Rated 3 out of 5 by Madguest Not as good as it used to be
The Aloft used to be the primary hotel for family trips to KC. We will most likely look for other options on our next trip. Great location, but service has slipped. Stayed for two nights, but room was not cleaned after first night. Not even fresh towels. Water pressure was terrible. It's time to find a new favorite.
March 18, 2014
Rated 4 out of 5 by ConsultantMgr Great stay, great location for a business trip
It's a stylized hotel at the center of an urban living location. I truly appreciated the helpful, cheerful staff. Will return
March 15, 2014
Rated 3 out of 5 by Grandma59 This hotel is not your typical hotel experience.
This is definitely a hotel with the younger, business professional in mind. Excellent area for night life activities for the younger generation.
March 10, 2014
Rated 4 out of 5 by Randall Not a bad stay, close to restaurants
Overall this hotel gets the job done. Rooms are ok, could use some work. The location is great for nearby restaurants and shopping.
March 9, 2014
Rated 4 out of 5 by abasar Simple and Efficient
Very convenient location and the layout and structure of the room was great. Nice king size bed... everything was easy. The front desk people are great. My only issue was some strange man lurking on the 6th floor one night.. I called the front desk and they immediately came upstairs to check it out.
March 6, 2014
Rated 3 out of 5 by sleepeasy My opinion
I generally stay at cheap hotels because all I'm looking for is a clean place to sleep and shower. This was a group marriage retreat on which I spent well more than usual. The ceilings were not finished, which according to the lady at the checkout, was "part of the room design" and the room was quite small, but not what I would deem "cozy". The heater was loud and to hear the T.V. over it meant the wife and I could not carry on a conversation without yelling. There is nothing complimentary, not even a mint on the pillow; no decent overhead light for ironing or other tasks and one of the two bedside lamps was burned out or non-functional. I didn't take the time to investigate which was the case. For much less money, literally 1/2 the price, I have had very nice rooms and a continental breakfast that included pancakes, milk and cereal.
March 2, 2014
Rated 4 out of 5 by Steve83 aloft overland park/leawood
Property is just like all the other newer alofts. Friendly staff, comfortbale clean, 285 +/- sq ft room, pool table and bar in lobby.
pros: located in town center, you can walk to amc theatre, and many restaurants. 801 chophouse and Ra sushi are literally right outside the hotel entrance. platinum status was acknowledged and make a green choice points were posted to my account the day after checkout. free parking.
cons: parking deck is not connected to the property. once parked, you have to get on the elevator to the ground floor (stairs are optional). From there, i would estimate a 100 yard walk through an alley and between two buildings to access the aloft. This walk is not covered and can be a pain when its raining/snowing/extremely cold. I was put in room 518 which faces an entry/exit of town center, as well as the sidewalks where patrons walk and eat. There is alot of noise that can be heard from the outside but the front desk guy said he had never heard that complaint before which is hard to believe. They offered a new room but i declined. I would reccommend staying in rooms on the other side of the hall.
February 28, 2014
Rated 4 out of 5 by OverlandParkcharges Overland Park 2/23-2/26
Hello SPG, I have been staying at your facility routinely since August 2013. You are my facility of choice for several reasons - primarily the staff and location. Something happened during my recent trip i wanted to bring to your attention. I needed transportation to the airport and asked your front desk staff if they have a contractual agreement with a company -- they indicated yes and the rate was $48/$58. Great rate so i asked them to arrange transportation the next day. When i was dropped off i was told the cost was $72 - i told the driver i was told they had a contract with Aloft for $48..he called his main office who said they did not. I would have found another alternative if i knew the cost was $72 (without tip). Your team is always terrific, but it sounds like a little communication/clarification is needed in this area. Regarding SPG status, i must have stayed at your facility ~20 nights and amazed i am still at such a weak status. Thanks!
February 27, 2014
Rated 4 out of 5 by Jim7439 Efficient hotel, some room and rate challenges
Significant rate increase and eliminated breakfast from package. In room safe and reading lamp not functional. Attentive staff. Good work out facility and pool for Exercize. Excellent location near food and shopping. My company no longer allows us to stay here due to rate increase.
February 20, 2014
Rated 3 out of 5 by glassgirl bad experience....loud!
I have stayed at this location previously and is where I choose to stay every time I travel to KC. I was in a room not far from the atrium area on the 3rd floor. I was awake until nearly 1 am as there were guests in the lounge area that were so loud that I could not fall asleep. It was extremely annoying and very disappointing. I will be re-thinking where I stay the next time I travel to KC.
January 19, 2014
Rated 4 out of 5 by Stranded0114 Please work out transport options in Leawood
The ALOFT LEAWOOD-OVERLAND PARK has been my first choice because of its proximity to my client nearby. I have come to rely on a shuttle that runs to my client's campus.
