Rated 3 out of 5 by Bwieb Noise from Air Conditioning
I stayed 2 nights. The air conditioner rattled all night long. It sounded like someone was shaking a martini. I asked at the reservation counter about this and they stated they had no other complaints and would have someone check in on it. I advised them that my husband was still sleeping now & I would be on the patio. WELL - maintenance just walked right in on my sleeping husband. Not sure what they actually did but it was still rattling the 2nd night of our stay. And of course at check out they didn't ask if everything was ok. When I talked to others in our party - they stated their room was just the same.
May 13, 2016
Rated 3 out of 5 by KE16 Just Okay
I travel weekly and found the check out process and staff responsiveness lacking. The room was nice overall - bottled water, safe, mini fridge, desk for work, etc. I had requested no feather pillows but found them on the bed. I would not recommend this hotel for frequent travelers.
March 25, 2016
Rated 1 out of 5 by Djjsjsjsjskwiwksnznnxnxnz Horrible place
Asked to be moved because my husband and I shared a bed and our 2 teenage boys shared a bed. They wanted to charge almost triple what We had paid. The beds were so small that we were up all night. My husband ended up going home to sleep. We couldnt get rembursed for the 2nd night so was forced to stay. And the website says it is pet friendly. May i mention the pets have about a 2 foot designated spot to potty. And the website promises pet beds food bowls and treats. I laugh at this because the pet bowl is a styrofoam bowl, no pet bed and the dog bone was almost the size of my toy breed dog. The parking is absolutly horrible. We had to park 3 blocks away in a parking garage. That made us feel very unsafe leaving our vehicle where we couldnt have access to it. The staff is very unfriendly and very unsympathetic. I dont think I seen them smile once. Even tried to crack a joke. They made me feel as if we were not good enough to be there. I even mentioned it to a staff member and they brushed me off. This is the worse experience ever. And this is only my first night . I still have one more night to go and I am not looking forward to it at all. They only good thing about this place is that it has a nice resturaunt next to it.
February 6, 2016
Rated 1 out of 5 by Tejaswolf Not high quality
1. Chose no maid service but did not receive $5 credit
2. Incredibly loud maintenance in room above, called desk to complain and desk stated maintenance would continue until 9pm!!! Are you kidding me? Desk was not sympathetic and actually tried to make me feel bad for complaining.
3. TV reception is HORRIBLE. Poor channel lineup and fuzzy, staticky picture. TV doesn't swivel, can only watch it in bed.
4. Had to pay when I requested toothpaste. Unreal.
January 7, 2016
Rated 5 out of 5 by michi2016 Excellent stay in OP
I had a wonderful stay for NYE 2015 here at this hotel. The staff was so friendly and check-in was a breeze. The hotel reminds me of a higher end Ibis hotel (if you are used to traveling in Europe). I would definitely stay there again!
January 4, 2016
Rated 5 out of 5 by VcsBart This hotel has a Great location
As always everything at the property was perfect. SPG can be proud to have this property and staff in its inventory.
December 13, 2015
Rated 4 out of 5 by FiDiBrian Awesome choice for business travelers
Great choice for business travelers. Keyless checkin was a breeze. Not necessarily the best options for food, but a really broad selection, which I appreciated. I would highly recommend given the price. Some more SPG Platinum recognition/benefit would be awesome.
December 11, 2015
Rated 3 out of 5 by Sid21 Great beds but...
I have stayed in this hotel 3 times. and I am going to make a better effort to get a different room placement. I have always been placed looking out at the dumpsters and staff parking lot. You can't see the view when laying in bed but when I stand up and look out the window, not the best view. I suppose I could have asked for a front of the hotel view and will most likely ask if I stay again. When I went to make a cup of coffee in the room, the used filter had not been removed from a previous guests visit. Yuck!
My husband tried to swim but found the pool not heated and too cold to use.
The hotel's greatest asset is it's location. Prime for shopping and eating out.
December 7, 2015