking, no bell hop or carts available to take luggage to rooms, checking in 2nd floor so had to leave the car to check in, no breakfast with room price, rooms are dark, clocks blind you when trying to sleep so I am not a fan, sorry Aloft
June 2, 2014
Rated 5 out of 5 by GretL Great
Great location, Friendly staff.
July 21, 2014
Rated 3 out of 5 by Madguest Not as good as it used to be
The Aloft used to be the primary hotel for family trips to KC. We will most likely look for other options on our next trip. Great location, but service has slipped. Stayed for two nights, but room was not cleaned after first night. Not even fresh towels. Water pressure was terrible. It's time to find a new favorite.
March 18, 2014
Rated 2 out of 5 by traveler299 Rude Staff Loud Airconditioner
The staff was rude, the airconditioner in the room was so loud that I had to turn it off to sleep and then was too hot. The "free" bottle of water in my room had already been opened and after 3 calls down for hand towels finally recieved one wash cloth. I travel to KC often and will NEVER stay here again. Very disappointed.
June 21, 2013
Rated 2 out of 5 by tbate60 Good location but room has problems
Biggest issue is how loud the AC unit is. I simply could not sleep, barely got 3 hours and on a business trip that is not enough. In addition there was no fridge in the room and the sink leaked.
I have stayed at the Aloft before but will be moving to another hotel down the road for my next trip to Overland Park/Leawood.
July 13, 2013