Yesterday (1/14) I was substantially late for a meeting because the shuttle was nowhere to be found and the desk clerk had no information on its whereabouts or schedule. I requested a cab, the clerk appeared to call and assured me one would arrive, but none came. After 20 minutes (including a second request to the desk clerk for a cab), I wound up having to call my own.
I'm ok with DIY, but would have appreciated being told that was the best option at the outset instead of being misled.
It would also be helpful to set up an intercom system with the ground floor and second floor reception desk.
January 15, 2014
Rated 1 out of 5 by RethinkingAloft Soiled sheets!!
This was our second time staying here, first time was without incident. The second time (New Years Eve) was without question, horrific. Overall, this hotel is fine. Husband likes it better than I do, but it's just more his style I suppose. I feel the rooms lack comfort, the concrete ceiling looks as if it's incomplete drywall, the bench to sit on is directly in front/underneath the tv, and I could hear each and every door slam shut throughout the night into early morning. However...what made both of our stay horrific was what we found on our sheets as we slipped into bed for the night. Without being too gross, it was some form bowel movement. My husband noticed something on his calf and once we flung the duvet back we were both shocked and disgusted to see what it was. I'll state the obvious...it was not from us. Staff was notified, we were given another room and we called it a night. The supervisor on duty called our room after we shut out the lights to apologize and say she'd drop our rate from $135 to $50. Both of us were too tired to argue the $50 rate and we left promptly the next morning. Naturally, we've told all our friends what we experienced and they were astonished we had to pay anything for the night, and weren't offered a credit of some sort to come back (stating the obvious again, but we won't be). Lastly, on our way out I saw yet another housekeeping blunder. In the hallway was a housekeeping cart and on the top shelf was a toilet bowl brush set inside a QT cup, sitting IMMEDIATELY next to all the coffee fixings for the rooms. I saw this as I was holding my own cup of coffee I'd just brewed in my room moments ago. I know things like this probably happen more often than I realize but to see and experience it first hand make me cringe.
January 3, 2014
Rated 3 out of 5 by Camgal Some aspects really nice, some not so much
Like the room design and cleanliness.
Really dislike the closet arrangement ... clothes have to be hung from front to back and was difficult to use in winter with heavy coats. You couldn't set the bathroom lighting so that it wouldn't disturb someone else still sleeping. The water pressure was so low, it took forever to rinse hair and you couldn't redirect the water in the shower.
January 3, 2014
Rated 2 out of 5 by yetanotherunhappycustomer I won't be going back.
We could hear every noise made in hallway as well as the next door guests and even outside. The furnace was LOUD and kept us up all night - hot when it was running and then the room was instantly cold when it shut off. The shower head was angled toward the shower wall so much that we couldn't even get under the water and it was too high up for us to adjust.
December 9, 2013
Rated 1 out of 5 by Kaoh Very Frustrated!!
My sister & I took our daughters for an overnight movie/shopping trip this past Friday night. We only do this once a year at Christmas. Was told at check-in we had breakfast for only two (which was fine) but the next morning they said we needed vouchers which we hadn't been given & girl was extremely rude to us. TV was nice but only got half the channels clearly. Prior to arrival I'd called asking to be put in a room with somewhat of a view. They put us on the backside facing another building - couldn't see anything but brick. Worse part for me, I left my pillow there (my fault for not being more thorough when checking the room before leaving - at that point we just wanted out of there because of her rudeness at breakfast!!), I called THAT night when we got home - took me four tries to get front desk to answer. She transferred me to Housekeeping. Left message w/Theresa asking her to PLEASE call me back before I drove back there in zero degrees temps to pick it up (we live about an hour away) - she never called. I called the next day, left message again & nothing. King size pillow was in a blue pillowcase - all bedding was white. Don't think it would have been too hard to miss & would think they would be glad to have me get it out of there so quickly. I told her I would drive back up there that night or the next day so they wouldn't have to mess with it. I don't know why somebody couldn't take 2 minutes to call me back. Upside: Room was really neat, very clean, bedding was wonderful & so fluffy & comfortable. Requested an extra towel & someone showed up almost immediately, area was awesome...loved the close proximity to Town Center Plaza - but rudeness of the hotel staff for the way they treated us at breakfast & lack of response to my phone calls...we'll never go back.
December 9, 2013
Rated 4 out of 5 by RP2013 Nice stay in a unique setting
We stayed in this hotel for several nights over a holiday and family week. The room accommodations are "modern" meaning small but adequate "closets," low yet very comfortable beds and pillows, and sleek desk space. We didn't utilize the room's technology, but a neat device allowed you to connect other devices to the TV. The ceilings are a "modern" look but weren't our preferred style- they gave off more of a contractor's unfinished look rather than the modern/clean look we expected. The hotel was swanky and had a nice feel, and had plenty of lounge area for work or watching a football game. Free parking is a bonus but you must walk outside and down a block to access it. Hotel's located in a wonderful shopping area, complete with winter-time ice rink and loads of unique shops and restaurants.
