Rated 3 out of 5 by TMG1976 Needs help
I thought the response to any requests, including check in, were very slow and not entirely professional.
There was a fire in one of the rooms and we were evacuated at 1am into 17 degree weather. The next morning we asked what the situation was and were told nothing. I think at a minimum we should have been told what occurred. The news said it was a heater in the room that caught fire and if that were the case it would affect my decision to stay there. Another source said someone was cooking. The lack of information sharing leads me to believe it was a hotel caused issue. Either way, given the inconvenience I think it would have been appropriate to share the information.
I really do not like the soap dispensers in the shower. It feels very low quality.
November 14, 2014
Rated 5 out of 5 by rlo77 Truly exceptional
Amanda at the front desk is the perfect example of exceptional customer service. Over all we could not have asked for anything more. The room was perfect,the staff was perfect. Great location. We will be back for sure!
November 14, 2012
Rated 4 out of 5 by StuUK Home from Home
I've been staying at this property for almost 5 years, since it opened. It's in a great location, with plenty of amenities around it.
The hotel itself has a small but functional gym and a nice pool.
The staff are welcoming and friendly, particularly Dawn who has been a 'feature' of the hotel for a few years.
The three areas that I think need improving are:
1. The internet service is slow and required you to login/register every day
2. The showers are fine but would benefit from better water pressure
3. The air conditioning units in the rooms are very noisy, particularly when they switch on/off during the night
Overall it's a good hotel in a good location.
March 30, 2013
Rated 3 out of 5 by DetailsMatter Great location. Clean.
Rooms are nice. Pillows too big and stuffy. Atmosphere is great. WXYZ bar is a cool place to hang out - fireplace is a nice touch. No valet which would've been nice given the 15 degree temperature.Greeting subdued and not overly welcoming. Doesn't seem service-oriented.
November 17, 2014
Rated 2 out of 5 by MB060953 Do not expect much
This hotel describes limited service very well. No valet, you have to wallk most of one bliock from the parking garage to the hotel. check in is on second floor and you must schlep bags (and i our case bicycles) up the elvator to get a baggage cart. No restaurant, the "food" was overpriced, and un appetizing served at the grill in the mornings. Definitley not up to Starwood quality, would not recommend to anyone not wanting small rooms, very loud in wall a/c units, no ice machines and poor service.
April 2, 2012
Rated 1 out of 5 by Haley1013 Down Hill
I have stayed at this hotel when first opened. It has now been over a year later. The bed was horrible! Dirty stained sheets, a mattress cover that came loose repetitively, only two standard worn out pillows on a King Size bed, and the mattress was miserable. I can't believe my first great experience (compared to recently) at this otherwise beautiful hotel in Leawood is now a place I would not choose to stay again.
May 9, 2012
Rated 1 out of 5 by Mack HATED IT!!!!!!!!
HATED IT!!!!!!!!. Unfortunately we stayed at this hotel for three nights. It is all fluff and no substance. I've been a business traveler for over 35 years I can honestly say this was one of the worst hotel experiences I have had. I would have rather stayed at a Super 8 or Bugetel. The room is boxy. It has no dresser, no drawers, no closet, no chair, no towel racks, no water cups and a wallboard ceiling that was coming apart at the seams. There are no curtains on the windows (just a roll-down shade) so if you want privacy you get no outside light. The comforter on the bed had been washed so the batting was all clumped into balls with large spots were there was no batting at all. It looked like there were squirrels in the bed. There is a bench to sit on but it is under the flat screen television.The light switch in the toilet also turns on the light over the sink outside, so you light up the whole room if you want to use the bathroom at night or the shower in the morning. The refrigerator is under the bathroom sink next to the garbage can (poor sanitation. The plug in the sink is push down, so you have to stick your hand in the dirty water to unplug the drain. The water pressure in the shower is almost no existent since they use water-saving shower heads. There is only gel soap in the shower. The Internet is slower than dial-up. BUT THE WORST THING IS THE NOISE FROM THE LOBBY BAR, LOBBY MUSIC AND OUTSIDE NOISE OF THE CROWDS AT NEARBY RESTAURANTS. The hotel only uses single-pane windows and the music is the lobby is loud and plays all night long. EVERY HOTELIER IN THE WORLD SHOULD VISIT THIS PLACE TO SEE HOW NOT TO BUILD A HOTEL!!!!!!!!!!!!!!!!
November 1, 2011
Rated 5 out of 5 by Brit79 Excellent hotel and staff
I've been coming to the Aloft Leawood every other week for almost 9 months straight on business and have traveled around the globe and stayed at 5 star hotels and of all the hotels I've stayed out, this one by far makes me feel like my home away from home.
ALL of the staff are wonderful - from the gracious gals at the desk, Ms. Colby, Ms. Dawn, Ms Amanda, Ms. Carla, Ms Ashley and even the night guys - Joe the Shuttle Driver, Matt and Aman, Leo – are all INCREDIBLE. Even the housekeeping Director Ms. Theresa and Management – Rosa and Jennifer - they all feel like my extended family.
And no review is complete without mentioning the infamous John the bartender. You just have to meet him to understand what I mean. Probably the most outgoing, funniest and greatest guys I’ve ever had the pleasure of pouring me a great drink! (and the stories he could tell you!) He feels more like a long lost brother than someone I just know as the bartender at the Aloft.
It’s hard to single out one person as they’re all great, hardworking folks. I feel like I should be paying them for the privilege of staying at the Aloft!
This hotel is not to be missed. It’s hip, fun, a great location but most of all, it’s the staff that make this such a wonderful place to stay at. I will truly miss every one of them when my business assignment ends and I have to sadly say goodbye.
January 16, 2013