Rated 5 out of 5 by TooPleased2Say Favorite Hotel in the area
I needed to stay in the area for two nights however for one night the hotel was completely booked. I called in and asked if there was anything the hotel could do to accommodate my stay. The next day the manager called and let me know that she had taken care of it and I would have a room for two nights. What great service!
October 23, 2014
Rated 5 out of 5 by dallasnks I'm IMPRESSED! And I havent even checked in yet...
My stay was planned BEFORE the Royals made it to the World Series...it's a post surgery stay for my youngest daughter. I was worried, because of all the people coming in for the game, that we wouldn't be able to get a room close to the elevator or late check out on Sunday. So I called to see how bad it was going to be....SURPRISE! A very helpful young woman, Savannah, assured me the hotel could take care of BOTH my requests! Much needed stress relief during a stressful time. THANK YOU!!
October 17, 2014
Rated 3 out of 5 by TD01 October 2014 Stay
The hotel was very clean. Front Desk Staff was nice. Room was smaller than it appeared in the pictures but still nice. The ceiling looked a little tacky and was kind of an eye sore, but hotel price was reasonable so not of huge concern. The AC units in the room are VERY loud, to the point where it was hard to get used to & sleep through. There was a wedding party staying at the hotel the night of our stay. They were loud & partied the entire night. I mentioned this to the front desk upon checkout. They advised they had several complaints. I believe several people were affected by the late night noise & partying. I am not understanding why they were not asked to leave for making this much noise & having been warned per the front desk as this continued the entire night. Upon check out I was not offered any type of compensation. Just an apology and that they were aware of what happen & they hoped next time it would be quieter!
October 13, 2014
Rated 5 out of 5 by dorsha Had a good one!
Great Hotel, the location if fantastic, room is big and clean. Big shower with all facilities.
Great TV cable.
I had some WiFi connection issues but not too much.
October 5, 2014
Rated 2 out of 5 by mrcr0603 First Time Visit
As noted in the scores (other than Staff Responsiveness) this visit was on the verge of being the best, if not for my interaction with one staff member.
I must mention that the front desk staff was extremely pleasant and helpful throughout my three-day stay. There's no room for improvement with these individuals, they were that good!
My negative experience involved an interaction with the individual that was bartending on the second night of my stay, which was completely out of character for this hotel (I have provided details to Aloft).
September 26, 2014
Rated 1 out of 5 by mower Disappointed
Had arranged three rooms at the hotel working through the Platinum desk, but the property itself had to be engaged because the SPG website was indicating no reservations available despite plenty of availability. Had specifically requested and was promised two adjoining rooms, one to be a king, the other two queens. The third room was to be a king. This was confirmed directly with the property on a subsequent call direct to the property. Followed up (again) two days before arrival to insure rooms as requested and was told it was taken care of. Upon check in the rooms needed were not available. It took nearly 30 minutes to get three rooms, but never did get the bed type requested. Refrigerator didn't work in one, air conditioning didn't work in another and the morning wake up call didn't arrive. Very disappointing stay.
September 28, 2014
Rated 3 out of 5 by Picasso Expectations Too High for the Price
My stay was comfortable and the room was modern and clean. However, I was surprised when I went to the lobby and almost everything in the breakfast room was a la carte. Now, for the price I paid I would have expected a coupon or voucher to offset my cost. Needless to say I had to go to breakfast outside of the hotel. I liked the nice balcony over the entrance and the common area had a large sofa. Internet access was free as a consolation though. The shower door does not prevent leaks so when you step out of the bathroom the whole floor is wet. The TV set is not HD so it's not worth watching a movie or even TV.
September 17, 2014
Rated 5 out of 5 by rlo77 Truly exceptional
Amanda at the front desk is the perfect example of exceptional customer service. Over all we could not have asked for anything more. The room was perfect,the staff was perfect. Great location. We will be back for sure!
November 14, 2012