December 3, 2013
Rated 4 out of 5 by skuzzer Unhappy with checkout experience
I personally turned my keycards in to the front desk and was told that was all.
I was surprised to see a charge of $100 to my credit card and the desk clerk had not informed me of this charge or offered to print me a receipt for this charge.
December 2, 2013
Rated 5 out of 5 by Mark15000 Consistently Good and Clean
My wife and I stay at the Aloft Leawood-Overland Park twice or three times a year and it is always very clean and comfortable. The staff is very friendly. Everytime we stay there is more stuff to do in the shops and restaurants surrounding the hotel. This time we enjoyed watching the ice skaters on the outdoor icerink across the street.
December 2, 2013
Rated 3 out of 5 by Dee2626 Great location
The heater is so loud and the rooms are small, we had to ask for an additional chair. The location is fantastic.
December 1, 2013
Rated 5 out of 5 by gklangdon Wow, what a place
I decided to give the aloft a try. I had never stayed at one and thought why not. I'm SO glad I did. Wow. Just a great place to hang out with friends at the bar or on the patio or even playing a game of billiards. The room was very comfortable and quiet! Most of the time you hear some doors closing and people walking the halls, but this place was nicely soundproofed. The staff was so friendly and welcoming. Big smiles and gave out wonderful information about the area we were staying. I would very strongly recommend this place.
November 18, 2013
Rated 4 out of 5 by Brian1966 Different and better
We went as a soccer team and everybody loved it. the surrounding area, stores and restaurants were a huge plus. We hope to come back there for all our soccer trips to Kansas city as a soccer team and as a family.
November 11, 2013
Rated 5 out of 5 by CharlotteP Great location, friendly staff
The staff is terrific- helpful and friendly. Room was very clean and comfortable. Decor is contemporary and lighting is clever. The bar scene is fun- good drinks and great service. The location is very handy to shopping and fantastic restaurants.
November 10, 2013
Rated 3 out of 5 by noname1234 Take the food off the menu...
The staff was OK, not too great (outside of the bartender) Food was horrific, need to take all food out and get someone that knows about food to handle.
Had wings at the bar. They were freezer burned, burnt and tiny. Bartender said they probably have been in the freezer for a year or so.
Breakfast food in lobby was not much better.
October 31, 2013
Rated 5 out of 5 by Trellmix45 Great Customer Service.
I've stayed in the Aloft 6 times this year and the reps are wonderful the rooms are clean and the staff is exceptionally courteous
October 29, 2013
Rated 3 out of 5 by Noisy okay but one significant drawback
the sound insulation is nearly non existent. A couple staying next door came in reasonably quietly at 11pm but I could hear their conversation and when they opened their blinds, it sounded like they were in my room. This is the only reason I would not choose this hotel again.
October 28, 2013
Rated 5 out of 5 by mark7478 aloft
comfortable hotel with great proximity to restaurants, shopping, and in my case relatives
October 21, 2013
Rated 2 out of 5 by Mominator Not a welcoming place
The room was very uncomfortable. No pictures on the walls, no closets or secure place to put suitcases, clothes, shoes. Pillows were very hard and made of foam which is hard on my neck and upper back. There was no comfortable place to sit - even the office chair was difficult to move and sit in. My husband requires handicapped acessability as he has a scooter and a walker, He cannot walk without assistive devices. We requested a handicapped room when making reservations. We arrived at the stated check-in time and were kept waiting for 30+ minutes in the lobby for the staff trying to find us a room. They said that there was only one handicapped accessible room in the hotel and that it was already taken. The staff also told us that there were no grab bars in any of the "regular" rooms and there was no shower chair available - when we tried to figure out a way to use a regular room and assure safety for my husband. ( Apparently another couple in the lobby at the same time gave up their room for us.) A patron with the room one or two doors from us had a "yappy" dog that barked off and on for hours. I was quite annoyed - especially when I was awakened by the barking early in the morning. We will not be returning to this hotel!
October 15, 2013
Rated 5 out of 5 by RD11 Nice location and very quiet rooms
I really enjoyed my 4 night stay. The rooms and features met my expectations, with one exception, the dining area in the morning was somewhat confusing on what was complimentary, i.e. coffee etc. Also, paying for the food was somewhat awkward and slow.
The hotel was very clean quiet and well located to many nice eating or cocktails locations.
October 11, 2013
Rated 1 out of 5 by nonsleeper If you dont want friendly, don't want to sleep
IF you like being treated like a number and don't want to sleep, I highly recommend this hotel.
We could clearly hear the partiers until about midnight. We asked if they could be quiet in the bar, but were told it was open until midnight.
At 1:20 a.m. we heard a very loud whistle (like a referee's whistle). Initially we thought it was the hotel alarm. When we told the manager she said we should have called at the time.
We did @ 10:25 p.m. But, oh well, it was only a night.
September 30, 2013
Rated 5 out of 5 by Janice12 very nice
Great place to stay and pet friendly.
September 29, 2013